Customer Service Sales
Resume:
JERALD COLEMAN
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PH: 832-***-**** or 281-***-**** ~ acxyeh@r.postjobfree.com
**** ******** ******** ** ~ Houston, TX 77066
OBJECTIVE: Logistics, Document Control, Customer Service
PROFESSIONAL PROFILE SUMMARY
Organized articulate, administrative professional with 10 years of progressively responsible experience in strategic area of administration, operations, and commutation capabilities. Demonstrated ability to prioritize task, meet time sensitive deadlines and work independently to achieve goals.
CORE QUALIFICATIONS
ADMISTRATIVE EXPERTISE: Skill in developing, implementing, managing office procedures, and Type 75 words per minute
COMPUTER & DATABASE MANAGEMENT SKILL: Broad base computer software knowledge & database management expertise, proficient in Microsoft Office Excel, Word, and PowerPoint, Outlook, and Light Programming .
PROJECT MANAGEMENT: Extensive Internet Research Capabilities and Database Expertise Excel Database and Paradox and data base administrator/systems
REPORT & DOCUMENT PREPARATION: Expertise creating excels spreadsheets, tables, graph, charts, correspondence, multi-media, research & analysis and Technical Writing.
COMMUNICATION/LANGUAGE SKILLS: KNOWLEDGEABLE IN writing/speaking Spanish, Operate communication devices such as a radio receiver, telephone to convey information. Brief supervisor and relief staff regarding current issues/areas of concern. Wrote numerous technical documentations in non-technical language. Presented formal and information oral information sessions to personnel. Provided supplemental information to executives leadership required to render final decisions on operational directions.
EDUCATION:
Major ~ FinanceAC Tech & Mechanical Engineering
University of Houston DowntownTechnician Typer Universal
One Main Street, Suite 1041-NCertified by VGI Training EPA Approved
Houston, TX 77002-1001September 26, 2015
WORK EXPERIENCE
H.E.B. 3/15 - present
28520 Tomball Pkwy 24-30 HRS
Tomball, TX 77375
Manager: Joell
Sacker/PLA
JOB DUTIES: Sacking groceries, doing karts, light janitorial duties, assisting customers.
Office Depot Distribution Center 4/15 09/15
6225 W By Northwest Blvd. 25 HRS
Houston, TX 77040-4940
Loader/Scanner
Supervisor: Ibrahim Lawal
JOB DUTIES: Heavy warehouse work, shipping/receiving, loading trucks, building pallets, and other related skills.
Lowe s 2/14 02/15
19580 State Hwy 249 25-30 HRS
Houston, TX 77070
Lumber Loader/Truck Unloader
SUPERVISORS: Jesus Johnathan/HR 281-***-****
JOB DUTIES: Customer service, material handling, merchandise sales, assisting customers with concerns, stocking, organized floor and other projects as required.
Old Navy 11/13 01/14
State Hwy 249 20-30HRS
Tomball, TX 77375
Salesperson
SUPERVISORS: Kelley Subda and Nadia 281-***-****
JOB DUTIES: Customer service, sold merchandize, assisted customers with concerns, stocking, prearranged floor and other projects as required. (seasonal job)
Federal Emergency Management Administration (FEMA) 04/07 - 10/09 08/11 10/11
Baton Rouge, LA 40 HRS 40 HRS
LOGISTICS
SUPERVISOR: Tasha Gilliam: 202-***-**** / 225-***-****
REGULATORY LOGISTICS MANAGEMENT: Instrumental in managing the flow of goods, information and other resources between the point of origin and the point of consumption in order to meet the requirements of consumers. Part of a team that conducted inventory and packaging; bar scanned government equipment.
ExxonMobil 01/10 12/12
800 Bell St. 40 HRS
Houston, TX 77002
CLERK
SUPERVISOR: Sherrie Brumfield: 225-***-****
DOCUMENT CONTROL: Light clerical duties, typing, filing, constructing packets of information, and other clerical duties as assigned. Familiar with basic software applications and basic analytical/problem solving skills. Accuracy and attention to detail; ability to meet deadlines and manage priorities. Excellent written and verbal communication skills.
Express Store for Men 10/07 - 01/08
1472 Willowbrook Mall 32 HRS
Houston, TX 77070
SALES PERSON
SUPERVISOR: Manager: 281-***-****
CUSTOMER SERVICE AND PROBLEM SOLVING: Marketed credit, promotions, and charitable contributions. Keyed damaged merchandise back into the system and troubleshoot UPC problems on an as needed basis and Problem-solve customers concerns on the floor. Prepared cash turn in vouchers to manager after completed shift
SALES MERCHANDISE AND EXPERTISE: Vast knowledge in accounts receivable and payable for customer, keyed credit card application, processing price adjustment/ returns for all required sales action at the register. Managed the fitting rooms and maintained a clean and systematized appearance. Insured that clothing racks were recovered and merchandise was organized properly on the floor.
ACCOMPLISHMENTS: Gave outstanding customer service by giving over and beyond customer expectations
EBAY ENTREPRENEUR 03/05 12/08
11111 Saathoff Drive, #101 30 HRS
Cypress, TX 77429
SALES EXPERTISE: Sold merchandise utilizing comprehensive product knowledge regarding the items.
REGULATORY KNOWLEDGE: Coordinated/networked with others, domestically and internationally regarding details, protocol and other vital information.
ADMINSTRATIVE LEADERSHIP: Extensive data entry input.
Sprint 03/03 - 07/03
1472 Willowbrook Mall 25 HRS
Houston, TX 77070
SALES PERSON
SUPERVISOR: Luis Vique 281-***-****
ADMINSTRATIVE LEADERSHIP: Light data entry
SALES EXPERTISE: Sold phones and accessories, phone plans, provided customer service, and spent additional time with clients/customers to compare various plans and phones in order to show them how to save money and obtain the best return for their money.
U/SAV Realty and Mortgage Company 01/03 - 12/03
13346 Balcrest Drive 25 HRS
Houston, TX 77070
LOAN PROCESSOR
SUPERVISOR: Danny Ross: 281-***-****
ADMINSTRATIVE LEADERSHIP AND SUPPORT: Administrative and data entry duties and processed loans (commercial and consumer) and assisted the main broker and owner of company in various office procedures such as financial rate analysis
KEY ACCOMPLISHMENT: SELECTED SPECIFICALLY TO COMPUTE CRUCIAL FINANICAL RATE ANALYSIS
Sun and Ski Sports Expo 08/00 - 08/02
5503 F.M. 1960 West 40 HRS
Houston, TX 77069
SALES PERSON
SUPERVISOR: Manager: 281-***-****
CUSTOMER SERVICE AND PROBLEM SOLVING: Marketed credit, promotions, and charitable contributions. Keyed damaged merchandise back into the system and troubleshoot UPC problems on an as needed basis and Problem-solve customers concerns on the floor. Prepared cash turn in vouchers to manager after completed shift
SALES MERCHANDISE AND EXPERTISE: Vast knowledge in accounts receivable and payable for customer, keyed credit card application, processing price adjustment, returns for all required sales action at the register. Managed the fitting rooms and maintained a clean and structured appearance. Insured that clothing racks were recovered and merchandise was organized properly on the floor.
ACCOMPLISHMENTS: Gave outstanding customer service by giving over and beyond customer expectations
REFERENCES
Jesse Ramos: 713-***-**** (teacher)
Aaron Schansier: 832-***-**** (engineer)
Sherrie Brumfield: 281-***-**** (business analyst at Chevron) acxyeh@r.postjobfree.com
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