Kim N. Hough

**** ********** *****, ****** ****, MD

202-***-**** (cell)

acxwps@r.postjobfree.com

PROFESSIONAL SUMMARY

Ms. Hough serves as a seasoned, skilled and dedicated professional who exercises responsibility as an independent specialist for planning, coordinating, and performing complex administrative officer and management analyst functions for senior level staff. Analyzes and advises on policy changes and resources that affect program objectives as she serving as administrative officer for large and complex divisions or offices. In essence, anticipates the needs of the head of the office, i.e. CEOs, Executive Director’s, Generals, Admirals, and Chiefs of Staff, such as, what they need, when they need it, before they need it, and interpreting and anticipating the needs and requirements of senior staff and department heads, for over 15 years.

SECURITY CLEARANCE

DoD Secret Clearance - Inactive

DoD Top Secret - Pending

EDUCATION

University of the District of Columbia: Major: Criminology

Howard University (Consortium Program) Business Management:

Strayer College: Business Management/Administration, Political Science and Technical Writing

PROFESSIONAL CERTIFICATIONS AND DEVELOPMENT TRAINING

Proficient in Microsoft Office Suites (Word, Outlook, Excel, PowerPoint, Internet research); SharePoint, Knowledgeable in Visio,,. Completed MS Office Certification Program and completed Oracle 8 courses.

Delta Computer Education, CTI; Delta Micro Systems, Inc.; Oracle 8 Training; Office Pro Software Training

TriCare Management Activity Records Management

Department of Navy Records Management Training

Better Communications Writing Workshop

Time Management Workshop; Padgett-Thomas

Knowledge Management Certification Course

ITIL v2 Foundation Certification Training Course

ITIL v3 Foundation Certification Training Course / Pending

PROFESSIONAL SUMMARY

Program Management Officer, liaison between employees, government and headquarters

Wrote and maintained Standard Operating Procedures (SOP) Staffing and Recruiting

Wrote and maintained Standard Operating Procedures (SOP) On-Off-boarding Employee Procedures

Provided senior level support and analyst to the Deputy Chief Technology Officer

Knowledge Management Team representative for Directorate

Liaison with internal and exterior Senior staff on the behalf of the Technical Director

Provided high level executive support to The Army Surgeon and Deputy Surgeons General as the Administrative Officer.

Performed a variety of key level liaison administrative functions, addressing inquiries from DoD officials offices and communications with executive level department heads identifying reference materials to develop recommended courses of action in accordance with the Department of Defense (DoD) and the Military Healthcare System (MHS).

Collaborated with The Surgeon General (TSG) and Deputy (DSG) to oversee distribution for release of confidential material.

Demonstrated effective ability to provide strong support to large government organizations

Developed and prepared agendas and minutes for Board meetings.

Carried out distribution of highly confidential, sensitive material and issues: Performance of the day-to-day administrative operations; coordinating meetings and distribution of relative materials. Made frequent travel arrangements and organized calendars using calendar software (such as the Defense Travel System (DTS) and with Mil Air.

Conducted in-depth business-development research and compiled results of due-diligence for review by department team.

Administered a wide variety of administrative functions for the department in support of all director-level projects and information management processes.

Compiled and analyzed data from monthly reports to preparing directors’ presentations to Executive management.

Developed internal correspondence that facilitated effective communication and transfer of information between regional offices.

Supervised and trained staff regarding certification of Acupuncture and Chinese Herbology, beginning with 500 applicants, expanding to 3500 certifications in four languages, from Texas to Mexico.

Served as liaison between state boards, commission board members and executive director. Managed all phases of conference and exam logistics: Prepared exam reports, agendas, rosters, etc., info each language group (English, Japanese, Korean and Chinese).

Facilitated and coordinated exchange of information to improve policies, procedures and business practices for the AMEDD, TriCare and Health Affairs agencies interacting with the Executive Agencies Directorate.

Researched and analyzed national and international policy issues involving agriculture, national resources, environmental issues on food safety and quality of health.

PROFESSIONAL EXPERIENCE

Project Manager, Human Capital Office June 2015 – October 2016

Government Accountability Office (GAO) Washington D.C.

Overall responsibility for the successful planning, execution, monitoring, control and closure of all assigned tasks and projects

Performs day to day management of overall contract support operations

Determines priority of tasks with the COR assistance and assigns work to contract staff

Monitors the overall quality and performance of ongoing work assignments in process through to their completion

Performs quality control checks on all assigned work products

Resolves problems in a timely manner

Provides guidance to staff; ensures that all deliverables are met

Maintains an up to date working knowledge of the activities and project tasks of each staff member

Attends a monthly progress report meeting or participates in a monthly progress report conference with the COR and/or the Contracting Officer (CO)

Establishes and maintains a work assignment file for all work assignments

Provides a weekly report on work performed and hours worked for staff

Monitors and tracks work assignment progress

Senior Administrator Program Management Officer December 2013 – January 2015

DOD Defense Information Systems Administration (DISA): NOVA-Dine Corporation, LLC, Ft. Meade, MD

Served as Senior Program Management Officer and liaison between Headquarter Office, Government Officials and employees. Planned and coordinated new employee orientation; Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related issues. Wrote monthly status reports and tracked deliverables;

Maintained and compiled statistical data for reports on personnel-related data, such as new hires, transfers, performance appraisals and contact information.

