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Customer Service Representative

Location:
Philadelphia, PA
Salary:
40000
Posted:
December 18, 2016

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Resume:

Gary Jones

*** *. ****** ******

Philadelphia Pa 19123

646-***-****

acxxvy@r.postjobfree.com

Objective

To be employed at a hospital or health facility in an administrative capacity with a focus toward advancing into management

Education

9/16 – Present Lincoln University MBA in Human Services expected graduated date 12/17

B.A. DEGREE LIBERAL ARTS JANURARY 2016 THE COLLEGE OF NEW ROCHELLE

Major: Psychology

Related coursework: Intro to Psychology, Theories and Personalities, Child Abuse and Neglect, Promoting Self-esteem in Children, Child Psychology, Counseling the Problem Adolescent. Seasons of Life, Developmental Psychology.

SKILLS

ACCOUNT RECEIVABLES, MEDICAL TERMINOLOGY, MICROSOFT WORD, EKG TECHNICIAN, ICD9-CPT CODING

Experience

CUSTOMER SERVICE REPRESENTATIVE: DELIA’S NEW YORK, NY 10/99 – 9/2004

Responsible for processing catalog orders via telephone, processing mail orders and handling of disputes and chargebacks

COLLECTOR: PLAZA ASSOCIATES: NEW YORK, NY 10/99- 6/2001

STORE MANAGER: YOUR VIDEO STORE: NORFOLK, VA 2/93- 11/98

Responsible for contacting customers via phone and correspondence for making payment arrangements on delinquent accounts. Keeping track of payments and follow ups with customer regarding bankruptcies and credit consolidations. Responsible for submitting accounts to legal department for further collection action.

SENIOR BILLING COORDINATOR: VISTING NURSE SERVICES OF NEW YORK: BRONX, NY 6/86-10/92

Reviewed and adjusted Medicare billing reports, insurance verifications for third party billing. Prepared nurse’s transportation schedules and patient referrals, both manually and by computer. Trained staff on billing procedures and followed up on claim determinations. Responsible for implementing workflows for the billing department.

CARDIOCARE DIVISION OF MEDTRONIC: FOREST HILL, NY 7/84-5/86

Account Receivable/ Collections:

Responsible for scheduling payments from insurance carriers and patients, third party reimbursement, Follow up with patients to update their insurance information, reviewed open claims and monthly aged trial balances, processing write offs, rebilling open items on standard HICFA 1500 forms

BLUE CROSS AND BLUE SHIELD OF GREATER NEW YORK: NEW YORK, NY

10/79-5/84

Medical Claims Examiner: Examined Major Medical insurance claims and issued refunds and other reimbursements pertaining to subscriber’s eligibility. Group Underwriter: Applied rates to insurance packages sold, Coded forms for data entry, investigated complaints from doctors and patients for non-payments and issued claim determinations.



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