Customer Service Manager

Arthur Todd

**** ********* *****, ***********, ** 43085 C: 614-***-**** ***.****.**@*****.***

Professional Profile

Current Customer Support Manager. Experienced, dependable, and versatile. Diverse skills include client relations, problem solving, administrative support, and training. Excellent phone and digital communication skills result in exceptional customer satisfaction.

Core Competencies

Powerful Work Ethic Exceptional Customer Service

Excellent Data Analysis Team Oriented

Responsible Trustworthy

Strong Interpersonal Skills Passionate

Experience

Customer Support Manager Sep 2011 to Current

Digital Scout at PlayOn! Sports – Dublin, OH

Oversee support team of 8 representatives and manage workflow of incoming requests

Facilitate customer support and training for over 2,000 clients

Serve as first point of contact for email inquiries and telecommunications

Compile and update FAQ database on both Uservoice and Zendesk support platforms

Engage development teams regarding program features and enhancements, utilizing Jira for bug reports and update requests

Admission Representative Jul 2010 to Dec 2010

Everest Institute – Gahanna, OH

Develop and maintain relationships with potential students

Schedule and conduct admission interview appointments

Provide campus tours

Complete necessary applicant paperwork and document verification

Teacher; College Adviser; Assistant Director of Admission Dec 2004 to Aug 2009

Village Academy Schools, Incorporated– Powell, OH

Assist in the development and review of English curriculum to meet state and school benchmarks for grades 6 through 12 (Teacher Role)

Prepare lesson plans to educate students in grades 6 through 12; Implement varied assessments to evaluate students of all learning abilities (Teacher Role)

Host college readiness and financial aid workshops for families with students preparing for Higher Education (College Adviser Role)

Generate secondary school reports and letters of evaluation for all students (College Adviser Role)

Track school acceptance and scholarship award offers for applying seniors (College Adviser Role)

Communicate with prospective families regarding all aspects of the institution (Assistant Director of Admission Role)

Oversee admission process, including informational meetings, student assessment, data collection, interviews, and applicant review (Assistant Director of Admission Role)

Manage admission follow up procedure with all potential families (Assistant Director of Admission Role)

Education

Bachelor of Arts, English 2004

Otterbein University – Westerville, OH

Active Member of Pi Beta Sigma Fraternity (2001-2004)

Executive member of the University’s Interfraternity Council, governing board overseeing all Greek Fraternities

Secretary (2001-02)

President (2002-04)

Accomplishments

Recipient of the PlayOn! Sports Coaches Award (Employee of the Quarter)- Fall, 2014

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