Brian J. Griffin

*** ****** ******

W. Springfield MA 01089

Home Phone 413-***-****

acxx1z@r.postjobfree.com

WORK HISTORY:

LIBERTY MUTUAL INSURANCE COMPANY – Manager, Special Projects – Claims Product Strategy, Innovation, and Operational Oversight

-Field Management of innovation projects related to process continuous improvement and optimization

-Ensure that project ROIs are quantifiable and meet or exceed business goals

-Build and manage cross functional project teams as dictated by specific initiatives

-Translate property process needs into a comprehensive project plan/business case which ensures successful project acceptance, initiation and completion

-Negotiate project/analysis scope, objectives, timelines, data requirements and measurements with Senior Leadership and all levels of stakeholders across the Property operation.

-Conceptualization of immediate and long-range process needs with respect to solving specific business challenges/strategic goals. Must understand how project goals relate to business objectives of the Property operation

-Assist in defining, justifying, and launching Kaizen/Design events

-Facilitate continuous process improvement, through the application of Lean methodologies

-Prepare regular presentations for Senior Leadership regarding project status and keeps Senior Managers informed of project direction, timelines and renegotiates direction as necessary

-Make presentations on analysis, measurement and recommendations to Senior Leadership

-Identify sources and relationships of operational data and make recommendations/decisions regarding the use of all data sources for the analysis team

-Represent department in interdepartmental meetings and task forces to provide information and recommendations

LIBERTY MUTUAL AGENCY CORPORATION - Commercial Lines Property Field Unit Leader - July 2008- January 2013

-Field management and oversight within the Peerless Insurance Company situated throughout New England with assistance to the Voorhees, NJ Claim Service Center

-Evaluate the field work product and assure that operating procedures are aligned with established guidelines and practices.

-Identification of training and development opportunities inclusive of national training with Property Impact Sessions

-Participate in the CAT management program

-Assisted National Home Office in development of Best Practices, Claims Handling Guidelines, policies, and procedures and practices on national level.

-Monitor and positively impact estimating proficiency and performance through trend analysis and quantitative measurements, as well as oversee the

-Vendor Management of CARES program in New England.

-Technical expert and resource for staff/ IA’s/ CARES with reference to Xactimate, Claims Estimating Guidelines, and Large Property Claim handling.

-Involved in the planning, budgeting, staff (daily interaction)

-Quality Control

-Severity Control

-State regulatory compliance

-Office management

-Metric Reporting with statistical analysis with comparisons to the industry and other operating companies

-Negotiation of national contractual agreements;

MASSACHUSETTS PROPERTY INSURANCE UNDERWRITING ASSOCIATION -

Boston MA- Senior Property Claims Adjuster September 2004- July 08

-Responsible for handling complex property claims exclusively in the

Western Massachusetts territory. Report directly to the Property

Claims Manager.

ASAP ADJUSTMENT SERVICE, Westfield MA-

Senior Property Claims Adjuster June 2001- September 2004

-Responsibilities include investigation, evaluation, and adjustment of

moderate to complex property claims under limited supervision.

-Gathered photographic evidence, as well as recorded statements from insured’s,

witnesses and claimants.

-Prepared estimates on damage through the use of Marshall/Swift Boecks estimating system.

-Trained and Supervised adjusters in relation to policy terms and conditions, estimating systems, report writing, and communication skills.

ROBERT F. TRINCERI ASSOCIATES INC., E. Longmeadow MA

Property Claims Adjuster March 1995- June 2001

- Responsible for handling property claims under limited supervision

EDUCATION:

American International College, Springfield MA

-Master of Science in Criminal Justice

- Bachelor of Science in Criminal Justice

CERTIFICATIONS:

Xactimate Level II- Certification

IICRC Certified - Technician- WTR- Water Mitigation

IICRC Certified- Technician- ASD- Applied Structural Drying

IICRC Certified Technician- Fire and Smoke Restoration

HAAG Roofing Certified Roofing Inspector

COMMUNITY INVOLVEMENT:

WEST SPRINGFIELD MA- City Councilor At Large - January 2006- Present

-Vice President

-Chairman of the Budget Sub-Committee

-Chairman of the Traffic and Safety Sub-Committee

-Chairman of the New Library Ad-Hoc Committee

-Chairman of Casino Mitigation Committee

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