Sales Customer Service

JEDEDIAH (J.D.) WEBSTER...CHANGE MAKER FOR GROWTH AND PROFITABILITY

**** *. ******* **. **** Girardeau, MO 63701 (C) 573-***-**** ***************@*****.*** Driven and client-centered Operations Executive with proven Revenue Growth and System Implementation through strong Recruitment, Training and Development. Strong analytical skills forming collaborative solutions with diverse groups to drive core objectives and achieve exceptional results. Motivational leader adept at cultivating world-class teams that maximize customer penetration and exceed desired expectations. Demonstrated success in..

Bottom Line Improvement: Ability to drive the bottom line through innovative ideas and enactment of systems and processes. Over 4% average growth to profitability in all positions.

Driving Sales Excellence: New marketing and sales strategies which have increased sales in various industries in excess of 12% on average.

Recruiting, Training & Development: State-of-the-art methods utilized to bring in top talent and train appropriately to keep them – tracked and trended approach with reduction in turnover by over 35% on average in various industries and locations. Leadership That Drives Results

Strategic Planning

Organizational Leadership

Profitability Improvement

People Development

Performance Optimization

Business Development

Budgeting and Finance

Crisis Management

Multi-Site Operations

Building Superior Teams That Create Success

HEALTHCARE SERVICES GROUP, Bensalem, PA 2015 – 2016 Since 1976, Healthcare Services Group has delivered exceptional housekeeping/laundry and dining/nutrition services to an ever-changing healthcare industry and has grown into a $1.5 billion company that continues to expand. DIVISIONAL VICE PRESIDENT

Externally recruited for specific skill set in training, recruitment, development and implementation of systems to streamline processes and increase margins. Responsible for over 830 nursing home units, 8000 hourly and over 1200 salaried coworkers throughout 13 states. Managed revenue in excess of

$412 million annually and full oversight of all P & L reporting as well as budget and forecasting.

Developed a two year Strategic Plan to both organize and set in motion company objectives which lead to a reduction in overhead by over 18%

Through new sales techniques increased overall managed units by 120 facilities (or $72 million in annual sales) in 9 months

With new systems and tracking reduced annual turnover over 28% and built a “bench” of talent that allowed double digit growth

Wrote Laundry Operations Manual and developed Laundry Initiative which saved the company over $25 million annually

JEDEDIAH (J.D.) WEBSTER...CHANGE MAKER FOR GROWTH AND PROFITABILITY (pg. 2) CRACKER BARREL OLD COUNTRY STORE, Lebanon, TN 2014 – 2015 Cracker Barrel Old Country Store, Inc., established in 1969 in Lebanon, Tenn., provides a friendly home-away-from- home in its old country stores and restaurants.

MANAGER

Responsible for recruiting, hiring and training for all hourly and salaried coworkers. Authority for budgeting, community marketing and events as well for growing profitable business.

Increased efficiencies which reduced labor 3.2% and improved profitability by 4.1%

Decreased food costs over 4% through targeted training of hourly and management personnel

Increased sales over $5,000/month by speeding up service and focusing on customer service

Developed new process to improve Thanksgiving meal production and delivery (the busiest day of the year for Cracker Barrel) which improved performance and increased daily sales by 9% NPC, INTERNATIONAL, Overland Park, KS 2015 – 2016

NPC currently operates more than 1,240 Pizza Hut units in 27 states and more than 184 Wendy’s units in 5 states which makes them the largest Pizza Hut franchisee in the world and are continually to rapidly expand. DISTRICT MANAGER

Specifically recruited to develop and implement new systems and processes for ordering, production and delivery of products. Was the conduit between the corporate office and field teams to drive much needed change and enhance the customer and coworker experience.

Increased sales over 18% in three months utilizing effective marketing techniques and setting up new school lunch programs in multiple cities

Decreased labor costs through improved training and metric tracking which reduced labor costs over 11% throughout all properties in my area.

Improved the bottom line by increasing sales and reducing costs which equated to over 9% increase or $420,000 annually.

SODEXO, INC., Gaithersburg, MD 2002 – 2014

Sodexo touches the lives of 75 million consumers in 80 countries every day. In North America alone, we serve more than 15 million consumers at 9,000 client sites generating over $26 billion in annual revenue. CORPORATE EXECUTIVE DIRECTOR

Worked my way up from an Executive Chef through all levels of management to become a Corporate Executive Director through hard work, dedication and my ability to adapt to an ever changing environment. Negotiated new and existing contracts with many large and small vendors to ensure the best product for the best price.

Increased top line sales throughout my territory 11% year over year by designing and following through with strategic plan

Decreased costs by 16.4% year over year through innovative training and accountability at all levels of the organization

Increased patient satisfaction from underperforming percentile to the high 85th percentile in a national hospital chain by recognizing and rewarding top talent JEDEDIAH (J.D.) WEBSTER...CHANGE MAKER FOR GROWTH AND PROFITABILITY (pg. 3) Education and Professional Certification

Bachelor of Arts Degree in Business Management w/ a Minor in Economics 2002 – 2004 Pittsburg State University, Pittsburg, Kansas

G.P.A. 2.85

Certified Dietary Manager 2011 - 2012

University of Florida, Gainesville, Florida

G.P.A. – Passed

Certified Food Management Professional 2011 - 2012 University of Florida, Gainesville, Florida

G.P.A. – Passed

ServSafe 2002 – Present

Food, Alcohol as well as Instructor and Proctor

CHESP 2011 - Present

Certified Healthcare Environmental Services Professional OSHA 2011 - Present

Occupational Health & Safety Administration (10 & 40 hr.) Core Strengths

Microsoft Office

Communication

Adaptability

Learning Agility

Stress Tolerance

Critical Thinking

Goal Oriented

Positive Attitude

Proven Leader

Self-Motivated

Prioritizing Tasks

Creating Ideas

Coaching People

Financial Mgmt.

Motivating

Public Speaking

Reporting Accuracy

Initiative

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