Engineer Manager

David Moore

**** ******** ***** ***, *******, GA 30040

Home 770-***-****, ******@********.***

Linkedin: https://www.linkedin.com/in/mswebs

Information Technology Systems

Summary

More than 20 years’ experience in the IT.

VCP and MCSE

Solid background supporting NT/2000/2003/2008/2012 Server networks and Server OS.

Strong knowledge of PC's/Windows NT/2000/XP/Vista/Windows 7/Microsoft Office/Exchange 5.0,5.5,2000,2003,2008,2010/ SMS1.0,2.0/SCCM 2007.

Strong knowledge in VMware environments

Strong knowledge in managing SQL Servers 2003/2008/2012/2014

Strong knowledge of data network connectivity TCP/IP, IPX, OS Security.

Strong talent in troubleshooting Software and OS problems.

Strong communication/teamwork skills.

Strong organizational and multi-tasking skills.

Strong talent in automation with Powershell, Batch Files, and a bit of C#

Strong attention to detail.

Experience

Qsource Networks, Alpharetta, GA

Senior Network Engineer, Feb. 2014 to Present

Technical Account Manager that oversees the technical needs of accounts assigned to me, both in private environments and the Qsource VMware cloud. This involves turning-up of new accounts, servers, entire cloud based networks, and providing needed information to hand off to the helpdesk for day-to-day support.

Monitor, maintain, and optimize VMware environment (200+ servers)

Server Deployment and Configuration in VMware environment

Arrange and plan new projects

Exchange Migrations

Migrate Customer’s Desktop Applications to VMware Cloud

Network audits of new clients

Optimize new client’s environments to stay current with technology

Administer Windows environments and automate everyday task

Develop Reports in SSRS for ConnectWise

Manage LabTech environment for Monitoring Workstations o Scripting software deployments.

o Automating Task

o Sync information with Ticketing System for time tracking

Manage ConnectWise Ticketing System

Work with 1st and 2nd tier of support on more difficult support issues

On-call after hours for Server support

Experience (Continued)

Stanley Black & Decker, Marietta, GA

Site IT Manager, Jun. 2006 to Feb. 2014

Oversee that company policies are followed with in the IT Department and assist on more difficult task. I also manage the On-Line hosting environment which CribMaster provides to distributors and direct customers; roughly in the area of 4500 connections.

Manage multiple 2003/2008/2012 SQL Servers; both 64-bit and 32-bit

Manage TechExcel Server

Assisted in Migrating TechExcel to Salesforce

Assisted in Migrating all local office physical server to VMWare on ESX

Continue to Manage Servers (2003/2008/2012) in our ESX environment

Manage Public Web Servers with IIS

Manage Hosted Environments for Customers with .NET WebServices

Manage Public FTP Servers with IIS

Manage ProPalms Server farm for Hosted Environments

Manage Backups of all critical data with Backup Exec 12.5

Maintain annual budget for End-User Computers and Projects

Purchase all Software and Hardware for the CribMaster Site WinWare, Inc. (Purchased By Stanley Black & Decker), Marietta, GA IT Manager, 2006 to 2011

Built new infrastructure to accommodate business growth. This included a complete replacement of end of life servers. Replaced the Single domain control with multiple Domain Controllers, Planned and upgraded the Exchange server to Exchange 2003, Consulted with network provider to upgrade our internet bandwidth to multiple T-1's, Designed a new network firewall around SonicWall technology. Migrated all our web servers in house along with DNS Server for easier management. Migrated all of our Customer Hosting to a Data Center outside the Company for stability.

Plan implementations of new servers and network enhancements.

Manage Active Directory

Manage multiple 2003/2008 SQL Servers; both 64-bit and 32-bit

Manage Exchange Server (2007)

Manage Goldmine Server

Manage TechExcel Server

Manage multiple file and printer servers

Manage Public Web Servers with IIS

Manage Public FTP Servers with IIS

Manage 3CX VoIP Phone System with 100+ Phones

Manage ProPalms Server farm

Setup and Managed SCCM 2007

o SCCM 2007 for Silent Application Installs

o SCCM 2007 for Windows Updated

o SCCM 2007 for Forefront installs and updates

o SCCM 2007 for OS Deployment

Experience (Continued)

Radical Support, Roswell, GA

IT Manager, 2004 to 2006

Serve in a Level 3 escalation capacity (handled higher end client problems). Wrote SOWs for projects as directed by project managers. Provided consulting on systems utilization to increase productivity. Managed client backup, virus updates, patch management and OS health. Provided remote system management. Heavy client interaction. Implemented and managed Data Center operations. Performed both onsite and remote services.

