System Administrator, IT Operation Manager

Chanchal Varma

** **** ******,

Fredericton, NB, E3B 7E2

Tel: 1-506-***-**** (Cell),

1-506-***-**** (Home)

*********@*****.***

December 19, 2016

To,

Human Resources Department

Sub: Apply for the position of System Administrator and IT Operation Manager.

Dear HR Manager:

It is with much interest and enthusiasm that I am introducing myself to your organization.

My extensive 22 years’ experience as a IT Operation Manager, System Administrator and IT Infrastructure head and where analyzing, selecting and modifying IT systems, installing software, hardware, network, monitoring and auditing, train the end users with large scale IT budgets, ensures security and compliance of hardware and software will be an asset to your organization.

I understand the importance of staying up-to-date on industry trends and technologies, security/compliance and make it my priority to ensure a company runs smoothly and the proper protocols, procedures, and staff are in place.

Extensive experience as System Administrator, IT Operation Manager and Infrastructure/Data Center head and (Software, Hardware and Networking).

Ability to Coordinate across all corporate and regional departments and disciplines to ensure timely and quality product and service deliverables to the projects.

Extensive experience of Process Change Management as per business needs time to time.

Manages project team by providing direction and leadership.

Extensive experience in evaluation and execution of different type of software/hardware/network as per the business requirement.

Extensive experience in Monitoring troubleshooting of Hardware/Software.

Strong experience in generating various type of reports and take decision/action for streamline the process.

Strong experience of Policy deployment and compliance with SLA

Extensive experience of Helpdesk/People and team management

Throughout my career I’ve taken numerous trainings and certification exams, to assist not only with my professional development, but to let each company I’ve worked for know my commitment to my profession and position. I hope to show your organization my passion and dedication.

I’ve attached a copy of my resume that details my experience. I can be reached anytime via my cell phone, 506-***-**** or via email at *********@*****.***. I look forward to speaking with you about this employment opportunity.

Thank you for your time.

Sincerely,

Chanchal Varma

97, Case Street,

Fredericton, NB, E3B 7E2.

1-506-***-**** (Cell)

1-506-***-**** (Home)

*********@*****.***

Chanchal Varma

Objective: Seeking a position as a Systems Administrator and IT Operation Manager in a motivating and creative environment where my 22 years’ IT Infrastructure/ Datacenter Head and System Administrator experience and academic skills will add value to the organization and lead to career development.

Experience Summary

Extensive experience and knowledge as a System Administrator, IT Operation Manager and Data Center/Infrastructure head. (IT Security, Hardware/Software and Networking).

Extensive experience of analytical, technical and administrative work in planning, design and installation of various software/hardware products as per business requirement with highest efficiency and cost effectiveness.

Extensive experience of research and evaluate the product and make recommendations on software/hardware products, services, protocols and also support in for products procurement and development efforts.

Strong experience of servers, storage, routers, switches, workstation and all other IT equipment is properly deployed/configured, monitored and troubleshooting with health check and all time availability, it includes the design and implementation of a lifecycle management for all equipment’s.

Experience and knowledge of design and implementation of Business Continuity Plan and Disaster recovery plan for Software, Hardware and Networks.

Extensive experience of server administration operations including Helpdesk/service management, incident management, change management, and problem management.

Strong knowledge and experience of Windows Operating System Deployment, Administration, monitoring and patch management (AD mechanism, GP deployment, DNS, DHCP) (from DOS 6.2 to Windows 2012) in Physical and Virtual environment.

Extensive experience of projects to fully IT department setup (in totality for Hardware and Software) for 3 manufacturing industries (started with 1-2 Servers to deployed 40+ Servers, 4-5 Workstations to 300+ Workstations, 1-2 Network Switches to 50+ LAN switches and Routers) within under budget and timeline.

Experience of implementation and managing of various types of Applications MS Exchange, SCCM, MS Lync, SharePoint, ERP (Ross), Blackberry Ent. Server, Production Data Historian (OSI PI) and Network Management Applications.

Extensive experience of vendor coordination (Outsourcing / insourcing) for application support for the implement, upgrade, bugs fixes, patch management and preventative maintenance to minimize risk and service disruptions.

