**** **** ****** ***** ***** ***** 469-***-**** acxwtp@r.postjobfree.com

http://deidraherrera.weebly.com/ ; https://www.linkedin.com/in/deidraherrera

DEIDRA HERRERA

EXPERIENCE

**/****- */***6

Operations Analyst, Netera Networks

Manage/Negotiated Smartnet Contracts for all Netera Clients.

Quote all Smartnet new and renewal opportunities

Brought Netera’s Smartnet Renewal Rate from 38% to 82% which Cisco requires to obtain a rebate for 4 straight quarters.

Provided reporting through QuickBooks, and salesforce.com

Support Sales Team

Develop reporting requirements to improve productivity.

Improve reporting and analytics processes

Conduct trend and resource analysis.

Manage projects through completion including project tracking, monitoring, reporting and administration

Collaborate with project managers to drive the integrity and completeness of functional area projects, programs, and solutions.

Effectively communicate project status by publishing high quality project reports and presentations.

Assist with the development of project plans including the creation of detailed work plans and timelines using project management tools.

Work side by side with distributors, placing orders and tracking delivery for Hardware and Software.

11/2006-03/2013

Program Manager, Cisco Systems, Inc.

Prepared customer briefings for account teams from around the globe for Cisco Systems, INC onsite and virtually, ensuring all details and logistics are taken care of.

A smooth agenda was in place every day. Creating such an agenda included scheduling staff to fill all necessary blocks of time, scheduling programs and topics appropriately throughout a block of time, ensuring proper curriculum is utilized, and ensuring that a calendar of regular events and special occasions was posted and communicated far in advance.

In the event planning part of my job, I used an excel spreadsheet to keep track of people needed for staffing and attendance, a program plans or agenda, supplies available and supplies needed, space needs, and important contact information. Communication is imperative leading up to an event to ensure that necessary components are in place and set up for the right date and time is on schedule. Advertising and marketing are also crucial to a successful program event. Events can typically have advertised through telephone calls, mailers, Social Media, Digital Media among others.

Author professional correspondence to customers, vendors, and account teams.

Line up catering, transportation and lodging for account teams, and customers from out of town attending a customer briefing/meeting/demo at the Richardson Center.

Find subject matter experts to present to customer briefings either onsite or virtually via Cisco Telepresence.

Manage 13 Telepresence room calendars daily.

Managed Richardson Briefing Center for 7 years, I was the “General Manager of the Center”.

Managed a global pilot program for the last 3 years and increased pipeline by 33% as well as handled well over 900 briefings virtually in this pilot as well as over 450 briefings onsite in Richardson and Allen.

I managed the Assistant Program Managers that were contractors.

I was the trainer for all new Program Managers/Assistant Managers. A mentor to two Program Managers and three Assistant Program Managers.

EDUCATION

Lewisville High School

LEWISVILLE HIGH SCHOOL

Graduated 2003 with Honors

High Tech Institute – Irving TX

Microsoft Office Suite Certificate

Collin County

Community College

CMA/Office Administration –, GRADUATED, 2005

Microsoft – 2014

PMP Certificate – Graduation Date TBD

SKILLS

Project/Program Management

Report/Invoice Preparation

Professional Presentations

Microsoft Office Suite

Meeting & Event Planning

Trade Shows

QuickBooks

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