SARKISHA MAE VICENTE TANLIAO

B* Lot ** A Durian St Dona Josefa Village Almanza Las Pinas 1750

Mobile No: 091*-***-**** Email Address: acxxjq@r.postjobfree.com

WORKING EXPERIENCES

Company Name: Synchrony Financial/GE Capital Services BPO

Position Title: Spanish Bilingual Fraud Specialist

Employment Date: September 16, 2013 –Till Present

Reasons for Leaving: Wanted a new learning for another Account

-Provides assistance to victims of identity theft by collecting information from victim by phone.

-Monitor real time queues and identify high risk transactions within the business portfolio.

-Observe customer transactions to identify fraudulent activity such as account take over, lost/stolen, non-receipt, unknown charges, identity theft and similar other risks.

-Identify fraudulent transactions and or card applications and cancel them from further processing.

-Resolve queued transactions within the service level agreements to reduce potential revenue losses.

-Interact with clients or customers to validate information and to confirm or cancel authorizations.

-Resolve customer issues within the scope of existing service level agreements.

-Monitor constantly customer and transaction records to identify unauthorized transactions and fraudulent accounts.

-Maintain fraud analysis models to improve efficiency and effectiveness of company systems.

-Ensure confidentiality of all information collected during investigation.

-Determine existing fraud trends by analyzing accounts and transaction patterns.

Company Name: First Advantage Philippines BPO

Position Title: Spanish Bilingual Employment Specialist

Employment Date: June 15, 2012 – September 15, 2013 (15 Months)

Reasons for Leaving: Account Closure. No Accounts to be profiled for the same Skillset (Spanish).

-I conduct screening for WOTC. The Work Opportunity Tax Credit (WOTC) is a Federal tax credit incentive that Congress provides to employers for hiring individuals from certain target groups who have consistently faced significant barriers to employment.

-The main objective of this program is to enable the targeted employees to gradually move from economic dependency into self-sufficiency as they earn a steady income and become contributing taxpayers, while participating employers are compensated by being able to reduce their federal income tax liability.

Company Name: Johnson Controls Inc.

Position Title: Spanish Bilingual Tech Support (Customer Service Representative)

Employment Date: September 01, 2011 – June 15, 2012 (9 Months)

Reasons for Leaving: Wasn’t able to utilize the Spanish Skills. Only 2 Calls/Day for Spanish.

-Provides assistance to Clients, Managers and Technicians with regards to Facility Management.

-Works under a facilities manager to maintain office equipment, physical space and telecommunications systems for a single building.

-Handles building-equipment emergencies on an ongoing basis and serve as a liaison between company employees and outside contractors called in to fix problems.

-Schedules preventative maintenance, respond to urgent maintenance calls and participate in the creation of emergency preparedness plans.

Company Name: Cole Asia Business Center Inc.

Position Title: Spanish Bilingual Financial Counselor

Employment Date: June 2011 – August 2011 (2 Months)

Reasons for Leaving: First Job in Manila. Unstable cost of living and the Basic Pay being received is not enough for the expenses. Not being paid Language Premium.

-Works first and foremost with the customers of a financial firm and try to sell debt-relief services to the client and helping the public reduce debt by analyzing individual fiscal problems.

-Dedicated to helping people reduce debt and manage shaky finances. While working with a client, I review the debt and the savings a client has and make proposals on how to create assets and decrease debt. In addition to working with families to pay down overwhelming debt, I also teach people how to manage their money effectively and responsibly in order to avoid future financial problems.

-Once the client is done with the Educational course, I provide the client with a bankruptcy certification which will be used in court.

Company Name: Cybercity Teleservices Ltd. BPO

Position Title: Spanish Bilingual Customer Care Support

Employment Date: October 2006 – May 2011 (5 Years)

Reasons for Leaving: Career Growth. Stagnant as CSR. No Internal Openings to apply for Promotion.

-Provides good quality Customer Service by responding promptly to customer inquiries, handle and resolve customer complaints, performs customer verification's and process orders, forms, applications and requests.

Company Name: Unicab Industries Inc.

Position Title: Purchaser / Clerk

Employment Period: February 2003 – February 2004

Reasons for Leaving: High Risk Pregnancy.

-Responsible for ordering inventory, supplies, equipment and services for all departments and divisions, for securing the best price for all purchases without jeopardizing quality, follow the proper chain of command and all specialty purchases must be approved by the purchasing manager and responsible for confirming all orders and their subsequent delivery. This includes reconciling the shipments, manifests, short- and back-stocked orders and damaged items.

Company Name: Aizilym Enterprises

Position Title: Management Trainee

Employment Period: May 2002 – January 2003

Reasons for Leaving: Was transferred to one department to another in a short span of time. No specific role to handle. No proper turn over takeover of task to do.

-Participate in training experiences, learn new skills, and to demonstrate increasing proficiency and expertise with managerial responsibilities.

-Learn supervisory and technical skills that are in alignment with the company's philosophies and operational strategies.

Company Name: GSIS Government

Position Title: Filling Clerk

Employment Period: May 2001 – June 2001

Reasons for Leaving: On the Job Training for College

-File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.

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PERSONAL DATA

Age : 34 years old

Birth Date : December 29, 1981

Birth Place : Olutanga Subanipa, Zamboanga Sibugay

Language/Dialect Spoken : English, Tagalog, Spanish, Visayan and Chavacano

EDUCATIONAL ATTAINMENT

College : BS Management Information System

Ateneo de Zamboanga University 1998 – 2002

La Purisima St., Zamboanga City

High School : St. Joseph School

Gov. Camins Ave. 1994 – 1998

Elementary : Immaculate Conception Elementary School

La Purisima St. 1988 – 1994

ACHIEVEMENTS

2nd Honor Student Aveg. 86.17% 1st Semester 2nd Qtr. 2001 – 2002

SEMINARS TAKEN

Practicum / On the Job Training

GSIS (Zamboanga Branch) May 2001 – June 2001

Psychology of Peace: Generation Y's New Way of Perceiving Peace September 27, 2001

Seminar – Workshop for Future Managers on Strategic Planning September 29, 2001

A Forum on Solid Waste Management and Philippine Clean Air Act October 13, 2001

Creative Selling (Guthrie Jensen-Consultants to Management) February 16 – 19, 2004

Global Call Center Education Program (CCTI) October 07, 2006

Spanish Course of CCIS December 10, 2006

Sales Boost Workshop Training January 10, 2007

CHARACTER REFERENCES

Mr. Nixon T. Go

General Manager

Unicab Industries Inc. / BG Investment and Development Corporation / Garden Orchid Hotel

5th Floor. BGIDC Bldg.

Gov. Lim Ave., Zamboanga City

Delvin Paul G Marcojos

Supervisor

Johnson Controls Inc.

40th Floor GT Tower Int'l.

Ayala Ave. Corner HV Dela Costa St Makati City 1600

Jose Sia

Team leader

First Advantage Philippines

7th Floor Kingston Tower

Madrigal Business Park, Alabang Muntinlupa

Adirma Aslim

Quality Specialist

GE Capital Retail Bank / Synchrony Financial

4F Genpact Building, Dotcom Drive, Northgate Cyberzone,

Alabang,Muntinlupa

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