Abhishek Sinha

acxwvx@r.postjobfree.com, +1-267-***-****

SUMMARY

Business Consultant – Tata Consultancy Services, Global Consulting Practice

Core Competencies: Management Consulting, Business Analysis, Customer Experience, Operational Compliance, Business Architecture, Client Relationship, Requirement Gathering, Product Development, Capability Assessment, IT Strategy, Project Management, Pre-Sales, Marketing, Agile Services

Key Attributes: Collaborative, Detail-Oriented, Results Driven, Customer Relationship

Sectors: Media & Telecom, Financial Services, Technology, Pharmaceuticals, Social Sector

Technical Proficiency: Excel PowerPoint Visio Rally SQL Tableau

Work Authorization: H1-B VISA

Current Location: Philadelphia, U.S.A

EDUCATION

MBA Majors: Marketing, Finance - FMS, University of Delhi, India (Top 5 B-School in India)

B.Tech Majors: Electrical Engineering - Jadavpur University, India

School Science: Ramakrishna Mission Vidyapith, Purulia, India

PROFESSIONAL EXPERIENCE 6 YEARS 5 MONTHS

Tata Consultancy Services, Global Consulting Practice June, 2013 – Present

Comcast – Customer Experience (June 2015 - Present):

Customer experience transformation for Comcast.

Create a centralized data repository for performance management of the SWAP programs

KPI metrics for various measures related to device swaps.

Report the list of eligible customers for device swap on a daily basis

Provide visibility to senior leadership about Orders, Errors, Operational metrics, NPS, Agent process

Analyze the business flows across the swap lifecycle

Track the end to end lifecycle from eligibility to returns for SWAPS ecosystem

Audit touchpoints with customers in light of Open Internet Transparency Rule.

Gather and analyze business requirements from different teams in Comcast.

Identify business flows for Internet, TV and Voice offers.

Identify various end customer touch points, source of truth systems & stakeholders.

Analyze HSD, Double Play and Triple Play bundles on the live Xfinity.com.

Audit network management practices, performance and commercial terms of broadband services.

Design and implement the automated technology solution in coordination with TCS development team.

Simulate the traffic for 6000 new customer addresses covering the entire footprint of Comcast.

Created 20 transparency rules for five quality aspects – Pricing, Serviceability, Speed, Terms, Billing.

Identify & remove discrepancies between rate cards and dotcom offers.

Run automation and generate issue logs on a daily basis.

Communicate and present the findings to the executive leadership on a continuous basis.

Improve the business processes after analyzing the current state.

MoneyGram (March 2014 - May 2015):

Enterprise Strategy, Business Aligned IT Strategy frameworks

Business process modeling for different streams

Identification of projects to be budgeted and prioritized for next business cycles

Create Value Stream Definition & Mapping

Business & IT alignment for business processes

Center of Excellence Development for MoneyGram Payments

Baxter (August 2013 – February 2014):

Business architecture mapping of Baxter R&D

Capability Assessment in light of People, Process, Technology and Information

SWOT Analysis of Baxter R&D units

TCS Pre-Sales:

Build consulting thought leadership through offerings and artifacts development

Sales Pitches and Proposal Development in various sectors

Deliver Assurance Facilitator for all engagements in North America

1st Runners Up, Strategic Plan Case Study Competition, TCS

Infosys – Capital Markets July, 2008 – June, 2011

Core Product development team for trading platform supporting one million users

Client-facing role and onsite-offshore co-ordination for Middle East

Module Lead: Led multicultural global team of 10 people

Product Promotion: Showcased solutions to prospective clients

Pre-Trade, trade and post trade analysis for multi-asset, multi-exchange, multi-currency trading

Most Valuable Performer Award for Innovation and Technology Breakthrough

Founder, Defect Prevention Team: Reduced defects by approximately 67%

STAR Certification from Global Business School at Infosys Leadership Institute

MANAGEMENT SUMMER INTERNSHIP

Capgemini - Market Intelligence Apr, 2012 – Jun, 2012

Benchmarking of IT Industry - Pricing Strategies

Analysis of Demand Generation Engine at Capgemini and its major competitors

Made strategic recommendations for emerging pricing models and marketing strategies

LIVE PROJECTS

HCL: Competitor Analysis - Interactive classroom solutions for schools

BHEL: Role of Project Management in execution of a power plant

JSPL: Consolidation of steel inventory with truck load minimization

RPG: Study of the overhead and underground distribution network

Medhavi Foundation: Conduct Career Awareness and Life Skills Workshops- Govt. Schools

POSITIONS OF RESPONSIBILITY

Chief Organizer - Soccersys, the annual soccer event of Infosys

Coordinator, Akanksha, Infosys Corporate Social Responsibility Group

Coordinator, Social Service Cell Vihaan and Medhavi Chapter, FMS

Core Member, Organizing Committee, National Level Cultural Festival, Jadavpur University

Organizer, Social Service Camps (Eye, Thalassemia) for NGO, Kolkata

Captain, Electrical Engineering Football Team, Jadavpur University

ACHIEVEMENTS AND AWARDS

Paper publication: ‘E-Tailing 2.0’, Samvad, Welingkar Institute of Management

National Winner, Mahindra Scorpio Marketing Challenge

National Finalist, Ashvamedha-Flagship Leadership Event, Indian Institute of Management

Winner, Quiz Mania, the Annual Quiz at Infosys

Champion, Soccer, ALTIUS 2012- Inter B-School Sports Meet

NTSE Scholarship (National Talent Search) – Government of India

National Merit Scholarship from Government of India

Silver Medal, Talent Search Test, All India Science Teachers’ Association

100% score in Mathematics in Class XII Board Exam

Consulting Skills Academy, TCS Global Consulting Practice

Strategic Consulting in Social Media, Wipro Consulting

AREAS OF INTEREST

International Cinema, Traveling, Soccer, Quizzing

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