Cell 647-***-**** acxxys@r.postjobfree.com

Cecilia J. Sokolowski

Competencies:

Seasoned hospitality and customer service professional with over 18 years of experience

Able to handle multiple priorities with ease and confidence

Strong management and supervisory experience

Quick to take action, adaptable, flexible and resourceful

Highly motivated team player

Extremely well organized with a strong eye for detail

Focused on business policies and procedures

Education:

Health and Safety Certification, Levels 1 & 2 2014

Serve Safe – Food Handlers Certificate 2013

First Aid and CPR Certified 2012

University of Toronto, Bachelor of Arts Degree 2002

Toronto School of Bartending and Smart Serve Certified 1999 Specific Skills:

Proficient linguist fluent in four languages (English, French, Italian and Polish)

Highly skilled with software applications including Microsoft Office, Outlook, Excel and PowerPoint

Very strong customer service and time management skills Work Experience

Manager Nov 2012 – Present

Buffalo Wild Wings Bar and Grill

Manage a team of 45 employees on a rotating basis

Develop training schedules and mentor new employees

Responsible for marketing and promotional materials including; new menu items, presentation layout and customer incentives

Monitor, prepare and oversee all work schedules, vacation leaves and special events

Handle cash, deposits, and credit card payments

Verify employee timecards, ensuring that hours are accurate

Maintain all inventory levels for kitchen and restaurant area

Handle employee annual reviews, terminations and new hiring requirements

Prepare reports such as daily sales, labour, and absenteeism Restaurant Manager Dec 2007 to Nov 2012

Mr. Greenjeans Restaurant and Lounge

Oversee front office activities and ensure unsurpassed customer service

Arrange all floor seating and employee service sections

Responsible for opening and closing requirements

Assist employees with customer concerns or complaints

Organize all event contracts and billing requirements

Follow up on delinquent accounts and ensure that payments are received

Prepare rotating shift schedule ensuring adequate coverage at all times Box Office Manager Mar 2007 to Dec 2007

Medieval Times

Coordinate all Box Office and Theatre requirements

Prepare reports for management on daily sales, group discounts, and profit and loss

Follow up on all customer concerns and ensure quick resolution

Prepare promotional and advertisement material for distribution

Organize large group events, contract requirements, payment and special requests such as wheelchair access and dietary restrictions

Prepare group photo areas for performer meet and greet opportunities Assistant Manager Nov 2005 to Mar 2007

Stage West Hotel and Theatre

Managed 50 employees in large theatre environment

Acted as hotel concierge and assisted with managerial duties and check in’s

Point of contact for walk-in guests and pre-booked arrivals

Represented the organization and demonstrated strong leadership

Maintained subscriptions and large group bookings

Prepared all theatre logistics such as payroll and billing reports and maintained employee records

Assisted with all special events and company functions, ensuring employee engagement

Evaluated employees and structured training for developmental areas as needed

Maintained daily sales database and customer contact information

Prepared all presentations for senior management as needed Supervisor Apr 2004 to Nov 2005

Clublink Corporation – King’s Riding Golf Club

Provided exceptional service for large company events including wedding, golf tournaments, and corporate meetings

Set up and organized all décor and event coordination due to customer specifications

Liaised with vendors and contractors to ensure competitive pricing and to bring in new inventory

Supervised a team of 40 employees and coordinated all work and shift schedules

Organized all site and venue inspections prior to final booking

Prepared all pre-booking materials including customized menus, vendors, extra fees, payment timelines and contract requirements

Maintain all memberships and corporate account information

Oversee all food and beverage stations for the entire golf club Banquet Supervisor Aug 1997 to Jun 2005

Victoria College at the University of Toronto

Proactively managed large functions of 400+ people quickly anticipating customer needs

Coordinated all event coordination requirements including contract management, color scheme, menu selection and décor

Consistently managed tight timelines and conflicting demands with ease and confidence

Able to delegate responsibilities and motivate fellow team members

Sourced out and selected key vendors keeping a close eye on cost effectiveness

Coached and mentored a team of 75 employees

Volunteer Experience

Fund campaign liaison for the Heart and Stroke Foundation, Canadian Cancer Society, and the Princess Margaret Hospital Foundation (Research for Breast Cancer)

Event Management for Roger’s Cup – Basketball Canada

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