Jeffrey R. Stouppe

acxwt8@r.postjobfree.com 620-***-****, 1560 J Place Apt 283, Plano, TX 75074

Senior-Level Instructional Design Lead

Executive Summary

Analytical professional with 15+ years’ experience in developing and implementing instructional systems. Expertise in instituting technology-based training and education to improve performance and boost productivity. Adept at translating complex technical terms and processes to become easily digestible by the average person. Quickly adapts to emerging technology. Possesses Master of Education.

Areas of expertise:

Project management – Needs Assessment – Customization Design – Quality Assurance – ADDIE – Multimedia Development – SCORM - Strategic Planning – Team Leadership – Collaboration – Analysis – Budget Management – Computer-Based Training - eLearning

Professional Experience

Independent Contract Work 2013-present

AT&T – Irving, TX - Instructional Designer – 10/2016 to 12/2016

This short, rush project to update and convert call center training materials for DIRECTV and AT&T personnel. The project involves applying re-branding standards and general quality standards to existing materials using Captivate, MSWord, and InDesign.

Atmos Energy Human Resources – Dallas, TX - Instructional Design lead – 06/2014 to 09/2016

Led a team of instructional designers to design and develop new-hire training materials for Customer Service Associates (CSAs). This includes working with a team of instructional designers to develop both materials for instructor–led classes and self-contained system-simulation eCourses. The training covers all aspects of the CSA job including use of the CRM and ISU SAP modules. Additional related projects include new hire materials for dispatchers and assessment modules for back-off (Revenue Management) specialists. The simulations are built in Captivate and run on the SumTotal LMS.

PepsiCo Human Resources – Plano, TX - Instructional Design Consultant – 06/2013 to 04/2014

Convert classroom courses into eLearning courses using native Flash (Actionscript 2 and 3) and plan project timeline. The audience is HR Compensation and Benefits professionals world wide. SMEs for the project are in Asia, so there is extensive use of WebEx, phone conferences, document management / exchange systems and other eTools. The project involves the design and development of SCORM-compliant computer based modules using Flash, Dreamweaver, Fireworks, Premier, NaturalReader, and Snag-it and run on the SumTotal LMS.

American Airlines – Fort Worth, TX - Instructional Design Consultant – 01/2013 to 05/2013

Evaluate training needs and develop training for parts/warehouse management for a new SAP system managing parts for a new model airbus that is joining the AA fleet. The project involved the design and development of scripts and images for both computer based (using uPerform) and instructor-lead training in the use of SAP – Warehouse Management.

Hutchinson Community College – Hutchinson, KS 2002 to 2013

Two-year educational institution established in 1928.

Instructional Design Consultant

Evaluate school practices, course syllabi, and overall academic goals to recommend utilizing various innovative technology. Collaborate with faculty and staff. Instruct courses, face-to-face and virtual, on topics relating to the Internet and web programming. Train faculty members in learning management system (LMS) usage. Design small instructional objects and tools for courses and LMS training. Analyze several institutional surveys, including Noel-Levitz, Community College Survey of Student Engagement (CCSSE), and in-house assessments as committee member for Institutional Effectiveness.

●Instituted coherent, branded web presence by introducing web content management system (CMS) that integrated similar pages.

●Led the migration of 150+ courses across learning management systems (LMS) from WebCT to ANGEL. Streamlined processes by designing templates for master courses and created custom Flash, HTML, Javascript, graphics, and audio elements for learning activities for selected courses.

●Catapulted number of online credit hours from 2,000 per semester to over 16,000 by establishing first round of standards for online classes, training faculty, and establishing routine quality reviews.

●Trained both faculty and students in the use of web development tools such as the ANGEL LMS, Assima's Atlantic Link Content Point and Capture Point, as well as Adobe products such as Flash, Captivate, Acrobat Standard and Dreamweaver.

●Led the project to evaluate and select the next LMS for the college - Blackboard

Performance Improvement Central, Inc. – Hutchinson, KS 1997 to 2009

Independent Contractor/Consultant

Owner/Consultant

Key clients: Electric Power Research Institute (EPRI), Payless Shoes, Kansas Fire Service Partnership

Managed projects to build Computer-Based Training (CBT), guideline book, and databases. Researched industry CBT applications to expand market. Fostered relationships with clients and business partners. Created custom Flash presentations involving animations, video, and interactive elements. Recruited and directed personnel to meet workflow needs.

Projects included:

●EPRI: Instituted comprehensive e-learning/CBT, managing a $700K budget. Designed business and project standards. Customized content to individual needs. Trained 1K+ personnel at eight participating utility companies. Produced tailored presentations. Directed development and execution of two Electronic Performance Support Systems (EPSS).

Result: EPSS systems generated $400K+ profit for sponsoring agency.

●Payless Shoes: PMO member on a project to revamp standards and prototype CBT modules for 4,500 stores nationwide. Created Flash animations, HTML/Javascript quizzes, and Point-of-Sale (POS) simulations. Embedded recorded and edited audio, images, and video into training modules. Launched digital video distribution and display system. All projects completed under budget.

Result: Expedited training time 20%, slashing printing and delivery costs. Reduced production costs for video distribution 60%, garnering $45K annual savings.

●Kansas Fire Service Partnership: Bid for an won this project to establish and program web-based database tool that retains certification information on firefighters. Designed database structure and VBScript/ASP webpages to gather, hold, search, and display data. Recruited SQL programmer to institute Data Transformation Services (DTS) packages. Directed program administrators in managing data for employment candidates.

Result: Reduced time and efforts to identify quality candidates for consortium of regional fire departments by instituting new recruitment and qualifications capability.

●Molly Maids of Wichita: started and co-managed franchise. Hired personnel, managed payroll, taxes, finances, and advertising.

Result: Built to break even in two years, and then shut down with recession in 3rd year.

American Management System 1987 to 1997

Technology and management consulting firm, founded in 1970.

Principal

Project Manager – 1992-1995

Educational Consultant – 1987-1991

Key clients: Travelers Insurance, Bank of Boston, Connecticut Bank & Trust, U.S. Bancorp, State of California Franchise Tax Board, State of Mississippi Department of Revenue, AT&T

Audited clients’ training practices. Led development projects. Defined objectives to design customized training programs. Created graphics and animations to support training efforts. Projects included:

●Medical claims processing system: Masterminded more than 15 hours of CBT training. Conducted train-the-trainer sessions for blended CBT and classroom training, which totaled 50 hours.

Result: Lowered costs of training 33% over five-year period.

●State tax audit system: Developed a total object-oriented approach for online training and performance. Recruited, hired, and managed graphic artist to illustrate training. Transitioned scheme training to online help system. Incorporated CBT into training, Robo-Help files, and subsequent project.

Result: Lowered training expenses 15%, while increasing profitability 5%.

●Manufacturer: Led the project to introduced firm’s first multimedia project, integrating video, audio, full-color photos, and animation into CBT. Wrote and programmed four hours of online training. Recruited photographer for visuals.

Result: Promoted company as key player in regional multimedia development market.

Education

Master of Education in Education Psychology – Wayne State University – Detroit, Michigan

Bachelor of Arts in Psychology – University of Windsor – Windsor, Ontario

Software Skills

Adobe Flash, Captivate, Adobe Creative Suite, Fireworks, Microsoft Office, Camtasia, SnagIt, uPerform, Lectora, Articulate, Audacity, HTML,HTML5, Dreamweaver ActionScript, JavaScript, CSS, Learning Management Systems (LMS)

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