Bruce R. Wilson

Phoenix, AZ *****

acxx08@r.postjobfree.com 602-***-**** LinkedIn-BWilson

Project Manager / Product Configuration Specialist

Generate Revenue Contain Costs Exceed Customer Expectations

Coordinate, mentor, and lead diversified technical teams, crafting and delivering complex instruction manuals for aerospace industry while ensuring attention to detail and quality. Establish relationships with internal and external customers and suppliers, creating and maintaining cost-effective designs and publications throughout product life cycles.

Highly motivated hands-on professional, offering diversified background that facilitates sound decision making and process improvement. Demonstrate integrity and commitment, setting and achieving aggressive objectives through application of knowledge, effective utilization of resources, and leading by example.

Expertise in:

Program Management Mechanical Design Technical Authoring

Planning and Scheduling Document Change Control

Professional Experience

FLATIRONS SOLUTIONS, INC., Phoenix, AZ 2004 - 2016

Senior Project Manager, Honeywell Aerospace Technical Publications 2015 - 2016

Directed creation and maintenance of all aerospace technical manuals in accordance with Honeywell requirements. Established and executed monthly project goals and objectives in support of 17 Honeywell sites. Created weekly key performance indicator (KPI) reports.

Managed team of 25 to 30 technical writers and editors, supporting authoring of 60 to 100 projects monthly.

Enabled annual revenue generation of $10M to $15M, exceeding customer's quality expectations of 5.3 SIGMA, with on-time delivery consistently exceeding 95%.

Monitored budgeted versus actual hours spent, reducing or eliminating cost overruns and increasing profitability.

Generated weekly management reports integrating financial and project status data and charts into Confluence web space using Excel, Word, and PowerPoint.

Program and Planning Manager, Avionics Maintenance Manuals 2012-2015

Project Lead, Avionics Technical Publications 2008 - 2012

Managed customer requests for all new and revised avionics maintenance documents. Used variety of standard applications including Word, Excel, JIRA, customized applications, including Corena Insight and Innotas, and customer's proprietary data management tools.

Ensured timely posting of approved documents to customer's website, providing quick access to current design configuration and repair data.

Exceeded customer's quality expectations of 5.3 SIGMA and consistently delivered on-time at 95% or higher, generating annual revenue of $4M to $6M each year.

Coordinated team of 15 to 20 technical writers and editors, supporting authoring of 15 to 25 manuals and 15 to 20 service bulletins and information letters monthly.

Facilitated scheduled and ad hoc review meetings by using Lync Meeting, ensuring action items were recorded, communicated, and completed.

Reviewed requests, identified and scheduled appropriate resources, and provided oversight, ensuring deliveries were within budget, schedule, and quality expectations.

Utilized effectively and routinely maintained integrity of 3 data management and reporting tools, providing accurate financial and project status reports.

Generated employee performance objectives, mid-year and annual reviews, rewarding performance and identifying improvement opportunities.

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FLATIRONS SOLUTIONS, INC., (continued)

Team Lead, Service Information

2004 - 2008

Managed 6 technical writers and 2 editors on-site at Honeywell. Interacted daily with engineering, supply chain, and customer technical publications management.

Documented Modification (MOD) Coordinator role and associated process, eliminating disruption of service to customer while building ongoing value, which led to promotion from MOD Coordinator to Team Lead after 6 months.

Ensured timely delivery of mission-critical service information, enabling communication and navigation equipment repair and return to service with minimal to no disruption in aircraft operation.

Facilitated scheduled and ad hoc review meetings, ensuring action items were recorded, communicated, and completed.

Drove improvements to service bulletin database, facilitating creation of reports for first time, which provided management with visibility of process strengths and weaknesses.

FLUKE NETWORKS/MICROTEST, INC., Phoenix, AZ 1990 - 2002

Senior Manager, Engineering Services

Created a new, highly effective service organization from start-up, providing mechanical design/drafting and documentation control capabilities supporting R&D, Marketing, Sales, and Manufacturing. Worked closely with suppliers to ensure on-time delivery of custom tooling and labeling. Applied Configuration Management (CM) principles to ensure delivery and control of valid product documentation and data to manufacturing and managed ongoing documentation support throughout the life cycle of all products. Developed automated product data management (PDM) capability and established process metrics to maximize continuous improvement efforts.

Accommodated a rapidly increasing demand enabling the Company's expansion from $4M to $53M in revenue in five years. Achieved standardization and consistency, and fostered a high level of trust between development and manufacturing organizations.

Delivered cost-effective designs and tooling for over 20 major products including accessories and packaging, and evaluated injection molded, formed, and machined first articles to ensure compliance with design intent.

Developed and managed concurrent project schedules, budgets and resources ensuring that mechanical designs, document generation and pre-production tooling were consistently delivered within prescribed time and cost objectives.

Established methods for electronic document and data collection and distribution, change management and process control.

Defined, documented and implemented a company-wide CM process resulting in a consistent method for defining and managing all design baselines using a closed-loop process and ensured that all production requirements were clearly documented, validated and released prior to use.

As Chairman of the Change Control Board (CCB), analyzed the technical feasibility and cost impact of over 300 change requests annually and monitored implementation ensuring on-time integration and inventory management.

Key member of the Oracle ERP/MRP system core implementation team; identified, documented and implemented best methods for the utilization of major functions related to BOMs, item/manufacturer data, document cross-reference data, and ECO implementation.

Defined and implemented all departmental operating procedures and work instructions, which doubled the department's efficiency and productivity with no increase in headcount.

Quality System Manager 1997 - 2002

Selected to assume additional responsibility to spearhead the development of an ISO 9001 certified Quality System. Achieved certification in approximately 12 months and successfully sustained certification through diligent management and continuous improvement.

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Additional Professional Experience

ACSS - L3 COMMUNICATIONS, Phoenix, AZ

Configuration Data Analyst

SIEMENS TELECOMMUNICATIONS, Phoenix, AZ

Quality Engineering Controller, Product Release

GENRAD, INC., Phoenix, AZ

Manager, PCB Design and E/M Drafting

Education and Professional Development

-CMII Configuration Management Certification, ASU and Institute of Configuration Management, Scottsdale, AZ

-ISO 9000 Internal Auditor Refresher course, ISO 9000 Network, Phoenix, AZ

-ISO 9000 Internal Auditor Certification course, MNA International, Phoenix, AZ

-Introduction to Pro Engineer, Parametric Technology, Phoenix, AZ

-Courses in Advanced Mathematics, Erie Community College, Buffalo, NY

-USAF, SSGT - 6 years, honorably discharged

-Ongoing company sponsored workshops and seminars for technical and leadership training.

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