Engineer Customer Service

Justin Long

**********@****.*** -- 585-***-**** – 5762F Hedge Row Cir, Rochester, NY 14425

SUMMARY

My ability to quickly pick up on new technology, experience with Diagnostic Imaging Equipment, and current coursework in Electronic Engineering Technology would make me a valuable asset to your team. I speak several languages, including Software Engineering, Electronic Engineering, English, and Customer Satisfaction; this adeptness enables me to effectively communicate between diverse departments to clearly satisfy customer needs.

SKILLS AND QUALIFICATIONS

•Utilize Oscilloscopes, KV Meters, Digital Multi Meters, Tutty, Utility Suit, Dosimeters, Phantoms, and other test equipment.

•6 years of experience servicing multiple modalities of Diagnostic Imaging equipment and other hospital equipment.

•Intricate understanding of hospital, clinical, and manufacturing environments.

•Proven time and stress management skills.

•Always meet or beat every deadline while managing multiple projects.

•Excellent written and verbal communication skills.

•Extensive managerial experience and superb customer service skills.

EDUCATION

ECPI University, Virginia Beach, VA

B.S.EET 2016

ECPI University, Virginia Beach, VA

A.S. EET 2012

WORK EXPERIENCE

Ultrasound Service Engineer Carestream, Rochester, NY (July 2016 to Present)

•Service Engineer for the Carestream Touch Prime Ultrasound

•Manage Field Escalations on a National level through to Development and provided resolution back to the field

•Monitor and Track problem tickets, recalls, parts usage, part failure, change requests, enhancements, and software updates

•Work with a cross-functional team to expedite repair issues, part improvements, release software patches, and enhancement requests

Field Engineer Carestream, Virginia (July 2014 to July 2016)

•I was the Primary Field Engineer for multiple Accounts in the Virginia area repairing Diagnostic Imaging equipment

•Inspected, maintained, adjusted, calibrated, and repaired a variety of Diagnostic Imaging equipment, X-ray rooms, Portable X-ray units, and CR units

•Used CRM to document routine safety checks and schedule maintenance to ensure that all equipment is in good working order

•Disassembled equipment to locate causes of malfunctions and identified recurring issues to help reduce service calls and cost

•Resolved complex escalations using established escalation procedures to satisfactorily resolve service issues

•Trained end-users to safely and efficiently operate equipment using Manufacturers' Literature

Imaging Service Engineer I Aramark Richmond, Virginia (November 2012 to July 2014)

•I was the Primary Field Engineer for Multiple Hospitals and Clinics in the Richmond Area to include Catheter Labs, Digital X Ray Rooms, Fluoroscopy Rooms, Mammography, C-arms, Ultrasound GE Logiq e8, and e9

•Inspected, maintained, adjusted, calibrated, and repaired Diagnostic Imaging equipment

•Used IDesk 3.0 to perform routine safety checks and schedule maintenance to ensure that all equipment is in good working order

•Disassembled equipment to locate causes of malfunctions or inaccuracies; repaired or replaced defective parts; reassembled equipment and adjust precision components

•Notified manufacturers or distributors of uncorrectable equipment malfunctions to arrange for repair

•Kept extensive records of equipment checks, both for maintenance and repair

•Maintained inventories and records of supplies and parts

•Maintained a safe and clean working environment by complying with procedures, rules and regulations

Biomedical Equipment Technician (overseas) Comprehensive Health Services, Iraq (October 2011 to September 2012)

•Inspected, maintained, adjusted, calibrated, and repaired a wide variety of electronic, electromechanical, and hydraulic equipment, to include patient monitors, defibrillators, medical imaging equipment (CT scanners, and ultrasound equipment Philips CX-50, SonoSite), electric wheelchairs, as well as other sophisticated dental equipment.

•Performed routine scheduled maintenance to ensure that all equipment is in good working order.

•Performed safety checks on equipment; trained practitioners to safely operate equipment.

•Disassembled equipment to locate causes of malfunctions or inaccuracies. Repaired or replaced defective parts. Reassembled equipment and adjusted precision components.

•Notified manufacturers or distributors of uncorrectable equipment malfunctions to arrange for repair.

•Kept extensive records of equipment checks, both for maintenance and repair.

•Maintained inventories and records supplies and parts.

VOLUNTEER EXPERIENCE

Boys and Girls Club of Virginia Beach, Rosemont (September 2015 – March 2016)

Mentor - 10+ hours a month

• Various duties depending on needs from maintaining PC’s, assisting children with homework and general studies, to kitchen clean up and stocking.

PROFESSIONAL TRAINING

Carestream- Evolution 2014

Carestream- Revolution 2014

Carestream- CR 850, 950, Classic Elite, 975/Max 2014

RSTI- Definium Family 2014

RSTI- Introduction to Radiology 2013

Remedpar- OEC 9800 2013

Remedpar- GE Advantix 2013

OEM Training Philips CT 3819: Brilliance Air Family 2012

AWARDS AND CERTIFICATES

ARMY GOOD CONDUCT MEDAL, 2008

ARMY COMMENDATION MEDAL, 2007

IRAQ CAMPAIGN MEDAL, 2007

GLOBAL WAR ON TERRORISM MEDAL, 2007

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