Frances Rodríguez

** *** ******, ********* **,

14621

585-***-****,acxxbg@r.postjobfree.com

Objective

Obtain a position in a people-oriented organization where I can maximize my customer- service experience in a challenging environment to achieve the corporate goals. Professional Summary

10 years hand on customer service providing care for the elderly Education

GED (8/18/2004-8/19/2004)

High School Diploma

Manuel Tavares

Home Services (8/16/2004-3/26/2005)

Certified Home Services

AAFET

Experience

7 Eleven Corporate, 1469 Lake Ave (9/30/2016-Present) Sales Associate

Provide customer service

Homemaker, (6/11/2016-9/29/2016)

School 22 Abraham Lincoln, 950 Norton Street (3/29/2016-6/10/2016) Office assistant support

*Answer phones and transfer to the appropriate staff member

*Take and distribute accurate messages

*Greet public and clients and direct them to the correct staff member

*Coordinate messenger and courier service

*Receive, sort and distribute incoming mail

*prepare outgoing mail for distribution

*fax, scan and copy documents

*monitor and maintain office supplies

*keep office area clean and tidy

Homemaker, (1/23/2016-3/25/2016)

Walmart, 1490 Hudson Ave (12/11/2015-1/23/2015)

Sales Associate

*Welcoming customers and helping them with locating merchandize within the store

*Helping customers to check price of items, and properly arranging products in shelves by categorizing them to make for easy access and display

*Interfaces with customers daily and performs a lot of tasks which include answering questions regarding the store products, services, and policies. Sutherland Global Services, 1180 Jefferson Rd (9/8/2015-11/21/2015) Bilingual Customer Service Rep

*Answer incoming calls in telephone call centres

*Listen and respond to customers’ needs and concerns

*Provide information about products and services

*Take orders, determine charges, and oversee billing or payments

*Review or make changes to customer accounts

*Handle returns or complaints

*Record details of customer contacts and actions taken

*Research answers or solutions as needed

*Refer customers to supervisors, managers, or others who can help Department Human Services, 111 Westfall Rd (1/21/2015-9/4/2015) Mailroom Clerk Internship

Keep record of all mails received using the computer system in a particular order to be able to identify date of receipt, where and whom it was sent to for easy identification. This process helps in tracking mails and packages and prevents lossesSort packages and group them into different categories for easy dispatch and safe handling during delivery to prevent damage of sensitive packages if they were mixed up with non sensitive ones

*Collect mails and packages from staff in the organization, including spelt out addresses of where they will be sent to

*Work with courier services and postal offices to get best rates of mail delivery and stay updated on quality of service delivery

*Verify payroll and accounts payable for printing and distribution of mails

*Gather inventory items and evaluate seasonal inventory counts, recording inventory items and materials

*Check various postal rates and weight options to get best prices to save cost

*Fill relevant details in distribution and shipping forms, providing accurate information to ensure that mails are delivered to the right locations and people

*Maintain supplies, including shipping and mailing envelopes, boxes, markers, forms stickers, and tape available to ensure that they don’t go out of stock

*Answer inquiries from employees about posting rates and duration and also inform them about special posting packages and promotions

*Keep the mailroom organized by properly arranging the bundles of mail and packages coming in to prevent littering and jam-packing in the office space

*Weigh employee items to be mailed to get the right weights and assign the proper amount of postage to them

Skills

Customer Service

Bilingual

Languages

Spanish

English

References

Michael Clark,Messenger

Department of Human Service

585-***-****

Edly Nieves,Receptionist

School 22 Abraham Lincoln

585-***-****

Emilie,Cashier

7 Eleven

585-***-****

Contact this candidate