It Manager

Rita Lewis

*** **** ***** *****, *******, AL ****2

Telephone: 334-***-**** Email: ************@*****.***

PERFORMANCE PROFILE

Decision System Support Manager/Senior Technical Leader with experience leading and being part of a cross-functional team of experts in several different working environments over the last 18+ years to include: government, medical, business. A proven track record for developing and implementing technical solutions that have improved efficiency within the various working environments.

Skills include, but not limited to:

Experienced Team Leadership

Proven Analytical skills that have led to improved business processes.

Excel in Recognizing and Providing solutions to problems.

Multi-lingual (Spanish, Italian and English).

CERTIFICATION:

Oracle 11g Certified Associate Certification earned December 2014

EDUCATION:

Regis University, Colorado Springs 05/1998

Master of Science in Computer Information Systems, Regis University, Colorado Springs, CO 05/1998

University of Colorado, Colorado Springs, CO 05/1994

Bachelor of Arts in Organizational Communication

SOFTWARE AND SKILLS

Hardware: Wyse Terminals, Okidata Printers, Microcom Modems, Multiplexors, EAZY Short Haul Modem, UPS- Smart, Colorgraphic Monitors, Multitech Multimodem, Micom Front Runner

Operating Systems: UNIX, SCO UNIX, WindowsNT, Windows 95, HP UNIX, Sun Solaris UNIX, IBM AIX UNIX, Data General UNIX;

Databases: MS Access, Oracle7 thru Oracle 12c

Software packages: MQ Series, PVCS, Exceed, SCO UNIX ACCELL, UADPS Supply System, Oracle Applications HR/Inventory/Order Entry, Oracle Sales Online, Oracle CRM, Developer Reports, Oracle Discoverer, MS Office Products, SPSS, Designer 2000, SOFTERM, CMSLINK, Oracle7 Database Tools, and Oracle8 Database Tools; Languages: SQL, PL/SQL, UNIX, DOS

PROFESSIONAL EXPERIENCE:

Ingenium Corporation

Senior Programmer Analyst

Gunter AFB, AL

3/2006 to 5/2008

General Dynamics

Senior Programmer Analyst

Gunter AFB, AL

5/2008 to Present

Project Management

Provide technical cost estimates on software modifications to include personnel resources, time required and level of technical effort to meet customer needs.

Systems Analysis and Design

Implemented programming changes to General Accounting Defense System Defense Travel System (GAFSDTS).

GAFS-DTS software successfully processed 10,598 files for the 2015 year, provided service to 1,885,614 travelers, processed $1,040,007,687 Obligations, $2,079,732,405 Payments and $33,870,377 in Collections for the fiscal year 2015.

Work on HP UNIX to create and modify shell scripts, modify file and or directory permissions in support of current GAFSDTS software.

Work with different senior programmers and senior management as a team member and as a team lead to identify ways that IT can improve operations.

Assist customer to define requirements, meet expected outcomes and deadlines, to create test scenarios, to utilize the SEP with creation of design documents.

Implement solutions for customer software changes with respect to interface agreements.

Review and find solutions to DISA STIGS.

Presented proposal to customer to port the current Oracle client over to the web utilizing the Oracle Portal and Oracle Forms/Oracle Reports; provided long term benefits as well as time-frame

Expert in using Oracle SQLPlus, PLSQL, Oracle Database 9, Oracle Reports, Oracle Forms, PowerBuilder and HP UNIX on a daily basis in supporting customers’ needs. Utilize Serena Version Manager to maintain new and existing software and database objects.

Array Information Technology

Senior Systems Analyst

Montgomery, Alabama

11/2005 to 03/2006

Known as former name: Rita Madera

Systems Analysis and Design

Modify existing Maximo based military equipment based systems. Modify application screens using Maximo(with Oracle database) application, as well as SQLPlus. Update technical documentation for Users and System Administrators.

Integrated Medical Systems Incorporated

Decision Support Services Manager

Birmingham, Alabama

02/2003 to 10/2005

Known as former name: Rita Madera

Decision Support Services Manager

Exercised supervisory personnel management responsibilities to include creating short and long work plans, adjusted work activities based on number of personnel available and communicated with executive personnel to meet their long term expectations.

Advised and provided counsel to 7 employees regarding policies, procedures and directives of upper management.

Selected candidates for vacancies and for promotions.

