Management Support

Carlos Martinez

Networking Engineering Technician, AD.

acxx0s@r.postjobfree.com 516-***-****

** **** ** ****** ********** Sta.NY 11746

Professional Summary

Bilingual IT Certified Professional with over 6 years’ of total IT experience on Support ; 3 +years focused on Network Engineering as a Network Administrator Troubleshooting on servers, network communication devices and Services Environments by implementing policies and pertaining to security of the LAN or WAN required for the user or company. High level to work with programs specialized for end users or common utilities.

Strong analytical skills Ability to work in a team and independently.

Technologies

Installing and configuring network services on servers under Windows platforms 2003, 2008, 2012 and Ubuntu Linux, Open Suse (FTP, DNS, WEB, MAIL, STREAMING, AD, DHCP, firewalls, etc.)

Installing and Configuring Hardware / Software in Windows like (Milenium,98,2000,XP,7,8,8.1), Linux like (Ubuntu,Kubuntu,Mandriva,Open Suse, Debian,Redhat,Xubuntu) and Mac OS like (10.4 to 10.9).

Diagnosis / Repair to Electronic level Laptops, Projector, Scanner, Printers, Monitors, Desktop, Ups and communication equipment. Preventive, corrective Maintenance to Servers and other network devices.

Repairing Hardware / Software type to Desktop, Printers, Monitors, Mac, Laptop, Ups, Computer equipment among others. Managing Databases and Server Virtualization.

Installation of structured cabling, UTP with basic knowledge on Fiber Optic, and UTP certifications. Troubleshooting on CLI systems Security of Cisco or firewalls.

Installing and configuring servers with Operating Systems Windows, Linux, Mac OS

• Basic knowledge of programming in Visual BASIC and fox.

Failure Solutions and Diagnostics Software / Hardware and / or Electronic...on Windows, Linux, Mac OS.

Installing and Configuring Management Consoles Antivirus (Kaspersky, bit defender, McAfee, Symantec, Panda, Eset).

Installing and configuring Security Cameras as well as DVR Systems, Wireless and with wire. Installation and configuration of Cisco Equipment like Routers and Switches layer 3.

Strong knowledge on IP Public, Private management. Knowledge on VoIP Services.

LAN/WAN Networking, VPN, SSL VPN, Fortinet, Cisco, Managed Switches, VLANs, Dell Series Servers, HP Series Servers, Connectwise and Autotask CRMs

Virtualization (Hyper-V, VMWare.)DNS, DHCP, Group Policy, Enterprise level antivirus or management consoles & backup solutions

MS Office Suite/Office 365 plus (XP though 2013), Apple OSX, Linux/Unix. Active Directory/Exchange Management.

Windows (XP/VISTA/7/8/10) & Windows Server (2003-2008/R2, 2012), Exchange (2003-2013), zimbra mail.

Experience

CA Technologies,: September 2015 – September-2016

Sr. IT Customer Support Analyst

Re-imaging/cloning SO, IOS, OS for different kind of devices. Such as laptops, desktops and mobile devices.

Security Analyst Support, Help desk.

Network Security Troubleshooting.

LAN, WAN,VPN Issues.

Supporting Cisco equipment.

LAN, Cloud, Data Recovery Transfers.

Desktop, Laptops, Mobile Devices break-fix activities including performance, hardware orders, backups, restores and hardware support.

Management/Implementing/supporting Office 365 packages. Email services.

McAfee Endpoint Security maintenance/management/troubleshooting.

Canal 33 mega vision group: December 2012 - June 2014

Network Administrator / IT support

Remote, local management & monitoring of Workstation/printer/Server/End User/cell phones/Surveillance cameras issues. Maintained up-to-date client documentation and procedures. Network Infrastructure planning, deployment, and 24/7 management

Monitored and assisted Helpdesk Personnel as needed or outsource support.

To change the whole network structure for a new one and create a upgrading project for the computer department including Server Virtualization.

Installed and configuring network services on servers under Windows platforms 2012 and Red hat. Reconfigure Firewall equipment. Installed and configured enterprise antivirus (Kaspersky Console)

Computer Maintenance. Backup scheduling and solving other computer related issues.

Laptop Valdez December 2011- December 2012

IT Support/Network Outsource Supervisor:

Service Desk Engineer

Local and remote resolution of Workstation/Server/End User issues.

Internal Infrastructure maintenance and upgrades. Managing Databases

Repairing Hardware / Software type to Desktop, Printers, Monitors, Mac, Laptop, Computer equipment. Network setup/Troubleshooting to LAN, WAN.

Omega HV: November 2009- December 2010

IT Support Specialist

Assigning jobs to concerned stakeholders. Worked extensively as Network Computer Assistant

Computer and servers maintenance along with bug fixing issues. Help desk support resolving quarries On windows and Macs. Structure network Cabling.

Participated in 24/7 NOC monitoring and action. This includes but is not limited to Servers outages, ISP Outages, Hardware failures, and Server and Network Issues.

Education

High school: EXSAL Technical Institute

General Bachelor with Computer Certificate (Technical Programmer Analyst

Technical Institute: EEI-ITCA FEPADE. (Associate Degree) Networking Engineering Technician,

Wilson Tech: ESL BOCES

Certifications:

Cisco Certified Network Professional (CCNP) in progress

Cisco Certified Networking Associate (CCNA)

ESET Certification on the safe use of Information Technology

Microsoft Windows 2003 server R2 Certification

ESET Safety Certification to Small and Midsize Businesses

GIS Service Desk Analyst

Global Guideline For Handling Enterprise Service Desk Tickets By Any Analyst

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