Lillian Shorstein Glaubman

Port Saint Lucie, Florida

772-***-**** acxyrd@r.postjobfree.com

Professional Skills Summary - Superior customer service skills. High level of creative energy combined with strong organizational skills. Positive, professional & cheerful attitude, committed to excellence. Special talent for analyzing situations and resolving problems.

Highly organized Reliable and dependable

Manages stress efficiently Masters new skills quickly

Effectively communicates Motivated team player

Microsoft Suites proficient Honest and trustworthy

Education & Training

Florida International University

Bachelor of Science in Social Work 1983

Relevant Skills & Accomplishments

Administrative Support

Provided highly effective management of administrative staff including interviewing, hiring and training

Prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software

Prepared agendas and make arrangements, coordinating for committee, board, and other meetings

Met with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors

Customer Service

Built productive customer relationships and loyalty, leading to repeat sales and referrals

Helped customers identify products and services that best suited their needs

Resolved complex customer problems both in person and by phone

Outstanding presentation skills; clear and effective writer, speaker and instructor

Professional History

Subway Restaurant

Sandwich Artist 4/2015 to Present

Carnival Cruise Lines

Personal Vacation Planner 2005-2007

Lenmar Consultants

Office Manager 1998-2005

Lexis/Nexis

Account Executive 1983-1991