Angel Garcia Cabrera

Assist Spanish callers as well - Employment Services Representatives, Department of Industrial Relations, Alabama State

Wetumpka, AL 36092

acxyu6@r.postjobfree.com - 334-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Assist Spanish callers as well

Employment Services Representatives, Department of Industrial Relations, Alabama State - November 2008 to Present

Respond to claimants' request on the phone for information pertaining to their state entitlements. Explain benefits, disqualifications, overpayments and requirements regarding to unemployment. Conduct fact-finding to establish when the event happened, who caused it and what is the final incident to process the claim. Adjudicate unemployment issues according to established laws and procedures. Advise claimants regarding to appeal rights, penalties in accordance to Unemployment Compensation Law. Handled aerated callers with the up most respect and consideration. Assist Spanish callers as well. Administrative Assistant II

Board of Nursing, Alabama State - August 2006 to November 2008 Worked in the processing of a 12-step program to handle cases where nurses are put in treatment and are offered counseling to help them with drug and alcohol dependency problems. Created databases, merged information to create bulk mail of letters to nurses during the LPN and RN license renewals. Implemented a statistical analysis program to evaluate empirical data to make projections and estimate values by way of tables, graphics and databases. The statistical analysis was used to explain in detail data collected regarding to nurses availability, area demand, and availability by gender, age group, specialty and capabilities. Briefed management on statistical findings and ongoing projects t keep them informed of potential opportunities and risks.

Teacher

Montgomery Public Schools - August 2005 to May 2006 Spanish teacher grades 7-9 and English as a Second Language (ESL) teacher for English Language Learners

(ELL) grades 7-9.

Taught English classes to assist non-English speaking students to transition to the English-speaking curriculum and environment. I created and developed the entire curriculum for the course. Created and implemented role-play exercises to put into practice the learned language skills. The purpose and goal was to enhance confidence in the use of the language among the students. Customer Service Agent

Colonial Bank Group - October 2002 to August 2005

Provided customer service assistance to customers inquiring about their account balances, fees, rates, and benefits. Provided service support for English and non-English speakers on a daily basis. Collector III

Regions Mortgage Inc - July 2001 to October 2002

Telephoned delinquent customers and tries to make suitable arrangements for making their accounts current or renegotiating the loan. Established payment plants to help the customers to pay any past dues, Counseled customers concerning difficulties in paying their loans; analyzed the customer's financial situation and legal ramifications of foreclosure; developed new financial arrangements, if appropriate, that are compatible with the company's policies and objectives.

Clerical Specialist V

Regions Bank Inc - July 2000 to July 2001

Reconciled cash items, account items against dishonorable checks on Installment Loans. Post on the Balance Sheet all the transactions affecting the General Ledger and ensures its accuracy and balance. Created the Standard Operating Procedures (SOP) for the position currently held. Produces reports to the supervisor when required.

Sales Counselor

Circuit City - Montgomery, AL - February 1997 to July 2000 Advised and helped customers in making decisions concerning their electronic needs and recommend the most suitable product to meet those needs. Operated an inventory and sale terminal without supervision. Processed sales and answered questions for customers over the phone and in the store. Troubleshoot computers for software and hardware defects. Performed software recoveries. Made inventory control cycle counts as required, determined the discrepancies and corrected them in a timely manner. Accounting Technician

Defense Commissary System, Maxwell AFB - December 1996 to June 1997 Monitored the performance of commissary agencies. Processed monthly reports, receipts and logged information on the computerized database to maintain accurate record of the operations of the assigned agencies. Answered questions and inquired about information if any discrepancies were found to accurately report any changes in figures or data.

Medical Services Advisor

469 Medical Flight, Rheinmain, GE - January 1996 to August 1996 Automated and implemented a new control system for bill tracking, and payments. Before the system was created, research of a single bill required about 45 minutes to an hour. Many times the research failed or could prove to be inconclusive. After the new system implementation, research of a single bill was curtailed to a couple of minutes. The new system provides access to data not available before, facilitating graphic presentations and analysis of cost. Briefed the Base Commander as were funds have been expended and where more funding needed to be allocated based on the payment of services used at the local economy. When I first started working for this organization, I discovered a backlog of bills waiting for research in excess of $200,000, thereafter the entire backlog was eliminated and processing of all new cases has been expedited. I was able to input data from previous years, that later proved to be necessary in the research of bills. Created an automated database where information was logged and certified payments recorded against the Cooperative and Supplemental Expense Accounts to cure any debt. Conducted briefings for newly arrived military personnel, civilians and their dependents. Supervised 2 employees. Management Assistant

HHC 3D Corps Support Command - October 1994 to January 1996 Wiesbaden, GE

Processed automated time cards, personnel actions and awards for local nationals and US civilians. Performed management logistic studies to establish requirements of personnel and availability of resources. Recommended appropriate source of action for management studies and hiring criteria for the battalion aimed to retain or to eliminate suitable positions.

