**** ******* **.

Pineville, La. *****

504-***-****

kadie56@hotmail,com

KAREN DOTSON-THOMAS

OBJECTIVE To become a part of a company or team that offers opportunities for growth for the next 15 to 20 years.

SKILLS & ABILITIES 33 years of excellent customer service and sales skills. The ability to turn negative situations to a positive. Ability to adapt to an ever-changing professional environment. Extensive knowledge of copier, fax, oversize printer, laminator, mounter and other printing and finishing equipment. Experience with multi-line phone systems, Microsoft word, excel, and publisher, and Sony, hp and Kodak picture makers.

EXPERIENCE FEDEX OFFICE 11/94-2/15

2008-2015 Retail Specialist/Customer Consultant- Alexandria, La. Duties: Retail Specialist: In charge of product and store resets, retail inventory stocking, replenishment, ordering and daily upkeep while taking care of customers, Customer Consultant: As the first team member the customer sees, my first duty is to get the customer to the area that best suits their needs. If that was my area, I would help with self-service copiers, computers/printers, faxing, photo making, picking up orders, upselling product of the month and other services, and cashier. Also maintained all equipment and service logs, filled and cleaned machines and service areas continuously and moved to other areas as needed, other areas included: shipping and packing, order taking, production and answering phones. Nights and weekends (usually in store alone) also included opening/closing store, doing daily closeouts and bank deposits, next shift communications, and inner- company communications.

2005-2008 Customer Consultant- Woodstock, Ga.

As the first team member the customer sees, my first duty is to get the customer to the area that best suits their needs. If that was my area, I would help with self- service copiers, computers/printers, faxing, photo making, picking up orders, upselling product of the month and other services, answering phones, and cashier. If not my area, I will direct them to another team member and let the team member know their needs.

2003-2005 Commercial Sales Rep.- New Orleans-Lakefront Duties: Rebuild relationships with former or dissatisfied customers, establish new customers from small businesses to corporations, represent FedexKinko’s [before name change] at events and business seminars and organizing sales blitzes and

‘lunch and learn’ events. Visit and oversee account billing for all commercial customers, small and large, along with my education accounts which included 78 public schools, 10 private schools, and 8 colleges and universities. 1994-2003-New Orleans- Riverside/Uptown

Positions: Front counter, delivery driver, express coordinator, cashier. Karen Dotson-Thomas Page 2

Karen Dotson-Thomas Page 2

Started as a part-time Front counter order taker, did some auxiliary work; such as binding, paste-ups, booklets, stapling and folding. Became full-time Delivery driver: picked up and delivered up to 24 stops per day, delivering small and large orders including cases of paper. Also, set up accounts and obtained new leads for sales rep and transported supplies between stores. Express coordinator: setting up customers making copies and using equipment in the express area.

FEDEX OFFICE

11/94-2/15

2008-2015 Retail Specialist/Customer Consultant- Alexandria,La. Duties: Retail Specialist: In charge of product and store resets, retail inventory stocking, replenishment, ordering and daily upkeep while taking care of customers, Customer Consultant: As the first team member the customer sees, my first duty is to get the customer to the area that best suits their needs. If that was my area, I would help with self-service copiers, computers/printers, faxing, photo making, picking up orders, upselling product of the month and other services, and cashier. Also maintained all equipment and service logs, filled and cleaned machines and service areas continuously and moved to other areas as needed, other areas included: shipping and packing, order taking, production and answering phones. Nights and weekends(usually in store alone) also included opening/closing store, doing daily closeouts and bank deposits, next shift communications, and inner- company communications.

2005-2008 Customer Consultant- Woodstock, Ga.

My first duty was to get the customer to the area that best suits their needs. If that was my area, I would help with self-service copiers, computers/printers, faxing, photo making, picking up orders, upselling product of the month and other services, answering phones, and cashier.

2003-2005 Commercial Sales Rep.- New Orleans-Lakefront Duties: Rebuild relationships with former or dissatisfied customers, establish new customers from small businesses to corporations, represent FedexKinko’s [before name change] at events and business seminars and organizing sales blitzes and

‘lunch and learn’ events. Visit and oversee account billing for all commercial customers, small and large, along with my education accounts which included 78 public schools, 10 private schools, and 8 colleges and universities. 1994-2003-New Orleans- Riverside/Uptown

Positions: Front counter, delivery driver, express coordinator, cashier. Started as a part-time Front counter order taker, did some auxillary work; such as binding, paste-ups, booklets, stapling and folding. Became full-time Delivery driver: picked up and delivered up to 24 stops per day, delivering small and large orders including cases of paper. Also set up accounts and obtained new leads for sales rep and transported supplies between stores. Express coordinator: setting up customers making copies and using equipment in the express area.

Karen Dotson-Thomas Page 2

Karen Dotson-Thomas Page 2

NEW ORLEANS HILTON RIVERSIDE

8/88-6/96

Worked as a waitress in several restaurants in the hotel, responsibilities included setting up tables and work stations and decorating the buffet and getting guests to participate in festivities, and creating a positive guest experience, along with the normal duties of taking and fulfilling orders and cashing out the guests checks and insuring proper discounts, billing and gratuities. EDUCATION DELGADO COMMUNITY COLLEGE- NEW ORLEANS

Majored in Drafting, Received Associates degree in 1986. Studied science and biology in the1990’s.

COMMUNICATION Customer service is all about communication, both with the customer and the team you work with. Being able to change situations from negative to positive and give the customer and experience that makes them want to return is my specialty. Kindness and professionalism are key in maintaining good customer relationships. LEADERSHIP As a member of the Kinkos-FedexKinkos- FedexOffice team allowed me many opportunities to lead, in training and daily example of commitment and service. Also, gaining the trust and commitment of customers requires leadership. If a customer knows that you are personally vested in making their business better, your business with them will grow.

REFERENCES Available upon request

Contact this candidate