SUMMARY:

Candidate is a quality professional, experienced in document creation and review in addition to maintaining a successful track record of completing projects in a timely manner. Applicant has good communication, project management, and analytical skills and is proficient in Microsoft Office Suites. Combine the above with a natural aptitude for learning new software applications quickly and extensive experience interfacing with employees, management and outside vendors. This candidate is a result-oriented individual with more than ten years experience in the clerical administrative field. Major strengths are excellent attendance, the ability to work in a team environment or independently, and task flexibility.

HIGHLIGHTS OF QUALIFICATIONS:

Currently create and maintain company specific databases. Answer phones, send faxes, set appointments, make copies. Answer routine client questions.

Operate a 4-line Switchboard, combined with receptionist responsibilities, and full clerical support for the Transportation Coordinator

Customer service experience encompassing routine and advanced problem resolution

Create and manage databases for various uses

Maintain routine and confidential employee files

Multi-task daily office operations inclusive of customer interface, copying, faxing, data input, filing, scanning, phone management, sort and distribute mail, type/proofread/send correspondence via U.S. Postal Service, or e-mail, and send/receive packages using various methods, USPS, FedEx, UPS, and DHL

Schedule meetings and conference rooms for various events

Organized inter and intra-department meetings including reserving space, selecting menus, and completing all associated paperwork

Maintain office supplies and submit purchase orders for replenishment of equipment and supplies

Monitoring of annual office supplies budget reconciling expenditures and detailing remaining available funds

Advance knowledge in the usage of Microsoft Office Suites

Proficient in Outlook

Experienced user of Desktop Publisher

Usage of PowerPoint and Clip Art for presentations and flyers

Assist co-workers in software applications usage for general how-to functions in Microsoft Suites including formatting documents, Excel data collection set-up, Desktop Publishing, and PowerPoint

Interview, hire, and supervision of office assistants

Experienced Relay Operator able to process incoming and outgoing calls from persons who are deaf

EMPLOYMENT EXPERIENCE:

CITY OF SPRINGFIELD/DEPT. OF ELDER AFFAIRS SPRINGFIELD, MASSACHUSETTS

Mature Worker’s Employment Program June 2013-Current

June 2013- July 2015 Job Developer/Switchboard Operator, Administrative Assistant II, Customer Service, and Senior Aide

Job Developer: Provided a variety of functions for the Mature Worker’s Employment inclusive of:

Meet with new applicants, Assist applicants in filling our preliminary forms to apply to program, Collection of income verification data to assist in determination to be eligible for program, Enter data into Federal information database, Assist with resumes, cover letters, and general how-to questions on usage of M/S Word and Excel, plus one-on-one tutoring on computer basics.

Switchboard/Customer Service/Receptionist

Manage 4 line switchboard, schedule clients for taxes to be prepared by AARP over a 10 week period and provide a weekly schedule to the tax preparers, assist transportation manager, interface with callers booking bus transportation and collect particulars of trip (number of travelers, amount due, and side stops for lunch or dinner), created trip request form and provide to Transportation Manager and Center Director for sign off/trip approval, confirm trip approval with requestor and send hard copy via e-mail, creation/management of database for daily trips (requester, date, location, destination, date, pick/up and return location and times), telephone management, meet and greet customers, respond to general inquiries, send/create correspondence via e-mail and U.S. Postal Service, vendor pick-up, count verification, and separate bulk validation tickets into smaller packets for easier accounting purposes, maintain daily database of outgoing validation tickets, distribute parking validation tickets to computer lab student participants, and eligible visitors to the department, database management, data entries into federal computer account, copies, filing, and scanning, and assist other department divisions in-house, a and our 8 external satellite Center Directors as needed.

Administrative Assistant

Data entry, copying, filing, and scanning, create and manage various databases, send/receive faxes, assemblage of applicant packets, management of host agency files, phone management, respond to routine inquiries, research and provide listing of possible additional host agencies for the employment director

Dress for Success of Western Massachusetts July 2015 – Present

Administrative Assistant (Host Agency Assignment)

Provide administrative assistance for the Dress for Success B.O.D., and Boutique inclusive of:

Telephone management, meet and greet customers, respond to general inquiries, send/create correspondence, management of student enrollment for various company sponsored seminars, assist in store promotions (tag sale, physical move, store staging, shoe-giving event, and receptions), create and manage various databases (volunteers, referral agencies, course registration, sponsors, CEO’s, etc.), assist with donations, and clients referred for fittings, calendar management, continual update of referring agency personnel changes, entry and management of client info into a monthly database, send/receive faxes, and making copies.

SELF EMPLOYED SPRINGFIELD, MASSACHUSETTS

Daycare Provider 2010-2012

SPRINGFIELD COLLEGE SPRINGFIELD, MASSACHUSETTS

Business Management Department 1994-2010

Administrative Assistant

MASSACHUSETTS RELAY HOLYOKE, MASSACHUSETTS

Relay Operator (Part-time: 20-25 hours per week) 1997-2008

OTHER WORK EXPERIENCE:

More than ten years clerical experience working at Digital Equipment Corporation – a Fortune 50 Computer Manufacturing Company located in Springfield, Massachusetts. Three years cashier experience and 2 years (seasonal) data entry of accountant numbers enabling computer processing of client taxes.

EDUCATION:

Springfield Technical Community College SPRINGFIELD, MASSACHUSETTS

Associates Degree-Secretarial Science/General

High School of Commerce SPRINGFIELD, MASSACHUSETTS

College Prep/Stenography

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