System Administrator Technical Support

JACQUEMAIRE DJOKAM-KAONGOU

*** ***** **, **** *, Denton, TX 76209 Mobile: 410-***-****

*******@*****.*** https://www.linkedin.com/in/jacquemaire-djokam-aa768474

IT SYSTEM ADMINISTRATOR

Help Desk Support /ReD Hat, AIX System Administration

Dynamic IT Professional with more than 10 years of experience managing server infrastructures and data-center operations across multiple platforms (RED HAT, AIX, Windows, VMware), effectively planning, installing, configuring, and optimizing IT infrastructures to consistently achieve high availability and performance. Able to work effectively in fast-paced, deadline-driven, and matrix environments. Adept at assisting in planning, implementing installation, and Disaster Recovery for hosted applications. Possesses clear communication skills to explain complex technical information in easily understood terms. Excellent troubleshooting and evaluation skills, and the ability to work with staff and customers to troubleshoot issues. A proactive System Administrator focused on delivering quality results, innovative projects, and improved processes.

EDUCATION, CERTIFICATIONS & TRAINING

Bachelor of Science, Computer Networking/Security, Université de Versailles Saint-Quentin-en-Yvelines (UVSQ), Paris, France, 2013

Associate of Science, Information Technology, Université de Dschang, Bandjoun, Cameroon, 1999

RED HAT Certified System Administrator 7

IBM Certified Specialist, System p Administration

Windows Server 2012 Administration, Douala, Cameroon Republic

PowerHA SystemMirror 7 Planning, Implementation, Customization, & Basic Admin, Quatre Borne, Mauritius

Zimbra Collaboration System Administration, Paris, France

Informix 11.7 Database Administration, Yaoundé, Cameroon

AIX System Administration Part I, Montpellier, France

AIX System Administration Part II, Paris, France

TECHNICAL SKILLS

Red Hat/CentOS 6.X Administration

Red Hat/CentOS 7.X Administration

AIX 5.X & AIX 6.X Administration

VMware ESXI 5.0, 5.5, 6.0

Windows 2008/2012 Administration

PowerHA SystemMirror 7

Active Directory Administration

Server Administration & Repair

Bash & korn shell scripting

Informix

MySQL, SQL

Project Management

NOS Patches & Updates

System Security & Recovery

Mixed-Platform Environments

PROFESSIONAL EXPERIENCE

AFRILAND FIRST BANK, Yaoundé, CMR 05/2005 – 05/2016

Senior System Administrator / Unix, Linux & Windows Systems (01/2013 to 05/2016)

Initially hired as IT Help Desk Support Technician; subsequently promoted through several positions to IT Systems Administrator. Provide Unix, Linux, and Windows administration, VMware administration, and Informix Dynamic Server administration. Efficiently manage Red hat Linux systems, Microsoft Active Directory, PowerHA, Storage (HP, CISCO), and design and implement highly available (HA) and disaster recovery (DR) solutions. Lead or participate in various projects.

Ensured assigned systems (40 IBM System P servers on AIX 6.x/7.x and 10 HP servers on RHEL 6.x/7.x) were engineered, configured, and optimized for maximum functionality and availability.

Efficiently resolved systems issues, instituted best practices in system log analysis, backups, network operating center security, user accounts, permissions management, and systems and software auditing.

Migrated company database servers from Informix Standard Engine to Informix Dynamic Server 11.70 (IDS 11.70) and implemented database replication between production and backup servers.

Key Contributions

Implemented solutions that reduced single points of failure and improved system uptime from 97.5% to 99.9% availability.

PROFESSIONAL EXPERIENCE (Continued)

Utilized VMware vSphere 5.5 and vCenter 5.5, to virtualize 42 applications servers on 5 hosts significantly improving system reliability, availability, performance, and reducing electric consumption, resulting in a saving of $320,000 US over 4 years.

Designed, deployed, and monitored Active Directory and System Center Configuration Manager to centralized administration, and monitored all company Windows devices (650 computers).

Employed Linux Redhat, Zimbra collaboration Server 8.5, Openldap, Postfix to Installed and configured production and backup servers for email, which improved unified communication for 1200 company users.

Trained employees across multiple departments on network operations, including login procedures, network management software, permissions, printing issues, security, and use of software.

System Administrator / Unix, Linux & Windows Systems, Yaoundé, Cameroon (12/2009 to 12/2012)

Supported the infrastructure platforms, including the deployment of new hardware/software configurations, and patch and package administration of equipment in data center environments.

Provided ongoing troubleshooting of Hardware and Operating system-related issues.

Configured and administrated HACMP cluster on AIX 6.1.

Provided third-level technical support for global IT infrastructure supporting 700 users.

Utilized Bash/Korn shell scripts to automate and log common tasks and processes.

Key Contributions

Analyzed events, logs, alerts, and audits to identify potential issues and improve system performance of servers, network devices, and storage systems.

Performed backups, restores, and lead or participate in various projects.

Installed, configured, and provided daily management of system security devices and services.

IT Help Desk Support, Yaoundé, Cameroon (06/2005 to 12/2009)

Delivered first and second -level technical support for global IT infrastructure that supported 700 users.

Performed hardware, software, and connectivity issue troubleshooting for AIX, Linux, and Windows systems.

Provided timely resolutions to support mission-critical application users.

Offers Technical assistance to all staff by providing ticket status updates, links to technical solutions and event-related news.

TACICAM, Douala, Cameroon 2000 – 2004

IT Help Desk Support

Responded as first-level technical support for global IT infrastructure to support 50 users.

Efficiently performed troubleshooting on hardware, software, and connectivity issues for Windows.

Ensured timely resolutions for issues in support of mission-critical application users.

Designed and implemented a local network for the company comprised of 15 computers.

Key Contributions

Managed over 500+ calls per week averaging 100+ calls daily achieving the highest levels of productivity.

Earned solid reputation for resolving complex issues and providing exceptional customer service.

LANGUAGE PROFICIENCY

Fluent in English and French

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