Lorraine D. White

**** ******* ***** **. # ***

Hyattsville MD 20782

Phone: 301-***-****

Email: acxwtk@r.postjobfree.com

Summary

Highly motivated professional with strong leadership talents. Team player attitude and the natural ability to interact with all levels of an organization and public. Strong verbal, listening and written skills. Able to negotiate and problem solve quickly, accurately, and efficiently. Adapt at multitasking to achieve individual and team goals. Customer focused with diverse background includes management, customer service, administrative, research, and supervision. Committed to quality and excellence.

Special Skills

•70 wpm

•Proficient in Internet Researches

•Microsoft Office

•Critical Thinking

•Advanced Problem Solving

•Strategic Planning

•Superb Communication Skills

•Insurance Billing

•PT Medical Coding

•IDX Scheduling

•SMS Registration & Billing

Professional Experience

Lombardi Comprehensive Cancer Center

MedStar Georgetown University Hospital

Washington, DC

January 2003 to June 2015

Operation Manager.

•Oversaw and managed the eight divisional hematology/oncology medical secretaries.

•Managed and processed time/attendance cards and records along with submitting weekly timesheets.

•Travel authorization processing, and expense authorization for reimbursement.

•Ordered departmental forms and brochures; processed and kept track of all paperwork submitted for capital budget requests.

•Maintained department confidential personnel records and forms according to JCAHO and Hospital Human Resources policy.

•Ordered all clinical and office supplies, and medical equipment for LCCC area. Entered purchase orders in People Soft

•Coordinated and scheduled all staff office moves and construction projects with the appropriate departments.

•Handled all new hire paperwork, scheduled training classes and processed security access codes.

•Point of telephone contact for patients with complaints, questions, etc., taking messages, and/or triaging calls to the appropriate staff given the type of concerns and the urgency of the situations.

•In accordance with hospital policy, exemplified all guest and staff relations standards in all activities. Served as back-up master scheduler, and also, processed injection bills for 5North/7West – Oncology Infusion Services.

•Started as administrative assistant, position was changed to executive assistant and then to operations manager.

MedStar Georgetown University Hospital

Oncology/Infusion Service – 5North

Washington, DC

February 2001 to January 2003

Medical Office Assistant II.

•Oversaw and managed the front desk of the clinic’s day-to-day operations.

• Scheduled approximately 35-40 patients daily for chemotherapy treatments/injections.

•Answered, triaged and directed all telephone calls.

•Ordered all office and medical supplies for the unit.

•Organized and submitted monthly scheduling, billing and patient statistics data.

•Prepared and submitted time cards/time sheets for the staff.

Medical Personnel

Georgetown University Medical Center @Ballston

Arlington, VA

August 2000 to February 2001

Outpatient Office Assistant Referral Specialist – Family Medicine.

•Answered multi-line telephone and directed calls to the proper departments and/or persons.

•Provided and obtained necessary patients referrals from primary care physicians (PCP) for other specialty physicians within/outside of provider network within the rules and regulations of the insurance/provider guidelines.

•Verified, and updated patient information.

Sislen, Eisner & Associates, Inc.

Washington, DC

December 1999 – July 2000

Front Desk Supervisor.

•Was responsible for the day-to-day management of the front desk for seven (7) physicians.

•Supervised and trained all front desk personnel.

•Scheduled and staffed the front desk to meet the daily needs of the office.

•Answered telephone, directed calls appropriately, and took messages as needed.

•Scheduled patient appointments and updated information in patient data base.

•Instructed the patient on special procedures (X-ray, EEG, EKG, etc.).

•Coordinated ordering supplies on a monthly basic.

Planned Parenthood of the Metropolitan Area

Schumacher Center

Washington, DC

September 1997 – November 1999

Clinic Manager.

•Responsible for daily managerial/operations of a family planning and alternative methods.

•Developed strategies and planned for exceeding center projections and reaching agency goals.

•Developed, managed and supervised center personnel in accordance with Planned Parenthood of Metropolitan Washington, DC, Inc., policies and procedures.

•Interviewed candidates for clinic positions.

•Planned and did orientation and training of new staff hires.

•Prepared and processed weekly payroll. Reviewed and authorized all time, leave and expense reports. Prepared staff schedules and clinic rotations.

•Acted as liaison between administration and center staff.

•Planned and conducted regular staff meetings.

•Participated in annual budget process.

•Developed staffing priorities and budget requirements for center operations, monitored and evaluated center productivity standards.

•Monitored center budget and authorized all financial transactions.

•Monitored data collection, laboratory logs, follow-up on abnormal lab results, supervised medical record keeping, and transfer of records and release of information on site; assured chart completeness and accuracy. Purchased equipment, and furniture. Coordinated maintenance of equipment and furniture in accordance with OSHA, DCRA, CLIA and other regulations.

•Assured adequate ordering, stocking and dispensing of medications and supplies.

•Attended meetings, served on committees, prepared, reported and participated in in-service training.

•Acted as a resource for staff, volunteers, community health educators, and public affairs personnel.

•Involved in all aspects of the center’s operations including HIV/AIDS counseling, women reproductive counseling, abortion and STD (sexually transmitted diseases) counseling.

Education

•Prince George’s Community College

Personnel Management Course

June 1977 – August 1977

•Atlantic Business College – Washington, DC

Business Courses – Certificate Received

December 1965 – March 1966

•Ralph J. Bunche High School – King George, VA

General Academics – June 1964

Software/Workshops/Training

•Public Speaking Workshop

•IDX Scheduling and Registration

•SMS Invision Registration & Billing Compliance Training

•Time Management and Decision-Making

•Orientation for Employees

•Correspondence Manual Course

•SR-171

•Fundamental of Writing

•Leadership and Women

•Effective Writing

•PeopleSoft – Received Certificate.

•COREL WP 6.1

•LOTUS 1-2-3

•Apple Macintosh

•Medical Millennium Software

•Versys Scheduling and Billing Software

•CPT Medical Coding

•Insurance Billing

•IDX Scheduling and SMS Registration & Billing.

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