Calgary, AB T*A *N*

LOUIE ZHANG, PMP, MSC acxxf6@r.postjobfree.com 403-***-****

SOFTWARE DEVELOPMENT MANAGER

10+ years successfully leading technical departments through design and innovation.

Resultsdriven IT professional with progressive experience delivering endtoend solutions and supporting

multiple applications for business development. Agile approach managing team to effectively deliver releases

while under pressure. Proactively manages projects through lifecycle management with budgets up to $10M;

Broad knowledge of software and infrastructure and indepth expertise on knowledge area for quick problem

resolution.

REAS OF EXPERTISE

A

Strategic Technical Planning IT Roadmap Solutions

Life Cycle Project Management Cloud Computing

Process Improvement SaaS

IT Business Analysis Solution Architecture

Team Leadership & Development Design Patterns

PROFESSIONAL CAREER EXPERIENCE

ROYAL DUTCH SHELL

Calgary, Alberta, 20042016

GLOBA OPERATION MANAGER

Infrastructure Delivery, Upstream SOM (20142016)

Oversaw the global application landscape operating in 9 global datacenters, serving 27 countries, with

10K+ infrastructure assets. Proactively drove business growth by implementing endtoend delivery

models and improving upon staff performance. Ensured new releases in software applications were

deployed and integrity was maintained.

Created future vision architecture to expedite delivery of operation and services to business while

meeting groups cost and risk reduction objectives.

Spearheaded global data centre transformation strategy through server migration into virtual and

cloud environments; Steered IT architects for the project technical direction.

Improved upon the server security compliance rate in 180 days from 4098% across 1.5K servers,

using LEAN method.

Proactively communicated with key stakeholders to protect services and assets from Change and

Release impacts; Ensured performance, availability, and problem resolution of applications in

achieving the agreed SLAs.

Led Global Command Centre to resolve global application situations according to service tiers.

Collaborated with Global Project Teams including IT architects, Business Analysts to create, drive

and communicate the overall architecture vision, working towards project delivery.

APPLICATION PROJECT MANAGER, Downstream Functions (20092014)

LOUIE ZHANG Page 2

Proactively led the application developments within the organization. Collaborated with offshore suppliers

to deliver endtoend service solutions, while designing and supporting 25+ software applications and

monitoring performance.

Generated $1.5M+ in annual savings through the effective outsourcing of multiple applications to

offshore vendors.

Led the data remodelling and architecture consolidation during Oracle migration to Exadata

project.

Conducted evolution planning for applications and technologies and maintained application life

cycle roadmaps.

Proactively replaced legacy components with SAP connected WebSphere portal applications.

Developed strategic roadmap plans and identified migration opportunities with annual costsavings

of $390K per year.

Oversaw and developed a team of 10 developers to redesign OCA frontend solutions to double

performance after global business merger.

SOLUTION ARCHITECT, eBusiness Center of Excellence (2004 to 2009)

Served as the primary expert and consulting architect for the organization ensuring that systems were

deployed and tested properly utilizing IBMs WebSphere platform. Effectively managed IT projects valued

from $50$100M and served 100K+ customers.

Strategically managed enterprise integration projects using WebSphere, Oracle and Livelink

serving Oil Sands.

Trained, developed, and coached a team of 20 developers on coding methodology using Agile.

Designed and implemented Shells EasyPay application that assisted with AirMiles transactions

and increased overall efficiency for web applications.

Effectively communicated with key stakeholders to enhance business operations.

Implemented an automated and personalized system to increase performance in the Retail

organization with the deployment of 1.3K+ stations and 5K+ users in Canada.

DDITIONAL EXPERIENCE

A

WEBSPHERE ARCHITECT (2003 to 2004) IBM Canada, Toronto, Ontario

CHIEF ARCHITECT (20022003) Software Manufacture, Toronto, Ontario

JAVA ARCHITECT (2000 to 2001) SUN Microsystems, Beijing, China

OLUNTEER EXPERIENCE

V

LEAD CANVASSER (20132015) United Way Shell Campaign Executive Team

EDUCATION, TRAINING & CREDENTIALS

Master of Science in Computer Science

Institute of Computing Technology, Chinese Academy of Sciences

Bachelor of Science in Computer Science

Jilin University

ROFESSIONAL CERTIFICATION

P

Amazon Certified Cloud Architect, In Progress

Project Management Professional (2016)

IBM Certified WebSphere Portal Developer (2010)

SUN Certified Java Architect (2007)

SUN Certified Java Developer (2005)

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