EXPERIENCE SUMMARY

Highly adaptable in Software Testing activities for over 10 + years of experience as a Test Team Lead and SR Test Analyst with prestigious clients OPS Ministry Of Government, INTUIT, Rogers, IBM, TCS, Tech Mahindra, HP.

PROFILE

Good exposure to provide technical leadership in designing sound Test Plan and Test Execution estimates with highly complex projects in order to mitigate risks and increase efficiencies and ensuring requirement test coverage based on company standards

Good understanding of QA (Quality Analyst) principles and the Software Test lifecycle (STLC)

Good experience in Agile Environment, regular meetings including project kickoff, sprint planning, daily stand-ups, sprint reviews, sprint retrospectives, etc.

Extensive work experience on Manual Testing and Black Box testing with methodologies like Sanity Testing, Regression Testing, Functional testing, system integration testing - SIT, User Interface Testing, User Acceptance Testing and AODA Testing (Accessibility for Ontarians with Disabilities Act)

Very good knowledge on bug tracing tools – HP Quality Center, IBM RQM (Rational Quality Manager) & RCQ (Rational clear Quest) and TFS ( Team Foundation server )

Extensive experience in Client/Server & Web application testing.

Proficiency in testing on multiple operating systems, various Mobile devices and cross browsers (IE, Chrome, Mozilla FF, Safari).

Good Involvement in meetings and requirement review sessions and Test Estimates to provide key operational perspectives during the test planning phase of projects.

Good hands on experience in Mobile applications and mobile testing. ( iOS, Android )

Performed responsibilities of executing system integration testing - SIT, end-to-end testing for Ontario projects, Telus and Rogers Communication projects.

Good hands on experience writing test case by using Business Requirements Documents, Wireframes, Mock Ups and Use cases.

Good hands on experience in QA standards of web site testing such as web accessibility, interoperability, usability, common look and feel, mobility testing with system integration testing – SIT and End-To-End Testing.

Good Involvement in Communicating with Developers and the Business teams to ensure that customer requirements and specifications are met

Good hands on experience in production support tickets testing with agile process.

Good hands on experience in Web Services testing by using Soap UI.

Good hands on experience in PDF forms testing for Accessible Parking Permits (APP) in OPS Administrate system of Active Permit Volumes, Issued Permit Volumes, Permit Status Report, Application Submission Channel

Worked for Accessible Parking Permits in OPS Administrate system to create New and Renew permit types for company, permanent, subject to change, temporary and traveller in PDF format

Good hands on experience in testing Rogers PDF billing papers for every bill cycle projects

Expertise in Test Environment Setup, Test Data Setup, Defect Management, Configuration Management.

Good knowledge on Telecom domain with Fulfillment and Order management, Fraud detection and management, Payment management. (Amdocs – CRM, OSM, OMS, ASMS)

Good knowledge in AODA Testing (Accessibility for Ontarians with Disabilities Act )

Good knowledge on Capital market, Retail banking and Mortgage application, Correspondent Banking and MIF (Management Information Facility) and Mainframe host Data Base.

Involved in providing assistance during application build phase in the Pre-Production Testing environment to ensure defect free deliverables.

EDUCATION / TECHNICAL BACKGROUND

Bachelor degree (B Tech) with specialization in Electronics & Instrumentation from SITAMS, JNTU in 2004, INDIA

STRENGTHS

Very good capability of understanding the total project functionality in short time and doing smart and hard work.

Ability to acquire new skills within short time scales, adapt to rapidly changing work practices and build and maintain excellent working relationships with colleagues

Maintaining team members and utilizing them as per the project needs in critical time without any team member disappointment and without escalations

Very good leadership quality to lead the team, motivate and stimulate others to achieve goals

With having highly interpersonal skill, can engage, and can inspire other co-workers to get the work done from them

TECHNICAL SKILLS

Languages

C, HTML5, CCS3, PHP

Desktop Based Operating systems

Windows, UNIX, LINUX, CICS mainframe

Mobile Based Operating systems

iOS, Android, Black Berry

Test Methodologies

Water Fall, Agile

Testing Services

Manual Testing, Performance Testing, Mobile Testing, Web Service Testing, IVR Testing, Middleware Testing, Mainframe Testing, AODA Testing.

