Customer Service Microsoft Office

Sarah Smith

Nashua, NH *****

****************@*****.*** - 603-***-****

Willing to relocate to: Lowell, MA - Londonderry, NH Authorized to work in the US for any employer

WORK EXPERIENCE

Assistant

Allhandsmoving - 2012 to 2014

Responsibilities

Customer relations, invoice through PayPal, answering phone, filing paperwork Accomplishments

Organizational skills, Customer service.

Skills Used

Customer service, Microsoft office

Customer Service Representative

Everything IT - Nashua, NH - March 2011 to February 2012 Responsibilities

Fielded Inbound calls to internal resources

Outbound calling

Understand complex customer products and services

Data Entry

Booked Appointments

Soft Skills

Accomplishments

I learned more about Microsoft excel. Also how to make phone calls. Skills Used

computer skills, phone calls inbound transfers and outbound calls to customers. Cleaner

Sparclean - Seattle, WA - April 2009 to February 2011 Clean apartments to get ready for move in.

EDUCATION

Bachelor's in Administration

University of Phoenix - Nashua, NH

2015 to 2017

Associate in administrative assistant

University of Phoenix-Online Campus

2013 to 2015

SKILLS

Microsoft word basic, Microsoft excel basic (2 years), Professional cleaning (1 year) CERTIFICATIONS/LICENSES

Customer service excellence

Certificate in customer service at Alison.com

ADDITIONAL INFORMATION

Graduated with associates of arts and going back for bachelor's at end of this year.

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