Customer Service Representative

CANDICE D. HARRIS

***** ***** ****** • Cleveland, Ohio 44105 • 440-***-**** • acxynw@r.postjobfree.com

OBJECTIVE

To gain employment with this agency and become a part of this team. To bring my experience and skills to help assist this agency in reaching its goals.

EXPERIENCE

June 2016 to present, Provide a Ride

Customer Service Representative

Answer incoming calls in a timely and professional manner; screen, announce, and transfer calls to office personnel

Interview customers to ensure their eligibility to receive transportation; obtain pertinent information to schedule customers’ transportation needs.

Input and document trip information correctly.

Ensure customers’ personal data is accurate in the computerized system by reviewing all the information before ending the call; update customer information as needed.

Record and respond to customers’ compliments and complaints; forward the information to the appropriate manager when necessary.

January of 2016 to June of 2016, Marriott International, Inc.

Reservation Specialist

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

Input and access data in reservation system.

Follow sales techniques to maximize revenue.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

January of 2014 – December of 2014, Cuyahoga County Department of Children and Family Services

Intern

Attended weekly trainings that social work staff attend as mandated by the State of Ohio and shadowing in various departments of the agency. These field duties include:

Home, Hospital, School and Courtroom visits

SAR staffings

TDM meetings

Monthly Departmental Meetings

Paperwork and office duties

Case Notes

SACWIS database system

Planning and assisting with various agency events, attending community events

Listening to hotline calls

New Worker Trainings

June 2011- Present Bethany Christian Church Cleveland, Ohio

Personal Secretary/Assistant

Work with parishoners to schedule meetings with the Pastor

Answering telephones

Composing and typing memorandums and letters

Prepared files on the computer using Microsoft office PowerPoint and Excel

Prepare travel permission slips for minors

Prepare purchase orders, supply requisitions and travel requisitions

June 2008 to August of 2008 Cleveland Water Dept. Cleveland, Ohio

Intern

Worked with the Supervisor in the Billing Department

Answered telephones

Entered billing data in the computer using Micros office and Excel

Filing water bill statements for residents and businesses

June of 2007 Cleveland Museum of Art Cleveland, Ohio

Intern

Shadowed the Arts Educational Director for the Cleveland Museum of Arts

Helped plan the curriculum for the 9th grade class of 2008 which included reviewing architect designs by contractors that were preparing to do work for the Art Museum

SKILLS

Microsoft Word, PowerPoint, Excel, CPR, Heimlich Maneuver, Intermediate Sign Language

INTERESTS

Reading, Writing, Bowling, Volleyball, Traveling Volunteering in the Community

REFERENCE

EDUCATION

John Hay High School

Honors Curriculum

2075 Stokes Boulevard Cleveland, Ohio 44106

Architecture and Design Program

Cuyahoga Community College

Honors Curriculum

2900 Community College Avenue Cleveland, Ohio 44115

High-Tech Academy

Cleveland State University

College of Liberal Arts and Sciences

Social Work Major

2121 Euclid Avenue Cleveland, Ohio 44115

Ms. Ruby Mack 216-***-****

Ms. Vena Solomon 216-***-****

Ms. Elle Adams 216-***-****

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