Web Services

SOAP UI, XML, WSDL

Test Management

HP ALM, IBM RQM (Rational Quality management)

Defect Management

HP QC (Quality Control), IBM CQ (Clear Quest)

Data Base Tools

SQL, Oracle, Mainframe, TOAD

AMDOCS Tools

CRM (Customer relationship management), OSM, OMS, ASMS

AWARDS / RECOGNITION

IBM:

SunTrust Excellence Award received from IBM GBS India for cost saving of 40% and outstanding contribution in team handling in LMM – Mortgage project

Appreciation from IBM Management for outstanding contribution in high quality delivery in LMM Phase2.

TCS:

Appreciation from Rogers client and TCS Management for outstanding contribution of delivering products way ahead of schedule with high quality in the NFDB project and also for maintaining short dead line of critical project.

Appreciated by client for managing and maintaining cordial relations and co-ordinating on a daily basis with the Onsite / Offshore teams

CURRENT PROJECT

Project 1: MYDAILYGYM (MDG) (STARTUP Company) (May 2016 –Dec 2016)

Role : QA Test Lead and Coordinator.

Tools : Defect Tracking (JIRA), Web Based Testing (Agile), Mobile APP Testing Devices (IPhone, Samsung), Data Base (MySQL)

Description:

MYDAILYGYM (MDG) is a web and mobile based application that has Social Networking, Nearby Me and Membership Card Subscription features related to different types of users such as regular users, gym owners and personal trainers.

Social Networking: This act as a media where all types of users register with MDG, and can share their ideas with each other and can post their daily fitness related activities with their group to motivate others.

Nearby Me: This feature helps registered/Non registered users to search for the nearby gyms and personal trainers depending on their specific requirements.

Membership Card Subscription: This feature offers the user to choose any MDG registered gyms to book a slot for a session with personal trainer or do a specific fitness activity.

Responsibilities:

As a Team Lead, Evaluated Business and Systems Requirement documents.

Analysis on business requirement and preparation of test plan and test execution estimates.

Contributed in developing high-level and detailed design of test cases and Involved in the Test Case walkthroughs, assessment meetings.

Participate in Sprint Planning meetings, which include reviewing the Product Backlog and collaborating with the Product Owner and the Core Team to identify user stories to be included in the next Sprint.

Participated in daily SRUME stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives.

Attend Daily stand-up meetings to provide the status with the Scrum Team and communicate issues and road-blocks to the Team/Product Owner.

Work effectively as part of the Scrum Team to accomplish tasks and meet deadlines.

Walkthrough the QA Test Cases and the QA Test Plan with the agile project team prior to execution of each sprint.

Performed System Integration Testing & Functionality Testing and Regression testing that involves with different systems (Web and Mobile Devices)

Daily meeting with the team to discuss on Work allocation to identify the challenges and fix the issues.

Project 2: Turbo Tax Free (Intuit) (Jan 2016 –May 2016)

Client : Intuit Canada - Toronto

Role : QA Test Lead

Tools : Web Based Agile Testing, Mobile Devices (IPhone, Samsung), JIRA

Description:

Turbo Tax Free is Tax filling forms generated by Intuit that can help filing Canada Tax by finding all your slips and forms in a powerful search and quickly enter our tax information on the forms. Turbo Tax free having all the federal and provincial forms to get our taxes done.

Get your taxes done right anytime from anywhere. Seamlessly switch between any device (System or Mobiles) and securely pick up right where you left off when it's convenient for you.

Responsibilities:

Participate in Sprint Planning/review meetings to review the scope and functionality delivered successfully in the previous Sprint.

Organize Sprint Retrospectives with the Scrum Team to improve process & techniques continuously.

Work effectively as part of the Scrum Team to accomplish tasks and meet deadlines.

Attend Daily stand-up meetings to provide the status with the Scrum Team and communicate to the Team/ Product Owner in case of any issues or road-blocks.

Have done Browser compatibility testing on different browsers to verify the application behavior.

Have performed Regression Testing & Integration testing.

Have performed Regression Testing of Web based application and mobile APP application.

Planned and executed various testing activities and troubleshoot issues encountered during solution implementation.

Executing the Sanity, Functional and System Integration (SIT), and End-to-End regression test cases.

