Felicia Whitney

***** ****** **** 661-***-****

Palmdale CA 93550 acxxz9@r.postjobfree.com

Psychologist / Psychology Assistant /Human Resources / Office Manager

A well-educated, very responsible, highly organized, and motivated psychology and human resources specialist with 20 years’ experience in HR, counseling, customer care, and office management. Proficient in dealing with people, advising clients, and helping them achieve a better life. A veteran with proven leadership ability and talent for mentoring younger staff members. A history of maintaining good relation-ships based on honesty and respect. A strong and versatile team player who works well with others.

Skills and Expertise

HR Administration

Customer Service

Labor Relations and Benefits

Office Management

Organizing and Filing

Coaching and Mentoring

Telephone Management

Negotiating

MS Office: Word, Excel, etc.

FileMaker Pro

Citrix

Norton Utilities

Professional Experience

Service Employees Intl. Union Local 99, Los Angeles CA July 2009 – December 2016

Senior Internal Organizer

Performs a wide range of duties focused on serving, empowering, and developing members and their leadership, and representing membership interests to employers and government officials.

Compile and maintain accurate and complete personnel records of all current and former union members.

Process correspondence and stay in contact with members, officers, and union representatives.

Manage the postal mail, e-mail, and messages and reply to inquiries promptly and professionally.

Perform process improvement, succession planning, and performance management as required.

Build teamwork, morale, and consensus among the staff and motivate a fully involved workforce.

Manage labor relations activities and negotiations, appeals, responses, planning, and hearings.

Direct contract campaigns and support activities to promote interests of the union and its members.

Serve as lead contract negotiator for multiple units and ensure that member rights are protected.

Advise and assist members in obtaining all of their proper benefits and services.

Los Angeles County Office of Education, Downey CA September 1997 – July 2009

Senior School Clerk

Served as site computer technical representative for attendance register, reports, and records.

Maintained monthly attendance register (ADA reports); processed paperwork for teachers and staff.

Utilized Microsoft Word, Excel, and PowerPoint; updated information in centralized database.

Processed confidential student files; entered incoming student data and removed exiting students.

Completed the release process for students leaving the juvenile delinquent program.

Acted as liaison among the site, probation staff, and Principal Administrative Unit (PAU).

Worked independently in accordance with LACOE guidelines; assisted the department PAU.

Took on additional responsibilities and scheduled Individualized Educational Planning meetings.

Education and Training

Master of Science in Psychology

(Emphasis on Counseling)

Grand Canyon University – Enrolled, graduation expected in 2018

Master of Science in Industrial Occupational Psychology

Grand Canyon University, Phoenix AZ – Graduated 2014

Bachelor of Arts in Information Technology

American InterContinental University, Schaumburg IL – Graduated 2005

Concentration in Network Administration – Graduated Cum Laude

Associate of Arts in Business Administration

American InterContinental University, Schaumburg IL – Graduated 2004

Graduated with Honors

Certificate in “The Nuts and Bolts of Mediation Training”

Loyola Law School Center for Conflict Resolution, Los Angeles CA – 2016

Served four years in the United States Navy, discharged as Mess Management Specialist Third Class – Rank E-4.

Activities

Member, Eta Phi Beta Sorority, Inc., a professional service organization

Former Volunteer Financial Administrator for Love & Grace Christian Fellowship Church Maintained the financial records of the church and its operations; administer the church’s charitable functions; liaise with its various committees and confer with the church’s attorney on legal issues.

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