Accounting Technician

266th Theater Finance Command, Heidelberg, GE - July 1994 to October 1994 Received, and stored incoming mail IAW Document Input Task List step 1 to include expedite if discount invoices. Validated incoming documents IAW Document Input Task List step 2 and 3. Inputted an average of 18 to 20 correctly validated documents to the Computerized Accounting Program System (CAPS), per hour IAW document Input Task List step 7. Reviewed invoices and receiving reports, to ensure they agree with each other and with the terms in the contract or purchase order. The following elements were taken into consideration: unit cost, quantity, amount, line terms, contract number, vendor name, accounting classification, performance dates, vendor address, term/discounts. If any discrepancy did exist, the payment was "frozen" until the discrepancy was worked out. All payments were negotiated within the established time frames. Responded to customers inquires by phone and by fax. Ensured that the accounting classification properly cites fluctuation account, if foreign currency payment was to be made and proper allocation of funds. Completed special projects as requested by the supervisor, within suspense dates and stated objectives. When necessary requested missing information, and clarified discrepancies in payments over the phone. Frequently made calls to Spain, Italy, France and within Germany.

Nuclear Biological Chemical Noncommissioned Officer 220th Base Support Command, Fulda, GE - November 1990 to May 1994 While assigned to the 220th BSB Command, I arranged and for personnel travel, household movement and shipment arrangements for personnel during the deactivation and closure of the military installation. Briefed personnel, arranged pick up of outgoing personnel belongings implemented proper out-processing from the military installation in accordance with the current military regulations. Travel arrangements were made mostly to transoceanic flights, some others by train as required but not to exceed the most advantageous way for the government. After the flight schedule was set with the airline, I then proceeded to make the ticket and ensure proper issue of them to the respective parties. When delay travel or advance travel of dependents and pets was required, I would make arrangements with the local base transportation unit to have them pick up from their residences and transported to the local airport or train station. Researched, read and implemented current regulations aim to ensure accuracy of procedures for every possible attack scenario. Assigned tasks oriented training to attain the unit's goal. Supervised 14 employees. While working as a NBC Sergeant I trained military personnel in decontamination procedures, chemical/nuclear contamination detection, proper wear of the protection suit and mask. Briefed the Commander regarding to the level of treat and casualty projections in potential attacks and training exercises. Designed, developed and conducted training al different levels and on tasks to achieve the desire expertise and effective action in case of a chemical or nuclear attack.

Dental Assistant

USA Dentac - Fort Hood, TX - November 1986 to November 1990 Provided medical support to the Dental officer for military and civilian personnel. Took dental x-rays as required. Maintained a dental unit valued at $50,000.00. Screened patient for hazardous medical conditions, advised the dental officer of the existence of such conditions and prepared the room accordingly. Gave post-operative instructions when surgical procedures where administered. Determined whether a possible candidate for overseas reassignment was in a non-levy category. Verified that patients that require medication prior to medical treatment had taken their medications. Set up appointments, follow up visits and maintained the appointment book for scheduling and computer accuracy. Accounting Technician

Seguros de Servicio de Salud - Hato Rey, PR - January 1980 to November 1986 Reconciled billing statement against payment to ensure equitability. When discrepancies were found it was my responsibility to establish whether the difference was based on an authorize adjustment. These adjustments commonly created through the automated system, could be the result of addition of dependents, medical or dental coverage changes and/or addition of a new employee or dismissals. Usually the ensured customer would have the choice of adjusting the bill statement through the months, to account for the change in coverage or to wait for the eventual retroactive charge to be documented. Regrettably, sometimes the expected charge was tabulated wrong or perhaps was not validated through the computer. Therefore, it was my responsibility to establish what was the correct amount to be billed and to initiate the collection process by contacting the customer or agency representative. Then, I will proceed to reissue a corrected bill or certified as correct the adjustment made if any. Most of all transactions were handled over the phone, but it was not unusual to interface with customers in person and to receive payments as well in this fashion. Handled currency mostly in the form of checks, with amounts ranging from a couple of thousand of dollars and up to a million or two depending of the agency assigned. Created account payment relations to establish sequence and frequency of the payments. Requested and analyzed medical services reports to establish usage of medical services and therefore coverage. Canceled medical services due to unsatisfied payments, resignations, lay-offs, etc. Primarily worked in the Treasury Department, but frequently acted as a bridge to facilitate request of missing medical cards or services with other departments. Handled an average of 30 to 50 calls daily. EDUCATION

Bachelors of Sciences in Resources Management

Troy State University Montgomery

1998 to 2003

Associate of Science in General Studies

Troy State University Montgomery

ADDITIONAL INFORMATION

I have over 15 years of clerical, management, accounting and customer service experience. Have extensive computer experience using spreadsheets, creating databases and charts. I am eager to take on new challenges as well. I have conducted briefings, orientations and provided guidance while serving in the military and working as a civilian.

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