Project 3: TELUS - Billing Modernization: Enabler Upgrade (Migration to CES9.1) (Oct 2014 – Apr 2015)

Client : TELUS – Canada

Role : Performance & Operational Group Lead - Onsite

Environment : Amdocs Enabler 9.1, OMS, TELUS Online CRM – DT1, Batch Job process system, HP Performance center (HP- ALM), Load runner, Dyna Trace, Site Scope, HP Diagnostic HP Quality centre, TOAD, SoapUI, UNIX, Nmon.

Description:

Project Condor – HW Infra Delivery is a sub project of Condor and will deliver the Storage and Compute HW infrastructure required to support the Amdocs Billing Upgrade and migration from Toll to KIDC - Project Condor.

Key assumptions:

Upgrade AMDOCS Enabler components without impacting TELUS custom applications

No functional enhancement to TELUS custom applications using AMDOCS Enabler features

No performance degradation to existing functionality after data center migration

Full regression testing of TELUS custom applications

Early access to Enabler KIDC servers for diagnostic and monitoring setup

Responsibilities:

As a Team Lead attending the business requirement meeting and analyzing the scope of the performance.

Determining the Performance testing effort and schedules and Creating the Performance test execution plans

Distributing detailed execution reports per scenario to the project’s stakeholders.

Conducting the meetings with Business team and developers to find out the test scope and Volumetric.

Involved in environments Setup and test data preparation for performance test

Analyzing and reporting the CPU utilization, memory Usage, network, Disk, File System and Daemon health to Web Logic Experts.

Managing the deployments in performance environment as and when required.

Validation of all Web Logic recommendation are being configured on Prod Env

Executing System Integration scenarios that involves Accenture CRM system and Amdocs Billing system

Collecting and analyzing performance metrics, raising defects if necessary, and provide tuning recommendations.

Involves on defect call meetings and war room meetings.

Sending all project status to client managers daily basis and reporting to them if any escalation.

Reviewing the all test cases and defects are properly passed and closed in Test Directory (Hp-QC) in the project execution phase.

Project 4: Rogers Maestro – CRM & OMS and Rogers Production Support Tickets (Dec 2012 – Oct 2014)

Client : Rogers Communications – Canada

Role : Module Lead - Onsite

Environment : GUI applications, XML-based applications, Java applications, Amdocs V21, Amdocs CRM, OMS, IBM bug tracking tool RQM (Rational Quality Manager), TFS ( Team Foundation Server ), Oracle - TOAD Tables, SoapUI, Web Portal – CASH Online, Rogers.com and Fido.ca, NFDB Data Base, Credit Scoring System (CSS) Tables,

Description:

Closely working with Production IT team to assist with any production issues and TT’s (Trouble Tickets) and Urgent Tickets and Minor CR’s for GUI applications, XML-based applications, Java applications. (Rogers.com, Fido.ca, NFDB Web Page, CASH Web Page) and Mobile application (NHL online mobile Testing in Android and IOS).

Responsibilities:

As a Team Lead, reviewing and accepting the TT and Urgent Tickets in TFS.

Analyzing the issue and try to reproducing the issue and accepting the projects with Agile process.

Analysis on business requirement and preparation of test plan and test execution estimates

Conducting the meetings with Business team and developers to find out the test scope.

Creating and reviewing the test cases for web based applications – Rogers.com, Fido.ca, NFDB, CASH

Creating and reviewing the test cases for mobile applications (NHL Game online access) in Android mobiles and IOS mobiles.

Executed Sanity, Functional and System Integration, Regression, End-To-End and User Acceptance test cases.

Daily meetings with onsite team and off shore team for data collections and progress assessments and reporting’s in TFS.

Executed Rogers PDF billing papers for every bill cycle projects

Daily meeting with the team to discuss on Work allocation to identify the challenges and fix the issues.

Finding or creating the Data for testing and allocating the work to offshore team.

Involves on defect call meetings and war room meetings.

Sending all project status to manager daily basis and reporting to him if any escalation.

Maintaining project reports for all release and sharing the document to Manager.

Reviewing the all test cases and defects are properly passed and closed in Test Directory in the project phase.

