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Information Technology Support

Location:
Ellicott City, MD
Posted:
December 19, 2016

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Resume:

OLADIJI DAVID AKINTAN

**** ***** ****, ******** ****, MD, 21043

Mobile: 443-***-**** E-mail: acxx7m@r.postjobfree.com

INFORMATION TECHNOLOGY PROFESSIONAL

Profile

A professional having a broad experience in IT; including but not limited to Information Technology Consulting, PC hardware installation, services & support with extensive experience in managing IT/ Computer systems and Network Security Designs/Plans and Implementations, Network Operating System, system configuration & management; plus years of information technology related experience in systems acquisitions, implementations and compliance.

He has demonstrated strong Management competencies by overseeing complex IT implementation, risk and compliance assignments; commended for cost effective and on time technical support solutions and services; and has direct hands-on experience in developing turnkey technical strategies and implementation of enabling technology.

Skills and Knowledge Summary

Operating System: Windows XP, Vista, 7, 8, 10 (32bit and 64bit), Linux Ubuntu, RedHat, Suse and Mac OS

Server Technologies: Windows 2003, 2008, 2012 - R2

Smart Device Technology: Android OS, iOS, Windows Mobile, RIM BlackBerry OS configuration, management and support.

PC Support: Assembling of desktop computers (custom configured), Computer Hardware repair – Desktop PC/Laptops & Apple notebooks, Printer, Scanner & other peripherals installation and support, Troubleshooting, Help Desk service & Support; Remote Desktop Support, TeamViewer and other Unified Systems.

Networking: Switches, Routers, Network cabling, TCP/IP, WAN/LAN, DNS, DHCP, 802.1x technology

Management with Active Directory

PC Skills: Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, Microsoft Visio, Graphics and Multimedia packages

Advance PC skills: FootPrint, Remedy, LanDesk, VMWare, Airwatch, HEAT, Citirix Xenapp, Microsoft SharePoint, Office 365, Power Shell

Messaging system: Microsoft Exchange Server, SMTP, POP3, IMAP, Microsoft Outlook

Database: Microsoft Access, Microsoft SQL Server, MySQL

Work Experience

IT SUPPORT TECHNICIAN (VOLUNTEER) September 2016 - present

Olufunmi A. Associate Maryland, USA

Configured a dedicated E-mail service system on different platforms for secured and effective internal and external communication

Provided comprehensive IT support for the law firm; Computer systems and Network support and maintenance which increased productivity by 15%

Added and maintained training documentation for IT Knowledge base.

Design and development of a database driven web application which streamlines the law firm’s services to the public

SYSTEM ENGINEER November 2014 - July 2016

Gasbok Engineering Limited Ile-Ife, Nigeria

Assembled and configured a custom-built server PC loaded with Windows 2008 Server operating system; which reduced overall I.T budget by 40%.

Increased the firm’s PC numbers by assembling and configuring 25 desktop computer systems, loaded with Microsoft Windows XP, Vista and 7 operating systems within 72 hours.

Designed and implemented a Local Area Network, fortified in an I.T driven operational framework developed, which facilitated entire organization’s operations and increased productivity by 15%.

Managed and provided comprehensive support for the organization’s computer systems and entire network and solved technical issues with a variety of diagnostic tools in systematic manner which led to significant increase.

Followed up with staffs to ensure optimal satisfaction and provided continuous technical support and subsequent training for selected staffs of the organisation.

Developed a security enforced standard of operation for overall organization’s communication and operations.

SENIOR SUPPORT TECHNICIAN December 2011 – September 2012

Kingstar Technologies Ibadan, Nigeria

Provided Tier III support for clients and contract customers of the firm – resolving over 40 tickets on daily basis.

Coordinated and involved in migrating numerous small and medium scale enterprises business operations to computerized method – introduced server technology, business analytics and solutions which increased gross profit significantly.

Designed and installed wired and wireless networks with security infrastructure and solutions to numerous organisations; not limited to governmental, education, health, financial institutions and non-governmental organisations

Managed several organization’s computer systems and network remotely which made them focused on primary business objectives; leading to increase in sales and productivity

Assessed customers/client's profiles and aligned them with the best I.T driven possible products and services to meet their needs.

SUPPORT TECHNICIAN March 2007 – February 2010

First Baptist Church, Adabeji Ibadan, Nigeria

Pioneered and installed a Media Operations center with a cost effective computer systems and network.

Responsible for guiding over 500 members and church staff in making smart choices towards I.T driven solutions, services and technologies.

Provided comprehensive support for the media operations center in a systemic manner.

Added and maintained training documentation for IT Knowledge base.

Consistently provided support for association members in I.T driven scenarios not limited to troubleshooting computer systems, security of computer systems and networks, peripheral devices.

Education

The Polytechnic, Ife, Nigeria - September 2014

Degree: Higher National Diploma (B.Sc)

Major: Computer Science

Professional Certifications

CompTIA A+ Certified

Candidate ID COMP001021091339 - November 2016



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