Perry Moore

707-***-**** acxxun@r.postjobfree.com

Summary:

Document conversions from FrameMaker to Word, Word to Framemaker.

** ***** ** ********** ** all aspects of writing, editing, formatting technical and non-technical documentation, schematics.

GMP, cGMP, Agile, assessment, SME interviewer.

Online Help files, training material for instructors, training guides, graphics, SDLC, ISO, use cases to validate functionality from software build documents.

Policy & Procedure material, SOP, Single Source documents, Web HTML.

Templates, project management, software & hardware user manuals.

Specification & system docs, Information Mapping method, researcher.

Create label documentation, grant research\writing, RFP.

Create websites and edit internal Wiki sites.

Marketing and sales material, Visio presentations and artwork.

Software Skills:

ServiceNow, Egnyte, ChangeGear, SharePoint 2010, Word 2013, PowerPoint 2010, Outlook, Win. 7, 10, HTML, MS Office 2013, Excel, Illustrator CS, Frame Maker 7.1, InDesign, Photoshop, Acrobat 8, GoLive 6.0, Visio, Corel 12.0, Snag it 8.0, Robohelp X5, MS Office, Solid Works.

Education:

B.A. in Environmental Science & Technical Communication, Sonoma State University.

Experience:

American AgCredit, Santa Rosa, CA. Aug. 2015 – Nov. 2016

Technical Writer

Assigned to VP of I.T for a variety of special projects including creating/updating new corporate I.T. policies and procedures, training material for new software, research papers, eRoom documentation library, validate and wrote user and test cases for ServiceNow. Create Business Requirement Document.

Product Development to define the documentation requirements for a product. Monitored ServiceNow to track database to identify documentation problems.

Work on documentation deliverables, including installation guides, quick start guides, and user manuals for software integration. Interview SME’s for documentation needs. Knowledge base articles.

Trevi Systems, Inc., Petaluma, CA. Aug. - Nov. 2014

Technical Writer

Create system manuals for forward osmosis desalination pilot plants in Kuwait and United Arab Emirates. Interview SME's and other engineers to gather data and material, create procedures and tasks, marketing material, schematics, graphics, and research papers published in industry magazines.

Learn desalination techniques and processes.

April, 2013 – April, 2014

Volunteer at various organizations teaching English as a second language and grant writing for non-profits. I have worked for Cornerstone Law in San Francisco, CA., researching and writing O-1 visa advisory letters for clients and Nabisco sales. These were a part-time, intermittent jobs.

North American Mortgage, Santa Rosa, CA. Feb. 2012 – Dec. 2012

Technical Writer

Created loan training manuals providing inspectors with standards for reviewing real estate loans.

Lead a documentation team of writers that provided training and editing of in-house software applications.

Create many policy and procedures regarding loan type products.

Interviewed SME's to obtain data to create documents.

Document conversions using FrameMaker 7.0 to Word or vice versa.

Treasury Wine Estates, Napa, CA. Aug. 2011- Dec. 2011

Technical Writer

Created planograms + SOP and training documentation for labeling machines and automated bottling equipment.

Interviewed SME’s, created graphics, and learned labeling regulations for domestic and exports.

Verified existing documentation with more recent SOPs for updating.

Validate functional uses and write test results in reports.

Created label documentation (user guides, specs, images, procedures).

Learned regulations for labeling as required for shipping to domestic and foreign countries (such as, font size, location of data, required and optional data, barcode placement, label size)

U.S. Census, Federal Government, Santa Rosa, CA. Mar.2010 - Sept. 2010

Technical Writer

Supervised and managed a crew of 20 adults.

Edited and improved existing documentation for training purposes, style and consistency.

Johnson Control, Santa Rosa, CA. July, 2008 – Feb. 2009

Technical Writer

Created procedures for the maintenance and operation of critical equipment located at Agilent.

Created documentation resource centers, inventory of critical equipment and edited material.

Created documentation layout, style guide, and interviewed SME’s.

Installed new software and created use cases to validate machine functions.

Cyan Optics, Petaluma, CA. Jan. 2008 – June 2008

Technical Writer

Helped develop new validation tests or procedures for newly created software for functionality.

Created company style guide, HTML templates, and user documentation for highly technical fiber optic hardware. Agile\SDLC\ISO documentation. Quickly learned the system and interviewed SME’s within tight deadline.

Maintained existing Wiki site for project and worked with the web content developer.

RS Technical Services, Inc., Petaluma, CA. Mar. 2007 – Jan. 2008

Technical Writer

Reviewed & edited existing documentation (manuals) for consistency, style and quality.

Created new manual format & style, designed product ads, interviewed SME’s.

Genentech, Vacaville, CA. July 2006 – Dec. 2006

Instructional Designer

Tracked and version controlled training materials, edited existing training material to improve educational effectiveness, interviewed SME’s, knowledge assessment exams.

Knowledge of GMP, cGMP, enter validation results into formatted documents regarding software functionality.

PC Guardian, San Rafael, CA. Jan. 2005 – May 2005

Technical Writer

Created software manuals, instructional presentations, and marketing materials for new product development. Learned new technology encryption methods, evaluated software, test builds, interviewed SMEs to obtain information for manuals.

Created training demos using Captivate.

Symmetricom, Santa Rosa, CA. Sept. 2000 – April 2004

Technical Writer

Designed standard documentation format and created the first style guide for the Timing, Test and Measurement Division.

Wrote, designed, developed, and maintained hardware and software technical documentation for numerous products.

Created online Help files, user manuals and white papers, programming guides, test and validation procedures, product specifications, preparation guides and hardware installation procedures.

Created templates, graphics, on-line documentation.

References

Chase Hafner, Vice President of I.T.; Mike Cote, Senior Engineer. 1-800-***-****, American AgCredit

Serguei Charamko, Sr. Engineer, Trevi Systems, 707-***-****

Taj Sharma, Johnson Controls, acxxun@r.postjobfree.com

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