Project 5: MIF Intranet & MIF Host and COB (Jun 2012 – Nov 2012)

Client : IBM - CIBC Bank - Canada

Role : Team Lead – (Manual Testing) Offshore

Environments and Tools: Correspondent banking (COB), Management Information Facility (MIF), HP Quality Center, Oracle (OLTP), Mainframe and ETL and DB2

Description:

MIF:

Management Information Facility (MIF) Intranet is a web-based front-end application that provides online access to client data and client maintenance. MIF is a Commercial Banking book of record for Customer Information File. As part of Concurrent Currency Refresh (CCR) planning, MIF Intranet is required for currency upgrade in infrastructure platform from WebLogic v8 to WebLogic v10.

COB:

Correspondent banking involves the sale of banking services to other banks and financial institutions. Correspondent banking typically involves check clearing and collection, purchases of securities, purchase and sale of foreign exchange, and participation in large loans.

Responsibilities:

As a Team Lead, Evaluated Business and Systems Requirement documents.

Analysis on business requirement and preparation of test plan and test execution estimates.

Contributed in developing high-level and detailed design of test cases and Involved in the Test Case walkthroughs, assessment meetings.

Involved in Sanity Testing on Initial builds manually

Performed System Integration Testing & Functionality Testing that involves with different systems.

Daily meeting with the team to discuss on Work allocation to identify the challenges and fix the issues.

Validation of test cases and execution.

Tracking and reporting on defects and corresponding changes to application code through HP – QC

Involved in audit meetings and got an initiative to reach QA testing goals

Maintaining Offshore - daily tracker to discuss with Onsite manager in the evening status call.

Training and monitoring the new team members.

Resource planning management.

Feedback session with the team members (one on one discussion).

Project 6: Mortgage Application (July 2011 – Jun 2012)

Client : IBM - SunTrust Bank - US

Role : Team Lead – (Manual and Performance) Offshore

Environments and Tools: HP Loadrunner, Performance Center, STMP web application, CICS mainframe, XML’s, WTX Tool (Websphere Transformer Extender), Oracle (OLTP), MainFrame, ETL and DB2, Web Applications ( Mortgage online access and data filling )

Description:

SunTrust MLCS (Mortgage Lending Control Systems) is Mortgage application form for End-users log on to STMP via a web browser and submit Mortgage Loans. STMP interface uses XML messages based upon the MISMO (Mortgage Industry Standards Maintenance Organization) standard. MLCS is the Mortgage Loan Origination system and it services, processes, underwrites and does post closing processes for mortgages. There are two major classifications of Mortgage Loans supported: TPO (Third Party Originators) and Retail. Both these are originated from GHR application, but are processed differently by Middleware and are sent to separate queues in MLCS. The TPO and Retail messages have a common XML Schema but execute different transformation rules. The main function Middleware provides is transforming the XML MISMO message into a COBOL Copybook format that MLCS can process. To achieve this scope, created 25000 test cases and the results we reviewed in Mainframe.

Responsibilities:

As a Team Lead responsible for development and execution of detailed test plans and fixing defects

Analyzed system requirements and document entire software testing process accordingly

Audited Business & functional necessity documents and recognized test scenarios.

Participated in implementing test-plans and test cases built on high-leveled and detailed design.

Accountable to meet SLAs (Service Level Agreement).

Prepared Test Cases, Vugen scripts, Load Test, Test Data, Execute test, validate results, Manage defects and report results

Involved in the Test Case walkthroughs, assessment meetings.

Evaluated Business and Systems Requirement documents.

Contributed in developing each test plan and test case based on the high-leveled and detailed design.

Analyzing the Performance Business Scenario’s.

Performance Testing on Goal Oriented Scenarios.

Performing Trail runs before going to Test execution.

Performed System Testing & Functionality Testing.

Involved in Sanity Testing on Initial builds manually.

Involved in Cross Browser Testing on different Browsers viz., Internet Explorer.

Worked as Team Lead for System Integration testing and End-to-End testing team.

Ex-functional team coordination as and when needed, effective cross border communication, periodic updates on Execution milestones.

Offer proposed design changes/suggestions to processes and procedures, involved in product planning as it relates to quality standards.

Provide testing related technical help and clarify queries. Also manage to resolve any technical issues for the team and able to point to right person to get answers if he/she not able to resolve the issues on own.

Involved in audit meetings and got an initiative to reach QA testing goals.

Contributed in regular status meetings to state any bugs, problems and risks.

Capable of collecting quality metrics for product improvement and able to propose risk analysis.

Fixed tracking bugs using Quality Center and maintain reports on resolved bugs

Responsible for maintaining updated reports on resolved bugs

Manage to conduct bug triage meetings with Dev team and provide clarity on bugs raised by the team.

