Johnson Quan Hang

Objective: To obtain a challenging position with a diverse job responsibility in a progressive organization that promotes career growth.

SUMMARY:

• Systems administration of Exchange 2008 and 2010, MacOS, Windows 2008, 2003, 2000, XP, NT, and 9x.

• LAN experience: Network design, implementation, setup, and administration

• Network: SonicWall Firewall, Cisco routers and switches, Checkpoint firewall, NetScaler, F5 BigIP

• Web Server configuration Apache, ServletExec, IIS, manage DNS and A and PTR records, manage SSL certs

• Successful at managing and executing all operating day to day aspects of a data center and corporate infrastructure

• Evaluate and purchase new corporate equipment.

• Accustomed to professional roles that demand adaptive skill sets to meet deadlines.

• Lead administrator of Antivirus (Norton, Sophos, McAfee, Proofpoint, Postini), and corporate backups (Symantec, Veritas, CA ArcServe, Windows Backup, TimeMachine)

• Proficient with many proprietary and 3rd party applications i.e. MS Office Suite, Office 365, Adobe products, VMWare, Hypervisors, Trace, Jira, Slack, Visual Source Safe, Visio, Macromedia Dreamweaver MX.

PROFESSIONAL BACKGROUND:

eBay, Inc. San Jose, CA

Front End System Administrator 02/2016 to Present

• Analyze server failure(s) and resolve them prior to putting it into production pool.

• Decommission legacy servers from production pool no longer used to reclaim resources.

• Work with developers to assist their requirements for a server built.

• Deploy thousands of new Windows VM servers per product manager's request into the production pool.

• Work with F5 and NetScaler load balancers to manage traffic weigh and ensure the required IP and ports are open for the client servers.

• Issue new SSL certs and bind them to the load balancers for particular web applications.

• Manage DNS A & PTR records for production environment.

LitiNomics, Inc. Mountain View, CA

Director of IT 10/2009 to 3/2016

• Design and implement their infrastructure for headquarter and remote offices.

• Server administration of all their Windows 2k3, Windows 2k8, Exchange 2010.

• Responsible for the maintenance and health of the servers and network of the firm.

• Write documentations and procedures for the IT department and end users.

• Provision, manage, deploy, support, VoIP phone solution to help cost reduction.

• Responsible for evaluating and purchasing corporate equipment, access IT budget for the year.

• Point person for new office build out and office relocations.

• Manage, deployment of monthly MS security updates via WSUS.

• Manage, implement and deploy workstations for tech refresh and new hires.

• Manage user accounts, passwords, and disk space through ActiveDirectory, NFS, and DFS.

• Implement, deployment of VPN solution for telecommuters via SonicWall for PC and Mac users.

• Deployment of Exchange 2003 servers, later deployment of Exchange 2010 servers

• Implement, deployment of Hypervisor VM servers to streamline and enhance management of server room.

IGN Entertainment (a FOX company), Brisbane, CA

Systems Administrator 5/2008 to 10/2009

• Responsible for their 1st and 2nd level NOC support.

• Server administration of 2k, 2k3, and 2k8 windows servers at the collocation.

• Responsible for the maintenance and health of the servers at the collocation.

• Write documentations and procedures for the operations team posted on corporate wiki.

• Manage, deployment of monthly MS security updates via BigFix and WSUS.

• Manage, maintain, deployment projects of 2k3 and 2k8 server via Altiris and/or VMware ESX virtual machines and Hypervisors.

• Setup, manage, administer, troubleshoot, IIS sites on the web servers.

• Administer and maintain Windows Active Directory for new user, security group and service accounts for NTFS folders.

• Ensure that our servers are PCI and SOX compliant.

• Work closely with the NetOps, DBAs, Product groups, and Engineers to ensure our product/service has 24x7 visibility.

• Provide 24x7 on call support for our collocation Windows infrastructure.

Adspace Networks Inc. Emeryville, CA

IT / NOC Manager 1/2008 to 5/2008

• Redesign their network infrastructure nationwide to utilize Cisco and HP equipment.