Explained performance standards to employees and provided feedback on strengths and weaknesses.

Recommended bonuses for employees providing outstanding performance.

Briefed efforts to executive personnel in a professional manner.

Planned, organized and directed activities to reduce excess overtime hours incurred by team. Reduced overtime hours paid by $130,000 a year. Administered disciplinary actions based on events that occurred.

Provided technical expert guidance to team and to organization in an effort to promote integrity of the data, systems and application.

Planned, organized and directed the activities of the organization to meet customer needs as well as to meet legal requirements.

Planned, organized and developed a detailed plan to implement Oracle Sales Reporting. Plan included how many resources, itemized deliverables, time needed to implement across four Sales Vice-Presidents and 130+ sales represent swith a detailed schedule of goals to meet over a period of 4 months and allocated resources needed. The end result was defined, documented, repeatable processes, as well company savings due to reduced overtime hours. Created Sales Reporting schedule so that all Sales reporting needs were met on schedule and according to defined requirements. Maintained all tasks using MS Project with resources and time needed for all tasks. The end result was timely, on-schedule reporting for up to 130+ sales representatives. Customer initially had erroneous monthly sales based on estimates but after this implementation, the Vice-Presidents of Sales were able to track sales on a weekly bases. Annual Sales revenue for IMS was over $90 million for 2004.

Implemented Oracle Territory module which enabled the organization to track sales and it also allowed the organization to see where there were geographical gaps or missed opportunities for revenue. The organization of sales representatives which consisted of over 130+ sales representatives was made more efficient thru the Oracle Territory module. Territory Project was completed on schedule and was positively received by executives, management and users.

Systems Analysis and Design

Provided support to IMS Sales Force by using organization skills to drive major projects such as reporting rollouts, training sessions and territory setup/administration.

Identified a need for sales reporting and Implemented Sales/Financial reports using Oracle SQL and Oracle Discoverer for IMS Sales force.

Identified Sales/Financial requirements by meeting with Vice-President of Sales and also senior Sales Representatives.

Implemented a plan to include requirements, and single-handedly made software changes and presented to the Senior company leaders, to include the owners of the company. This effort was met with a huge success and it changed how sales were being reported. Through this effort, the company was able to pull sales for a sales representative, see which geographic locations were being serviced and where there were missed opportunities for the company. Created a report showing a map of the United States depicting actual sales by state compared to potential sales.

Established policies and new technical solutions to establish more efficient processes using technology to reduce man-hours and provide documentation.

Established more documented processes and a manual of what type of reports could be provided, this was printed off and the Vice President of Sales would call me to his office often to discuss some additional requirements.

Training

Implemented and Developed training for IMS in using Oracle Applications 11i in day-to-day business processes. Implemented, developed documentation and created reports for Oracles Sales Territory Manager.

Implemented and Developed training on Oracle Contact Resource Management (CRM) for the organization..

University of Phoenix Online

Adjunct Professor

04/2001 to 04/2003

Montgomery, Alabama

Known as former name: Rita Madera

Faulkner University

Adjunct Professor

03/1999 to 12/1999

04/2001 to 04/2003

Known as former name: Rita Madera

Training

Taught Graduate courses in Computer Information Systems field. Developed curriculums, assignments, graded papers and provided feedback.

Getronics Government Services, Inc

Systems Analyst

Montgomery, Alabama

04/2001 to 04/2003

Known as former name: Rita Madera

Systems Analysis and Design

Exercised supervisory personnel management responsibilities for two personnel to include quarterly performance feedbacks and yearly performance evaluations.

Explained performance standards to employees and provided feedback on strengths and weaknesses.

Designed and developed Oracle Reports and PL/SQL scripts for a web-enabled environment. Provided database and repository administrator support on the testing and production platform in an Oracle 9i client /server environment.

Researched, interpreted and analyzed data in support of the transition effort of the Standard Base Supply System (SBSS) from a mainframe proprietary system using COBOL language to client/server open system environment. Key player in the implementation of messaging software called, MQ Series.

Responsible for the documentation of application programs in accordance with the Software Engineering Practice model (SEP).

Compiled and ran programs on the Sun Solaris operating system with the ORACLE relational database version 9.0.1(9i).

Reviewed several software packages for customer and provided software review documentation.