Serve in a Level 3 escalation capacity (handled higher end client problems)

Monitor support service queues for SLA performance

Responsible for profitability as it pertains to efficiency and utilization

Work closely with Consultants

Integration and/or project work

Write Statement of Works (SOW's) for projects created out of needs in conjunction with consultant

Ensure daily "proactive" checks for all "Care" clients.

Ensure customer documentation remained up to date

Ensure that Engineers are properly recording their time entries against service tickets on their timesheets

On a daily basis, coordinate onsite support engineering visits and adjusted as needed throughout the day

Provide strong communication skills for client interactions.

Manage Datacenter (Exchange, SQL, Accounting Software, Remote Tools, Remote Backup, etc

Radical Support, Roswell, GA

Senior Engineer, 2004 to 2004

Served in a Level 2 and 3 escalation capacity (handles middle and top tier client problems)

Performed both onsite and remote services

Provided trouble resolution per service tickets assigned

Provided strong communication skills for client interaction

Documented customer networks and ensure customer documentation remains up to date

Designed and setup the Datacenter used by Clients and Engineers.

Manage Datacenter (Exchange, SQL, Accounting Software, Remote Tools, Remote Backup, etc

Experience (Continued)

CSI Data Systems, Inc., Norcross, GA

Senior Engineer, 2001 to 2004

Managed the Internal Network.

Relocated company's server room to another building, with zero downtime, using a fiber WAN from building to building.

Managed Internal/External DNS.

Converted companies NT4 Citrix Server to Windows 2000 Server running Citrix.

Converted all company servers to Windows 2000 from Windows NT 4 with zero downtime.

Converted mail system from Exchange 5.5 to Exchange 2000 with zero downtime.

Converted SQL 7.0 to SQL 2000 with zero downtime.

Handle major problems in the consulting field dealing with Microsoft products.

Put a Frame Relay in place to replace an ISDN Connection to the Internet.

Implemented an Interceptor Firewall for Security.

Implemented Citrix on Windows NT 4 Terminal Server, and replaced all desktop machines with IBM 2200 Terminals.

Implemented InoculateIT virus solution though out company on desktops and servers.

Converted all company servers to Windows NT 4 from Netware 3.1 with zero downtime.

Maintained accounting system companywide (ACCWARE)

Converted mail system from Microsoft Mail to Exchange 5.5 with zero downtime.

Developed an Intranet for Internal communication between Salesman and Technicians.

Designed Scientific Atlanta a web site for tracing their Compaq Servers using SQL 7.0, which was hosted by the companies' intranet.

CSI Data Systems, Inc., Norcross, GA

Engineer, 2000 to 2001

Designed networks for Small/Medium size companies.

Implemented Networks in Small/Medium size Companies.

Serviced customer's networks.

MCI WorldCom, Dunwoody, GA

Network Engineer, 1998 to 2000

Team Member Maintaining the Atlanta Campus' Network.

Assisted in restructuring 830 domains within MCI to a regional domains structure.

Managed/Maintained a 35,000 user Exchange environment

Managed Internet/Intranet Web Servers for Atlanta Campus.

Managed/Maintained SQL 6.5/7.0 Servers for Atlanta Campus.

Managed/Maintained SMS 1.0/2.0 Servers for Atlanta Campus.

Managed/Maintained File Servers for the Atlanta Campus.

Managed/Maintained Backup Solution for Atlanta Campus.

Managed/Maintained Virus Solution for Atlanta Campus.

Tracked problems in the internal Remedy System.

Experience (Continued)

MCI, Dunwoody, GA

Executive Support, 1997 to 1998

Provided hardware/software support to the Atlanta Campus Executives. MCI, Dunwoody, GA

Programmer/Analyst II, 1996 to 1997

Second level Support for MCI One Internet customers.

Bata Tested MCI's new Internet software for End-Users.

Tracked problems in the internal Remedy System.

Education

H.S. Diploma, 1991

Brandon Hall, Dunwoody, GA

Bachelor of Science, 1991-1993 (Not Complete)

North Georgia College, Dahlonega, GA

Bachelor of Science, Computer Information Systems

DeVry Institute of Technology, Atlanta, GA

Started in July 2012 to Present

Certifications

VMware VCP 5.5

VMware VSP 2015

Microsoft MCSE, MCP+I, MCP

DELL Compellent Top Gun Storage Architect

DELL PS Series Storage Array

DELL EqualLogic

DELL Blade Server Solutions

DELL PowerEdge VRTX

Recent Classes

August, 2 2014

VMware vSphere: Install, Configure, Manage [5.5]

Contact this candidate