Reginald James Esteen, Sr.

** ********** ********, ** ***** 803-***-**** or 504-***-**** acxyd8@r.postjobfree.com

Objective: Extremely motivated professional seeking to secure a position with a well established organization that will allow me to utilize my expertise in management, finance, and customer service allowing me to make a positive yet significant contribution to the organization and its success.

Skills:

Financial Analysis & Planning

Quality Assurance

Resource Planning & Allocation

Human Resources & Management

Team Building & Leadership

Effective Communication

Program Development

Customer and Employee Relationships

Executive Management

Professional Experience:

Uber, February 2016 to Present

Columbia, SC

Responsibilities:

Driver

Bond Finance, March 2014 to February 2016

Columbia, SC

Responsibilities:

Interview, accept, and process loan applications while providing excellent customer service to clients.

Collect on all bad debts

Private Consulting, September 2004 to Present

Columbia, SC

Responsibilities:

Provide financial advice to clients seeking help with purchasing a home, rental property, credit repair, etc.

Operations Director April 2010 to September 2010

Housing Resource Center, Waveland, MS

Responsibilities:

Developed policies and procedures that direct general workflow.

Fostered collaboration with community partners to provide an array of services. .

Provided day to day supervision of employees and office management.

Counseling Supervisor April 2007 to March 2010

Enterprise Corporation of the Delta, Waveland, MS

Responsibilities:

Provided financial and homeownership counseling services to clients recovering from Hurricane Katrina.

Complied with the guidelines contained in financial counseling materials.

Trained counselors and supervised the day to day activities of counseling services.

Managed network of non-profit counseling agencies to ensure consistent counseling from each organization.

Complied with the provisions of the Bank Secrecy Act, Privacy of Consumer Financial Information Regulations, and Right to Financial Privacy Act.

Financial Sales June 2004 to March 2007

AC Mills Group, Atlanta, GA

Responsibilities:

Sold financial services, such as loan, tax, and securities counseling to clients.

Provided financial counseling to clients regarding credit, savings and retirement.

Reginald James Esteen, Sr. Page 2

Outreach and Eligibility Coordinator September 2003 to May 2004

Tulane/Xavier Center for the Urban Community, New Orleans, LA

Responsibilities:

Qualified and enrolled eligible individuals in job placement programs funded by the federal government.

Helped eligible individuals acquire skills needed for job retention.

Worked with federal and educational subsidies.

Vice President of Operations September 2002 to September 2003

Post Office Employees Credit Union, Metairie, LA

Responsibilities:

Supervised daily operations of the credit union while communicating directly with the CEO and the board.

Negotiated and developed long-term partnerships with vendors and suppliers.

Negotiated contracts that assured quality services while meeting board standards.

Supervised the development and maintenance of the company's computer system.

Promoted member satisfaction with products and services by negotiating and resolving issues raised by internal or external customers.

Responsible for operational planning, payroll, and employee performance.

Accepted, analyzed, and approved loan applications for credit union members.

Performed credit background checks utilizing Experian, Trans Union, and Equifax.

President and CEO March 1993 to August 2002

Orleans Public School Federal Credit Union, New Orleans, LA

Responsibilities:

Increased assets from $11 million to $27 million and decreased NCUA CAMEL rating of 4 to 2 within a two year time period.

Managed overall supervision of daily operations for the credit union.

Developed and implemented board policies, monitored compliance with NCUA rules and regulations, and established internal control and audit programs.

Managed employees while communicating directly with the board.

Continued professional training in credit union regulations, Truth and Savings Act, bankruptcy, collections, etc.

Monitored the efficiency of operations in terms of operating and production costs, earnings potential, budget controls, and trends within the industry.

Developed, implemented, and managed accounting department, lending department, credit and collections department.

Restructured management in all functional areas and streamlined operations.

Worked closely with department managers in formulating and implementing operational strategies to institute effective cost controls, staffing reductions, and revenue improvements.

Responsible for hiring personnel, purchasing equipment, setting and achieving goals, while growing member base.

Provided board members with monthly financial statements, current business trends, and recommendations for future direction.

Established contingency plan for the credit union.

Increased credit union loan volume while decreasing delinquent loan accounts.

Monitored loan approval activity while ensuring credit union remained in compliance with the Truth and Lending Act.

Directed the development of goals, objectives, policies, and procedures, consistent with the mission for the credit union.

Education:

B.S. in Business Administration, 1985

Loyola University, New Orleans, LA

Certifications & Affiliations:

Foreclosure Prevention Certification

Advanced Foreclosure Prevention Certification

HUD Certified

President of User Group (CUSA)

Member of AACUC

Supervisory Committee of LA Cooperate Credit Unions

Neighbor Works America Certifications

Continuous training with CUNA

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