• Implement disaster recover plan with both tape & harddrive backup.

• Implement IT process for the department.

• Evaluate new backup solution for all their sites, eVault and Iron Mt online solution.

• Provisioned, managed, deployed, support, VoIP phone solution to help cost reduction.

• Responsible for evaluating and purchasing corporate equipments, access IT budget for the year.

• Approve invoices related to the IT/NOC division.

• Delegate projects to the IT/NOC staff located at different sites.

Charles River Associates International, Palo Alto, CA

Network / Systems Administrator 7/2005 to 12/2007

• Responsible for evaluating and purchasing corporate equipment.

• Manage user accounts, passwords, and disk space through PDC, NFS, and DFS.

• Successfully upgraded and consolidate their servers and workstations for the branch.

• Successfully evaluated and implemented systems and network monitoring tool for the entire firm.

• Successfully tested and documented their VPN solution.

• Manage daily backup solution utilizing Veritas application.

• Successfully deployed Nagios monitoring services on VMware ESX machine to monitor global infrastructure.

• Provide and maintain a stable working technical environment for colleagues.

Quality Planning Corporation (An ISO Company), San Francisco, CA

Network / Systems Administrator 9/2002 to 7/2005

• Responsible for Dev, QA, Staging, Warehouse and Production systems in our corporate environment

• Successful implementation and administration of VPN solution at QPC.

• Lead administrator of MS Active Directory, MS Exchange 2000, backups, antivirus, and network consisting of Cisco, 3COM, SonicWall, and Linksys routers, firewall, and switches.

• Successfully implemented and deployed Biometric authentication to corporate infrastructure.

• Project manager for corporate office relocation, dealing with 3rd party vendors and contractors.

• Project lead of a bug tracking tool and corporate asset tracking tool.

• Redesigned and administer the intranet and corporate website.

• Successfully wrote, implement, and perform biannual tests of the corporate disaster recovery plan.

• Responsible for evaluating and purchasing corporate equipment.

• Responsible for developing and balancing the annual IT budget.

• Mentor other colleagues and instruct them on how to maintain our corporate infrastructure.

• Document global standards for application, system, and network support.

• Manage user accounts, passwords, and disk space through PDC, NFS, and DFS.

• Implement solutions to redesign, install, and administer corporate network, applications, and business infrastructure.

fusionOne, Inc., San Jose, CA

Systems Administrator for Data Center 9/2000 to 8/2002

• Responsible for Dev, QA, Staging, Warehouse and Production systems in a 24x7 environment.

• Designed and implemented processes for Windows 2000 upgrade from Windows NT 4.0 & for Solaris 8 upgrade from Solaris 7 for all servers.

• Administer user accounts, passwords, and disk space through PDC and NFS.

• Deployed new code, Window's update patches, Apache, Servlet applications, Sun update patches, and various servlet applications to designated environments.

• Web Server configuration of Oracle, Apache, ServletExec, IIS, and proprietary applications.

• Redesign, implementation, and maintenance of Data Center layout.

• Designed and implemented contingency plan for Data Center move.

• Proactive and resolution of systems from system viruses.

• Successfully implemented deploy process, partner integration analyst process, and communication process to partners to trouble shoot product implementation.

Ziff Davis Events, Foster City, CA

Technical Support Analyst 9/1999 to 8/2000

• Networking support for 40-200 laptops, workstations, badge printers for onsite using Windows application.

• Technical management, analysis of Studio Events.

• Set up and tear down of WAN/LAN equipment onsite and establishment of connectivity to servers.

• Configuring laptops for verifiers, cashier, and registration.

• Project planning, timeline, scheduling, and attend weekly Pre/Post Con, team and registration meetings.

• Backend support of data collection processes through SQL servers.

• Y2K remediation of their Toshiba 2530s, Toshiba 2140s, and Toshiba 330s.

• Terminate Ethernet Cables and track shipment of equipment and inventory.

EDUCATION:

University of California, Santa Cruz

Bachelor Degree in Computer & Information Science 6/1999

REFERENCES: Available upon request

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