GAYSHA J KELLEY

NOTARY PUBLIC

****A HOLLENDEN DRIVE RALEIGH NC 919-***-**** acxxvp@r.postjobfree.com

Administrative Assistant●Legal Assistant

PROFILE

HIPPA Compliance● Needles Knowledge● Word Processing● Insurance Claim Set Up● Document Preparation● Office Support● Customer Support● Multiline Phone Switchboard● Scheduling

HIGHLIGHTS

Highly qualified professional with experience in customer service, legal technology and administration

•Consistently portrays a professional image in the workplace

•High-energy, client-focused, task and goal oriented, and a team player

•Proven capable and reliable in handling multiple tasks while maintaining a professional and courteous disposition

EMPLOYMENT EXPERIENCE

DEPARTMENT OF TREASURY-TEMPORARY SOLUTIONS RALEIGH NC

Administrative Support Specialist 05/2016-09/2016

Provided the first line of telephone contact between the Retirement Systems Division and its membership, seeking information on retirement matters

Performed within a call-center environment to answer calls from members requesting advice/or information and other retirement benefit related questions

Translated and effectively communicated customer needs, inquiries, and issues into a complex desktop computer call-tracking application

MARCARI RUSSOTTO SPENCER AND BALABAN PC RALEIGH NC

Assistant Paralegal 11/2015-03/2016

Requested, followed up, and obtain medical records and bills for accident related treatment and prior medical treatment

Verified and confirm account balances with medical providers related to accident treatment and document in Needles

Set up claims with insurance carriers for liability and Med Pay claims

TATUM AND ATKINSON PLLC RALEIGH NC

Assistant Paralegal 04/2015-08/2015

Indexed settlement checks and liens

Set up claims with insurance carriers for liability and Med Pay claims

Carried out various clerical duties including answering phones, distributing mail and filing

GREENE RESOURCES RALEIGH NC

Data Collection Specialist 02/2015-04/2015

Communicate to participants the importance of the survey and why their participation is valuable

Send and confirm receipt of authorization forms to provider before collecting data

Extract and enter relevant medical and financial information into a database

2

A XEROX COMPANY Blue Cross Blue Shield of Florida Campaign RALEIGH NC

Customer Care Assistant 07/2014-02/2015

Provided information to customers concerning their health insurance coverage

Counseled customers, clarifying their needs and recommending appropriate actions, thus enhancing customer loyalty, company reputation, and overall increase in annual sales

Answered and followed up on inquiries involving benefits and claims

A XEROX COMPANY Sempra Campaign CARY NC

Customer Care Assistant 10/2013-11/2013

Provided information to customers concerning their health insurance coverage

Counseled customers, clarifying their needs and recommending appropriate actions, thus enhancing customer loyalty, company reputation, and overall increase in annual sales

Contributed generously to team’s success in meeting company objectives

HARDISON AND COCHRAN PLLC RALEIGH NC

Medical Administrative Coordinator● PI Assistant Case Manager● Intake Specialist 08/2006-06/2011

Requested, followed up, and obtain medical records and bills for accident related treatment and prior medical treatment

Input information into Needles such as requests and receipt of medical records, third-party requests, account balances verification from providers, etc.

Set up claims with insurance carriers for liability

COMPUTER SKILLS

Needles● Microsoft Outlook● Word● Excel● Windows● Westlaw● Lexis Nexus● Office● Adobe

EDUCATION

BA (3 YEARS) ENGLISH North Carolina Central University DURHAM NC

GENERAL STUDIES Whiteville High School WHITEVILLE NC

CERTIFICATION

NOTARY STATE OF NORTH CAROLINA RALEIGH NC 5/2018

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