Some Good leadership skills

oStrong problem solving and analytical abilities, able to work in a fast paced environment.

oNegotiation – strong decision-making and negotiation skills to influence and persuade relationships within IS and the business

oDiplomacy and Assertiveness – ensuring professionalism and maintaining standards when collaborating with internal and external partners/customer.

oTime Management – balancing responsibilities from strategic planning, deployments and monitoring and improving service levels within the steady state

SUMMARY OF QUALIFICATIONS

Over 22 years’ Professional administrator experience of IT systems with the following core functions:

Provided technical expertise and deployed IT Setup for Hardware/Software/Network (design, implementation, optimization and upgrade).

Installation, configuration and maintenance of Windows servers, Firewall: [Cisco / Watchguard / Juniper infrastructure] system network components.

Deployment, upgrade and Monitored the Servers, LAN/WAN network environment including routers, switches, hubs, firewalls, Internet access and software applications.

Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.

Provided administration support, auditing and accessing network systems in their ‘root’ level.

Excellent communication skills, team player and ability to work on multiple challenging assignments.

Ensure high up time of all infrastructure and vendor management as per SLAs.

TECHNOLOGY SUMMARY

Workstations: IBM, HP/Compaq, Dell, HCL, Lenovo, HP Thin Client

Router/Firewall: Cisco, WatchGuad and Juniper,

Windows Servers: IBM, HP/Compaq and Dell,

Storage: HP and Dell NAS/SAN

Software:

oOS: Windows NT to Windows 2012, Windows 95 to Windows 10

oMicrosoft Office / Visio / Project (All versions)

oMicrosoft Exchange Server from version 5.5 to MS Exchange 2013

oAdobe Photoshop / Illustrator (All Versions)

oSQL Server Enterprise,

oWindows AD mechanism, GP deployment, DNS, DHCP

oVirtualization: Hyper-V

oProtocols: TCP/IP, DNS, HTTP, IMAP/POP3, SMTP, LDAP, DHCP, NAT, SNMP

Core Competencies,

oProblem solving: Analytical and decision making skills.

oTeam-worker: Ability to guide and work with others.

PROFESSIONAL WORK EXPERIENCE

A) System Administrator/IT Operation Manager: AV Group Inc.(A Unit of Aditya Birla Company) Nackawic, NB, Canada Since 2006 – Present

Installation and Optimization:

1)Joined the organization in Sept 2006, with 2 Servers and 75 Workstation, till date, Added 28 Windows Physical Servers of Windows 2003 R2 to Windows 2012 R2, Upgraded Domain Controller from WinNT to Win2003/2008/2012. Added 12 Virtual Servers of Windows 2008 R2 and Windows 2012 R2, Added 250+ Workstation, 4 Routers and 22 LAN Switches.

2)Evaluate, deploy and monitor different type applications software and integration as per business requirement.

3)Installed and support of Ross ERP Application (with Finance, Maintenance Management and Sales Modules)

4)Installed and support of 3Log Application (Wood Management Software)

5)Installed and support of PI Software (Production Data Historian Software from OSISoft)

6)Upgraded LAN Switches with Layer 2 from traditional components(HUB)

7)Installed and configured secured environments, VPN Internet connectivity of virtualized server environment and clients.

8)Upgrade from Exchange 2007 to Exchange 2010 email systems

9)Deployment of a Digital Signage system involving the installation of large, centrally controlled monitors.

10)Deployed Blackberry Enterprise Server.

11)Installed, optimized and configured new servers and application upgraded in existing network environment as per requirements.

12)Monitor firewall, Server and Workstation of virus/malware or cyber-attacks

13)Deployment of a card swipe security system and Security Camera’s campus wide with DVR

14)On regular basis assessments of the existing application related to encryption, endpoint security and patch management (Hardware/Software Patch management).

Technical Support and Administration:

Managed and administered Windows/Linux systems – Performed periodic maintenance, provided technical support and executed systems engineering.

Manage day to day operations including departmental budgeting creation and maintenance, help desk functions and infrastructure planning and deployment.