Company: TCS - Module Lead (Feb 2009 – Jun2011)

Projects:

7 - Negative File Database – NFDB – Phase 2

8 - IVR Platform Replacement - Rogers1 Touchtone IVR

9 - Same Day Credit Expiry - and Consolidated RTB - Request to Bureau

Client : Rogers Communications – Canada

Role : Module Lead - Onsite

Environment: Web Portal Applications – CASH Online, Rogers.com and Fido.ca, Amdocs V21, Amdocs CRM, NFDB Data Base, Credit Scoring System (CSS) Tables, Data Management tools TFS and IBM bug tracking tool RQM (Rational Quality Manager),TOAD Tables,

Responsibilities:

Accountable for understanding the business functionality, business requirements and technical specifications of the applications under test and establish / maintain test standards ensuring strict adherence to the same

Instrumental in ensuring test schedules are maintained; identify test issues resulting in implementation delays and work with Project Management in resolving the same on priority

Responsible for coordinating with the offshore team and assigned daily tasks along with maintaining relations with the offshore team and onsite clients

Accountable for adding account information to fraud list, white list and black list and creating orders from portals (V21, CRM, rogers.com and Fido.ca) with fraud list information

Instrumental in writing and executing test cases

Key role in conducting functional, integration and regression testing and providing test documentation / reports to the Management on a regular basis

Analyzed system requirements and document entire software testing process accordingly

Responsible for Test Case Inscription, Test Case Execution and UAT

Performed the functional, GUI testing. Smoke Testing, system Integration and Regression Testing.

Performed Regression testing using QTP Automation test scripts.

Navigational testing of the hyperlinks provided in the web pages in different browser and operating system combination.

Validation testing i.e. ability to connect to the database to retrieve dynamic data.

Tested for look and feel of web pages.

Involved in Cross Browser Testing on different Browsers viz., Internet Explorer.

Involved in Sanity Testing on Initial builds manually.

Worked as Team Lead for System testing and End-to-End testing team.

Cooperated and performed with development group to resolve the difficulties came across in a test execution.

Contributed in regular status meetings to state any bugs, problems and risks.

Fixed tracking bugs using Clear Quest and maintain reports on resolved bugs

Interacted with developers, users and various members of my team to discuss and to resolve defects and their priorities.

Responsible for maintaining updated reports on resolved bugs

Company: TCS - QA Analyst (Oct 2007 – Jan2009)

Projects:

10 - Negative File Database – NFDB – Phase 1

11 - Internet Usage Tool Upgrade

Client : Rogers Communications – Canada

Role : QA Analyst – Offshore

Environment: Web Application Rogers.com, Fido.ca, NFDB, CASH. Windows XP, Amdocs V21, IBM bug tracking tool RQM, Amdocs CRM, Amdocs OMS and Data Manage tools TFS and IBM RQM.

Responsibilities:

Analyzing and reviewing the test plan according to the business documents.

Creating the teats cases for web application and reviewing the test cases with manager and business team.

Up loading the test cases to data management tool.

Conducted smoke, functional, regression, integration, end to end, cross browser, navigation (GUI)testing for all phases of software release

Raised the defects for any non-matched expected and actual results.

Attending the daily defect meeting with developers and business team.

Company : Tech Mahindra and RelQ - QA Analyst (Aug 2005 – Sep2007)

Projects :

12 - Notes over Bluetooth and Bluetooth always Discoverable

13- Music ID - Motorola App

Client: Motorola - Bangalore

Role: QA Analyst – Offshore

Environment: Linux OS,

Mobile Hardware’s – Motorola V3i, Canary, E6 (Macau), Moto Razr V3 and V3i, Motorola W220

Responsibilities:

Designed test cases, test scenarios for mobile application of Music Id and Bluetooth discoverable for the functional and regression testing.

Involved in unit integration testing, user acceptance testing and usability testing

Performed end-to-end testing including module integration testing manually

Closely worked with developers and business analysts to nail down the technical problems

Completed client meeting agenda and updated action, issue and risk logs and generated reports

Involved in daily, weekly status reports, defect resolution and walkthrough meetings

Reported the bugs / defects, email notifications to the developers using the Quality Center

Worked with developers to reproduce the defects and resolve software anomalies

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