Management Customer Service
Resume:
JERRY BRENNAN
* ************@***********.***
PROFESSIONAL SUMMARY
A very experienced and capable insurance professional who holds a successful track record in operational risk management, governance and independent assessment. Extensive knowledge of planning, implementation and delivery of timely risk reporting including ORSA preparation and sign off, and risk management systems ensuring Solvency II requirements are met while working alongside both the FCA/PRA and Lloyd’s regulatory bodies.
Expertise in all aspects of operational risk processes working alongside all business areas ensuring risk management is effective with deadlines and deliverables met. Experience of working within large multi-national insurance companies as well as a smaller Lloyd’s Syndicate. Self-motivated and driven, can demonstrate own initiative which includes a high work ethic and attention to detail. Excellent analytical skills ensuring all aspects of Risk Management receive the attention to detail needed to ensure compliance with Solvency II requirements are met and understood throughout the business while ensuring the business strategy is followed.
KEY QUALIFICATIONS AND SKILLS
Risk Officer with financial and operational background
Planning, collation and delivery of ORSA and associated policy and process documents.
Design and delivery of workshops for senior claims and underwriting management teams on all aspects of risk management
Developed risk appetite statements and threshold metrics for all parts of the business
Experienced business liaison officer ensuring Risk Registers, Emerging Risks, Risk Controls and Reporting are fully managed throughout the business ensuring alignment with Risk Appetite
Ensure the FCA/PRA “IMMMR” approach to risk management is followed and embedded
Responsibility for the governance of executive committee meetings, accurate and concise minutes circulated prior to sign-off
Regulator – FCA/PRA and Lloyd’s - relationship experience
BACKGROUND – current employment
STEAMSHIP MUTUAL – P&I CLUB JUNE 2015 - PRESENT
Risk Associate
Planned, designed and presented thematic reviews such as counterparty risk to the Risk Management Operations Committee
Fully tested and implemented an operational risk system called MetricStream to allow greater insight into the risks and controls employed in the business
Collation and timely revision of the ORSA and associated policy document and subsequent communication of the key principles to the senior managers
Effective management of outstanding actions established through the Risk Management and Audit Committees.
Design, development and management of a new taxonomy of risk to enable meaningful analysis of the risks facing Steamship
Worked closely with the Risk Prevention and Finance teams to develop a risk based approach to vessel surveys undertaken to mitigate risk of future claims
Delivered gap analysis to measure the embedding of operational policies through mapping the alignment of risks, controls and processes. Action plans developed to fill the gaps
BACKGROUND – previous employment
EQUITY RED STAR APRIL 2012 – MAY 2015
Risk Officer
Employed to help Syndicate achieve Solvency II GREEN status from original amber status when I joined.
Risk oversight of key cultural and IT transformation programmes to deliver extensive business transformation programme after change of control. Ten sub projects include IT transformation, infrastructure simplification and the development of steering committees and appropriate RAID logs and risk registers
Critical review and enhancement of initial ORSA and associated processes to ensure timely delivery to Lloyd’s.
Planned, designed and implemented programme for testing the effectiveness of key controls including underwriting and claims across ten business units and developed action plans to bring within risk appetite.
Effective review and challenge of bottom up risk registers for several functions such as Underwriting, Claims, Actuarial and Compliance, and critical assessment of Departmental Risk Reports on a monthly basis.
Developed governance process and acted as secretary to the Internal Model Committee and Risk Committees, providing review and challenge to ensure issues are escalated as appropriate and actions owned and documented clearly
Co-ordination and timely delivery of Lloyd’s Governance, Risk Management and Use Evidence template to ensure optimum Solvency II assessment by Lloyd’s.
Compiled and delivered key sections of the risk report reflecting operational risk performance to keep the executive fully aware of the material issues.
Developed risk appetite statements, thresholds and key indicators to measure performance.
Running regular Workshops and individual training covering all aspects of risk management.
AVIVA PLC MARCH 2007 – FEBRUARY 2012
January 2010 to February 2012
Risk System Implementation Manager, Aviva Europe
Improving risk management processes, implementing enhancements to risk and control frameworks.
Planned and delivered, on time and within budget, industry-standard Solvency II compliant operational risk management system to 12 European markets, resulting in more secure and efficient economic capital and risk management.
Drove enhancements to the effectiveness of Solvency II requirements in relation to risk management through development of regular and ad hoc risk reporting, including review and challenge of local market risk teams (Turkey), risk functions and more than 30 European Policy Coordinators and aggregation into the regional risk report.
Collation of operational risk data from processes used to identify measure, monitor and manage such risks in the ORSA process.
June 2008 to January 2010
Business Analyst (Products & Investments), Aviva Europe
Establishing product approval processes, streamlining product development.
Developed standard set of customer metrics, designed to share best practice and improve customer retention as part of the Europe wide change programme.
Developed dashboards to reflect seven key projects in the European Transformation and worked closely with the PMO to identify and manage key risks in sub projects relating to the centralisation of product and investment functions. Other areas included GI best pricing and practice
February 2007 to June 2008
Financial Technical Consultant, Aviva International
Succinct analysis of Insurance and Market Risk policies to present to the Life Insurance Risk Committee.
Management of all follow-up action plans with strict governance of all linked processes
Created and developed business case for the launch of a new captive reinsurer
Presented and implemented new policies relating to Life Insurance Risk, New Product Development and Pricing ensuring Risk Appetite Statements fully taken into account.
ABBEY PLC JULY 2006 – FEBRUARY 2007
Marketing Consultant
Designed and launched a new reward and recognition scheme for general insurance sales.
Liaised and collaborated effectively with key stakeholders in the distribution channels and head office functions such as Compliance, Finance IT and MI to develop scheme structure.
PENSIONS PROTECTION INVESTMENTS ACCREDITATION BOARD JUNE 2000 – JULY 2006
Accreditation Consultant
Provision of consultancy to “My Brands”, Prudential and CIS, to ensure they maintained and exceeded high standards in customer service.
Evaluated regulatory proposals that may impact on brands and the scheme, for example, FSA’s Treating Customers Fairly agenda. Identified areas where Brands already met some of the requirements.
SWISS REINSURANCE MARCH 1984 – MARCH 2000
April 1997 – March 2000
Business Development Manager
Delivery of holistic client management to selected key clients, achieving new business projections, earnings and implementing client strategies.
Facilitated and presented a Strategic Overview to the new Senior Management Team of the merged Irish Life and Permanent Plc.
Introduced a Client Service Measurement and Service Level Agreement with a key Irish client that significantly improved communication and the overall relationship.
March 1993 – April 1997
Marketing Account Supervisor
Retaining and developing over 25 clients, servicing existing clients and acquiring new clients, with particular focus on the Lloyd’s market.
Researched, constructed and launched Lutine Assurance’s Critical Illness Plans – both budget and luxury versions. Sales exceeded target in first year.
March 1993 – April 1997
Series of roles in Marketing Services
EDUCATION AND QUALIFICATIONS
Education Associate of the Chartered Insurance Institute
The City University BSc Economics (Hons) 2:2
Computer Skills OpenPages Risk System, MetricStream Risk System, Microsoft Excel / Word / PowerPoint / Project
INTERESTS
Football Association Coach – achieved FA Coaching Badge Level 1, coaching a local football team of under 15’s
Enjoy participating in sports especially soccer and tennis – and watching all sports.
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