Customer Service Office

**** ***** **** ******, ** *****-****

C: 703-***-**** Email: *********@*****.***

Lynn A. James

SUMMARY OF QUALIFICATIONS

Nine years providing office administrative and clerical support, including handling confidential information. Possess excellent telephone, filing, interpersonal and organizational skills.

COMPUTER SKILLS

Microsoft 2010 Outlook, Word, Excel, PowerPoint; Adobe Acrobat, Roxio Creator 6, SCSEP – Senior Community Service Employment Program and SPARQ – Employment & Training Administration systems

WORK EXPERIENCE Employed: 03/2013 to Present

National Council on Aging

85 S. Bragg St.

Alexandria, VA 22312

SCSEP Data Analysis Specialist

Review all changes in SCSEP participant data from project site in Salesforce database and enters these changes into SPARQ

Enter participant personal identification number (PID) into Salesforce database when new participant record is created

Work with NCOA SCSEP site to correct data within Salesforce that the SPARQ system rejects

Northrop Grumman Employed: 10/2003 to 11/2012

300 M St., S.E.

Washington, DC 20003

Receptionist 2

Answered telephone; determines nature of call and directed caller to appropriate individual or department.

Greeted visitors and directed them to appropriate office/conference room.

Supported staff for operational support activities.

Collected identification badges as visitors sign in.

Proficient operating office machines, computer, copier etc.

Restocked office supplies as needed.

Ensured work areas are neat, and clean.

Performed other duties as assigned.

Bryant Adult & Community Education Employed: 01/2002 to 01/2003

2709 Popkins Lane

Alexandria, VA 22309

Temporary Technical Assistant I/II

Processed and reviewed a variety of registration transactions.

Answered phones for a high volume call center and provided customer service.

Assisted with end of day reconciliation of applications and payments.

EDUCATION

National Council on Aging Alexandria, VA Data Analysis

Sawyer School of Business Pittsburgh, PA Stenography

Contact this candidate