Customer Service Sales
Resume:
Jeanine Reed
**** ********** **** **** ****, MD *0745
OBJECTIVE:
Seeking for a role as an inside/outside sales person in a company that can utilize my knowledge and experience
SKILLS:
Excellent communication skills and networking power with good interpersonal skills.
Strong negotiation power.
Enthusiastic, self-motivated, active with strong internet and PC skills.
Great ability to develop and generate business.
Excellent written and verbal communication skills.
EXPERIENCE:
Customer Service/Sales Director:
Alexandria Business Group, Alexandria, VA January 2013 - Present
•Properly manage and maintain office staff
•Responsible for overseeing the sales and customer service process.
•Manage, monitor, and evaluate the performance of staff, both in office and remotely.
•Monitor the hiring, training, and scheduling of all staff.
•Train and mentor subordinates.
•Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through personal actions and development of the staff.
•Responsible for managing disciplinary actions involving all employees.
•Provide effective decision making regarding customer service and sales issues.
•Plan and promote special events for the staff on a daily, weekly and quarterly basis.
•Responsible for attending corporate and franchise marketing events.
•Responsible for daily, weekly and monthly reports for the team and individually.
General Manager/Membership Sales:
Gold’s Gym, Washington, DC September 2013 – October 2012
•Properly manage and maintain gym operational budget.
•Responsible for overseeing the sales process and system.
•Manage, monitor, and evaluate the performance of all gym-related managers.
•Monitor the hiring, training, and scheduling of all gym level staff.
•Train and mentor subordinates.
•Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through personal actions and development of the staff.
•Responsible for managing disciplinary actions involving all gym level employees.
•Provide effective decision making regarding customer service issues
•Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.
•Responsible for ensuring that the facility is clean and operationally sound.
•Handled daily banking and deposits.
Account Executive:
Direct Connect, Chantilly, VA January 2012 – October 2010
•Responsible for building successful business by communicating and networking with clients.
•Maintaining accurate records of client accounts and activities.
•Responsible for the development of business opportunities and expansion of the product at the distribution level.
•Establishing/maintain good rapport with company decision makers through consistent communication.
Sales Account Manager:
Denim Exchange, Norfolk, VA January 2009 – October 2003
•Direct contact with distributor as liaison for new products via telephone or in person.
•Collaborate on/develop marketing plans.
•Responsible for daily, weekly, and monthly advertising and promotional activities.
•Conducted seminars and presentations to promote product sales.
•Delegated team responsibilities to achieve optimal performance and achieve success.
•Responsible for product presentation, availability, sampling, pricing, and sales support.
•Managed incoming revenue on personal accounts.
•Responsible for daily and weekly banking.
•Planned and organized promotional events.
•Inside/outside sales and collections of high value customers.
•Maintained high level rapport with staff, clients, and vendors.
•Established/maintained good customer relations with existing clients.
•Established good rapport and relations with new clientele.
General Manager and Promotions Director:
Tex Mex, Inc., Norfolk, VA July 2003 – January 2000
• Developed close customer relations through strong communications skills.
• Liaison between owner/employees and daily vendors.
• Managed all incoming/outgoing inventories.
• Oversaw all bank transactions.
• Planned promotional events.
• Built revenue through marketing initiatives.
Collections Representative and Account Executive:
Bank of America, Charlotte, NC & Norfolk, VA January 2000 – March 1997
• Managed and collected on accounts 90 days late or more.
• Managed inbound/outbound automated call system.
• Assisted with debt consolidation and fraudulent accounts.
• Located individuals through MNET and strategic methods.
• Door to door collections on potential charge off accounts.
• Basic insurance inspections on damaged property.
Sales Account Executive:
Willis Broadcasting, Norfolk, VA September 1994 – January 1995
•Cold calling to establish lines of communication and setting appointments.
•Management of time while successfully meeting all deadlines and client needs.
•Establishing and maintaining excellent rapport with clients through quality service.
•Develop new business through creatively implementing new advertising strategies in order to generate revenue while maintaining existing business and customer accounts.
EDUCATION:
Norfolk State University
2401 Curprew Ave.
Norfolk, VA 23504
Major: Mass Communications July 1994 – September 1990
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