EDS

Software Engineer

Montgomery, Alabama

07/1998 to 12/1999

Known as former name: Rita Madera

Project Management

Spearheaded Y2K project from definition to implementation. Team consisted of 11 personnel. Selected as Technical Lead and Project Manager. Developed and maintained the schedule using Microsoft Project. Tracked resources and tasks to meet schedule deadlines. Oracle Reports Developer:

Produced documentation in accordance with the Software Engineering Practice model (SEP).

Systems Analysis and Design

Converted reports written in Oracle SQL Reports 3.0 into Oracle Reports 2.5.

Updated obsolete applications into Oracle Forms 4.5 and converted COBOL reports into Crystal Reports. Principal administrator for a MDBS Titanium database using SQL.

Utilized Oracle SQLPlus, Oracle's PL/SQL and Oracle's Designer 2000 to create reports. Created SQL statements as well as PL/SQL procedures and functions. Oracle DBA Assistant/Mentor: Provided Oracle DBA assistance for Oracle 7.3 database

Training

Subject Matter Expert for the Oracle database and taught two database classes to co-workers. Served as mentor.

Oracle Corporation

Technical Bilingual Analyst

Colorado Springs, Colorado

07/1996 to 05/1998

Known as former name: Rita Madera

Systems Analysis and Design

Technical Bilingual Analyst: Provided Oracle/Unix phone support in Spanish to clients worldwide.

Oracle DBA Assistant/Unix Administrator: Provided technical support.

Installed Oracle 7.0 to 8i and created Oracle database on several UNIX platforms.

Collaborated with DBA's implementing Oracle on their business systems.

Defined and resolved issues relating to installation and/or upgrade of Oracle software and Oracle RDBMS on 86 different UNIX platforms.

Provided technical phone support in UNIX administration to include: add new users, modify existing users, set file permissions, perform backups, setup UNIX scripts to run in the background using NOHUP command, modify system files on UNIX.

Provided support for Order Entry part of Oracle Applications functioning on different platforms.

Training

Taught and mentored junior analysts and colleagues.

Powercom-2100

Technical Analyst

Colorado Springs, Colorado

04/1995 to 07/1996

Known as former name: Rita Madera

Provided Spanish and English technical phone support for Powercomm-2000 software application used in the lawn care business.

Command Alkon Corporation

Systems Analyst

Colorado Springs, Colorado

Known as former name: Rita Madera

02/1995 to 04/1995

Training

Bilingual Software Trainer: Translated menus for the PC+ System (Alkon Software).

Conducted training in Spanish and was the focal point for Latin American technical correspondence translations.

Produced technical documentation both in Spanish and in English.

Systems Analysis and Design

Unix Administrator,/Technical Analyst: Provided Unix technical support to over 90 clients.

UNIX Administrator for SCO UNIX. Duties included: adding new users, modifying existing users, setting file permissions, performing backups, setting up UNIX scripts to run in the background using NOHUP command, modifying system files on UNIX, resolving problems due to printing on UNIX

Performed numerous SQL scripts for customer in the ready-mix concrete, aggregate and asphalt producing industry.

Resolved problems related to software and hardware.

Worked with different types of interfaces and resolved problems related to them.

US Navy Active Duty

E-5 Supply Storekeeper

Several Locations

03/1986 to 05/1990

Known as former name: Rita Madera

Supervised 2 military and 3 civilian personnel. Provided feedback to personnel and drafted the yearly performance evaluations. Served as leader over several military personnel.

Logistics Technical Analyst: Gained expertise in the UADPS level II UNIX Navy Supply System and the NALCOMIS computer systems. Resolved problems related to hardware and software. Produced and processed financial reports. Determined requirements for equipment, spare parts and supplies. Managed receipt and stowage of materials and inventoried and maintained Ready Service Spares including High Value Parts. Honorably discharged.

Volunteer:

Health Services Incorporated, Montgomery, AL 2012-2014

Performed duties as a volunteer board member for HSI and made decisions as to where money would be spent, approved and helped define policies and procedures, approved new hires, salaries and terminations. Served on main board of directors and also served in 2 other sub-committees. HSI provides medical and dental care to all in need, with insurance or no insurance, to 9 different locations across Alabama. Annual Revenue of $24 million.

Additional Activities:

Active as a mentor

Active in my church and in a variety of community activities

Fluent in English and Spanish

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