Maintained the timely back-up of important data and management resources.

Assisted in the timely recovery of data lost due to software crash or hardware failure.

Conducted periodic performance tests on existing servers.

Maintained MS Exchange Server – Performed troubleshooting and provided resolutions for server problems.

Implemented proper recovery procedures for disasters and administered user-accounts’ mailbox.

Managed and advised the deployment of new system designs.

Responsible to ensures hardware and software compliance

Ensure 99.95% uptime of all Hardware, Software and Network

oAchievements:

oAll Software and Hardware keeps update/upgrade as per the current market requirements/alignment all time with small team of (2-3 people).

oCompleted all projects within timeline and lesser then assigned budgets and saved money.

oKeeps all Software and Hardware uptime 99.95% in last 10 years.

B) Special Project: Adiaty Birla Group Company acquired a Paper Mill in Ontario (Terrace Bay) Canada in 2012. As a IT Project Manager, got an assignment to study and upgrade IT setup in totality.

Studied and found IT infrastructure was not updated in last 10 years. (completed the whole Hardware upgrade project in 10 days).

oWas a Project Coordinator for SAP implementation (FICO, MM and PP modules)

oUpgraded 3Log Application (Wood Management) with latest version

oInstalled 8 Servers and upgraded with Win 2008.

oUpgraded Domain Controller from Win NT to Win2008

oInstalled 120 Workstations and 20 MFP Printers

oInstalled Cisco Switches and Routers (18 Cisco Layer 2 and 2 Layers 3 Switches)

oReestablished Telecommunication (Land Line and Mobile) system.

Achievements:

By selecting right IT professionals and team/contractors, all hardware upgrade work done within the timeline and saved so many man hours of works (at least 400 hrs.)

By effective negotiation and proper product selection, saved CAN $120,000 to the organization.

With proper coordination and management with WIPRO team (SAP implementer), the SAP modules FICO, MM and PP were implemented and in operation in 3 months periods.

C) Assistant Manager: Birla Cellulosic. (A Unit of Aditya Birla Group Company) Kharach, Gujarat, India. Since Feb 1997 to Aug 2006

Joined the organization in Feb 1997, with 1 Servers and 5 Workstation, left the organization with upgraded with 12 Physical Servers, 300+ Workstation, 1 Routers and 18 LAN Switches.

Job Profile & Present Accountability (Infrastructure Lead & System Administration, Ensure very high up time of IT infrastructure, High up time of Group Massaging services, LAN/WAN Management, System administration & Server Management, Training of Users for effective usage of IT infrastructure and Office automation package and Compliance to Corporate and Business IT policies.

D) Systems Assistant: Videocon International Ltd., Bharuch, Gujarat, India. Since Jun 1994 to Jan 1997

Developed applications using FoxPro, COBOL for various Departments like Stores inventory systems, Finance Accounting System etc., Deployed TCS (Tata Consultancy Services) Stores Management Application.

EDUCATION

DEGREE / DIPLOMA / CERTIFICATE / TRAINING

MBA in Information Technology, Dr. CV Raman University (India) Dec 2009

Diploma in Computer Software Application South Gujarat University (India) Aug 1993

Bachelor of Arts in Economics, South Gujarat University (India) Jun 1991

oCertificate of Oracle & Developer 2000 Jun 2000

oCertificate in Computing from IGNOU (India) Dec 2001

oCertificate of Windows Server 2008 AD, GP & Security (from HOTT Inc.) Apr 2011

oCertificate of Windows 2008 System Administrator (from HOTT Inc.) Apr 2011

oCertificate of Windows 2012 System Administrator (from HOTT Inc.) Mar 2013

oCertificate of MS Exchange 2013 (from Knowledgenet) Jan 2016

oVarious management courses attended on Gayanodaya(A Aditya Birla Knowledge Center)

Interests

Languages: Working English (oral, written), intermediate Hindi, Gujarati (oral, written). License: Clean, Canadian G license. Games: Badminton, Cricket, Ping-Pong. Agriculture: Gardening: like to grow vegetables and flowers

Contact this candidate