Miami Gardens, FL *****

954-***-****

acxy4m@r.postjobfree.com

Carol Cutler

Professional Statement

Over 16 years of experience in management coupled with numerous years of experience in the fields of property management, customer service, human resources and document management.

08.17.2015-01.01.2016 Centerplate

2269 Dan Marino Boulevard, Miami Gardens, FL 33056

SUPERVISOR/HEAD CASHIER

Supervised as many as 15 Cashiers, Cooks, Stand preps and Attendants during Sport events at Hardrock Stadium. Conducted Orientations with employees before each game. Managed all cashier’s finance activities, customer complaints and assistance,

as well as, employee relations. Recorded and reported all cash and balances activities.

As well as inventory and ordering supplies.

8/2015-02/2016 Convey Health Solutions

2900 Commerce Parkway Miramar, FL 33025

Licensed Health Insurance Agent

Assist members renewing health insurance coverage for Humana during Open Enrollment Period. Explaining VOB. Taking Payments. Searching physicians and hospitals

In member’s network.

7/2012-5/2015 Professional Revenue Recovery Solutions, Inc.

13630 NW 8th Street Sunrise, FL. 33325 954-***-****

Data Entry and Document Management

Responsible for entering patient information into Medisoft and scanned all documentation, claims, insurance letters, negotiations, EOB’s, etc.

1/2012-4/2012 Medivance Billing Service, Inc.

4750 North Hiatus Road Sunrise, FL. 33351 954-***-****

Data Entry and Document Management

Carol Cutler (con’t)

Responsible for entering patient information into Medisoft and scanned all documentation, claims, insurance letters, negotiations, EOB’s, etc.

1/2011-7/2011 Great Health Works

4150 SW 28TH WAY Hollywood, FL 33312 954-***-****

Virtual Agent/Universal Agent

Part Time Independent Contractors working from home for our fast-paced direct response operation to handle in-bound sales and customer service calls. Data entry and basic computing skills experienced.

9/2010 -1/2011 Tele-performance USA Inc.

7562 Southgate Blvd Ft. Lauderdale, FL 33069 954-***-****

Tech Support for Verizon

Troubleshoot technical problems customers were having with cable, internet and phone service.

10/2009 – 5/2010 Main Line Plumbing

17400 NW 27 Ave. Miami Gardens, FL 33056 305-***-****

BTB Manager

Implemented Back to Basic Plumbing service calls to residents with unique pricing.

4/2009 – 6/2009 US Census

1200 E Las Olas Blvd. Ft. Lauderdale 954-***-****

Enumerator/Lister

Worked street canvassing verifying addresses for pre-census mailing and recorded each location in a global positioning system. Recording and completing questionnaires for other living quarters.

12/2007-9/2008 Nations Health

13800 NW 14 St. Sunrise, FL 954-***-****

Customer Service and Reorder & Reports Specialist

Responsible for patient services including taking inbound calls, making outbound calls, patient issue resolution, troubleshooting supplies, entering information, processing paperwork and generally ensuring patient satisfaction. Contact physician offices to

Carol Cutler (con’t)

acquire billable documents (DO s). Provide services to patients with diabetes, who require discreet, prompt, and secure delivery of supplies to their homes.

The Reports Specialist works to extract useful information from data systems to meet funding, operational and other agency needs.

12/2006-11/2007 MJW & Associates

19000 SW 53St Southwest Ranches, FL 954-***-****

Accounts Receivable & Property Management Assistance

Receive and process rent receipts. Post to Rent Rolls in Excel, and Quick Books. Review Rent Rolls for documentation of rent receipts, tenants’ information, property information and recorded eviction status and process. Assist tenants in rental disputes and negotiate rental payment agreements. Complete bank deposits records. Provide property management information, leases and HAP contracts. Negotiations with Section 8 Counselor for housing assistance for tenants and property owners.

3/2005-1/2006 Delta Airlines

2901 SW 145 Ave. Miramar, FL 1-800-***-****

Reservations Sales & Service Representative

Assist prospective customers/travelers with reservations and travel itineraries, domestic and international. Assist in changing reservations, refunds and cancellations.

Arrange contacts for hotel reservations and car rental.

4/2003-1/2005 T-Mobile

1100 W. McNab Road Ft. Lauderdale, FL 1-866-***-****

Customer Care Representative

Provide customer service for existing customers. Advise customers of services available to them. Assist in billing problems, investigation and adjustments. Accept credit card and electronic check payments for services rendered. Offer and sell services and products.

4/2001-3/2003 Bellsouth

600 NW 79 Ave. Miami, FL 305-***-****

Consumer Representative

Customer service for existing customers. Advise customers of services available to them.

Carol Cutler (con’t)

Assist in billing problems, investigation and adjustments. Accept credit card and electronic check payments for services rendered. Offer and sell services and products.

1/1999-1/2001 Country Home Mortgage Tamarac, FL

Loan Officer

Process mortgage loans and shop for the best mortgage program for my customer.

4/1983-6/1999 U. S. Postal Services

2200 NW 72 Ave. Miami, FL 305-***-****

Supervisor, Customer Service/Letter Carrier

Service customer by preparing mail for delivery and delivering the mail in a timely manner.

Advanced to a management position with in two years. Meet required goals set by

operations to met customer service satisfaction. Managed offices staffed with one hundred-twenty-four or less employees.

Managed finance units which consisted of stock reserve, audits, customer complaints

and assistance, as well as, employee relations. Recorded all human relation activities, from accidents, disciplinary actions, training, scheduling, attendance, work

performance evaluations, etc. Site visits with customers regarding delivery points, new and/or changes. Setting up Commercial Mail Receiving Agents and new delivery modes.

Assigned to troubleshoot for various customer service problems on occasions. Street and Safety observations to assure proper customer service and safety procedures.

Education

1999 Gold Coast Real Estate School

Mortgage Broker

1982-83 Miami-Dade Community College Miami, FL

24 credits towards: Business and Drama

1970 Miami Northwestern Senior High School

Graduated 06/11/1970

Skills

Some Computer experience on:

Paperport / Optiview

Microsoft Office Word

Carol Cutler (con’t)

Microsoft Office Excel

Microsoft Office PowerPoint

Quick Books

Interests Past Experiences

Family Foundation and Udonis Haslem Children’s Foundation

Volunteer at the American Cancer Society

License

Resident Insurance License

0240 - Health

asta Incorporated

November 15, 2007

To Whom It May Concern

RE: Carol Cutler

I have owned and/or managed many companies during my 30-year career in business and have found that surrounding myself with strong, fearless and “can do” employees is the secret to my companies’ success.

Carol Cutler worked for me for nearly a year as our Accounts Receivable clerk and property management assistant where she proved to be not only strong and fearless, but also a quick study and loyal. Her work ethic and integrity is above reproach.

Carol is one of my former employees I would have kept as part of my team but unfortunately I live in San Francisco and she lives in Florida. The company I was consulting for and Carol was employed in Florida, by MJW & Associates, has

downsized giving a new company the opportunity to snatch up a fantastic employee.

I would welcome the opportunity to discuss Carol’s abilities with you at your convenience. I am available via e-mail at acxy4m@r.postjobfree.com or mobile number 510-***-****.

Sincerely

Barbra I. Higgins

President

3407 Brunell dr. • oakland, ca • 94602

Phone: 510-***-**** • Fax: 510-***-****

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