Customer Service Manager
Resume:
Richmond Hill, N.Y. *****
Cell # 917-***-****
Email:
acxyt4@r.postjobfree.com
William M. Carolina
Objective To acquire a position that will utilize my skills and allow me an
opportunity to grow with the company.
Education Newtown High School Elmhurst, N.Y.
Pre Engineering
Studied pre engineering and technical drawing. Received a
technical diploma, regents diploma, and graduated with honors.
Work Experience
2016 – Present Small Lily LLC Forest Hills, N.Y.
Owner
*Started my own nail salon. Opened a Japanese Nail Art Salon.
Built the business from the ground up. I promote the business. I take care
of accounting and taxes. Take care of website and social media
promotions such as Yelp and Facebook. I use my experience in
management and customer service to ensure customers are satisfied.
2009 – 2016 Bobrick Silks and Linings N.Y., N.Y.
Customer Service Manager
*I ensure all orders are processed correctly. This involves
verifying the item to be shipped is correct and being shipped
to the correct customer.
*I interacted with all clients over the phone. I take all orders,
process, invoice and follow up with the order once taken.
*I work with my team of cutters and delivery men to
ensure that the product being delivered is of utmost quality
and a product the customer will be happy with.
*Open and close facility.
2002 - 2008 Public Storage Farmingdale, N.Y.
Store / Sales Manager
*Responsible for total store operations.
*Maintained a staff that included drivers, customer service agents,
and a warehouse crew. Ensured proper phone procedures were
followed when sales, credit and customer service issues arose.
Also ensured that we achieved certain sales, credit and
performance goals. I achieved this by maintaining company
standards when performing day to day functions.
*Ensured that deliveries to and from the storage facilities were
done on time. Any problems that arise need to be handled in a
professional yet timely manner.
References *Provided upon request
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