Wrote and maintained updates on the Staffing and Recruiting Policy (SOP-Standard Operating Procedures)

Compiled data and wrote Weekly Status Reports

Kept staff of over 140 employees informed of all upcoming requirements and events

Tracked entire staffs mandatory training for both company and government

Senior Executive Assistant/Management Analyst/Administrator to the Deputy Chief Technical Officer (DCTO), Enterprise Information Services (EIS) of the DOD Defense Information Systems Administration (DISA):

Lockheed Martin, Ft. Meade, MD January 2011-December 2013

Accountable for developing senior level administrative and analytical support to the senior executive/director of the DISA Enterprise Information Services Department.

Provided executive level support services to the DCTO/HQE of the DoD IT services organization.

Represented organizational unit on administrative matters

Provided marketing support and preparation for department, including internal and external convention and worldwide conferences

Knowledge Management team representative

Knowledgeable and experienced with the DISA EIS Enterprise Services Organization

Recommend, interpreted, and/or implemented company and internal administrative policies and procedures.

Performed a combination of administrative tasks in such functional areas as finance, human resources, purchasing, and/or communication traffic. Aided in the preparation of budgeting, project scheduling, and statistical reports as required.

Tracked action items from all departments and client (government agencies).

Coordinated social events for the Directorate (Retirements, promotions, luncheons and staff-building functions)

Short-term Contractor as Senior/Executive Administrative Assistant

National Oceanic and Atmospheric Administration (NOAA) Silver Spring, MD November 2009 – September 2010

Lockheed Martin, Crystal City, VA (Director and VP’s office)

Developed, evaluated and monitored correspondence, from congressional staff, constituents, etc., in addition to review and prioritize incoming documents assigning to appropriate office for action after analyzing content and identifying issues and areas of concern: Functioned as time keeper, calendar control and travel with follow up on staff commitment

Scheduling and set up meetings and conferences, both live and VTC set up

Incorporated knowledge of methods and structures to improve and enhance directorate operations

Recommend and implemented changes in administrative policies and procedures as needed.

Executive Assistant/Administrative Officer to The Army Surgeon General and Deputy Surgeon General of the US Army (OTSG) and the Department of Defense (DoD) Executive Agencies Directorate: June 2002 - October 2007

Provided high level executive administrative support to The Army Surgeon and Deputy Surgeons General. Performed a variety of key level liaison administrative functions, addressing inquiries of DoD official’s offices and communications with executive level department heads identifying reference materials to develop recommended courses of action in accordance

with that of the DoD MHS. Collaborated with TSG and DSG to oversee distribution of releases of confidential information to the Board. Developed and prepared agendas and minutes in preparation for Board meetings and carefully monitored action items.

Acquired and scheduled Mil-Air and local travel, effectively reducing travel expenses and identified cost effective travel agents and negotiated varied contracts

Successfully coordinated and hosted numerous senior level promotion and retirement ceremonies, creating invitations and promotional materials, booking venues and assisting with the selection of guest speakers for the Army Surgeon General

Program Manager

National Commission for the Certification of Acupuncturists, Washington, DC June 2000 – July 2002

Supervised and training of a staff of six. Consulted and processed candidates for participation in two-day exam. Consulted with clients on a daily basis. Was Liaison between state boards, Commission board members and executive director. Managed all phases of conference and exam logistics: Prepared exam reports, agendas, rosters, etc., for each language group (English, Japanese, Korean and Chinese). Composed and responded to correspondence to applicants, schools and state boards.

Supervised and retrained certification/evaluation staff on newly implemented procedures

Re-organized a more efficient system of establishing evaluation and certification methods to a more efficient qualifying method

Coordinated logistics for national exams existing of over 500 to 2500 participants across the country at least 4 times per year. (Planning included all aspects of preparing the entire conference/site for this 2 day event)

Developed and implemented an improved method of evaluation and review of both domestic and international certification applications for eligibility for certification exams

Senior Executive Assistant

National Center for Food and Agricultural Policy, Washington, DC September 1995 – September 2002

Right-hand to the executive director. Recorded, transcribed and edited minutes of board executive committee meetings. Answered correspondence on behalf of the executive director regarding inquiries on international trade, environment and food safety competitiveness. Coordinated travel; maintained calendar and daily schedule for the executive director and coordinated special events/meetings.

Researched and analyzed national and international policy issues involving agriculture, national resources, environmental issues on food safety and quality of health.

Assumed office billing in conjunction with financial management firm

SPECIAL QUALIFICATIONS

Program Management Officer to multi-million dollar DoD contract existing of over 140 employees

Analyzed program parameters for new employees to develop an SOP for on-off boarding employees

Tracking and updating data for required deliverables

Coordinated logistics for local and national Congressional workshops across the country with up to 2500 attendees

Managed all logistics for approximately 35 or more conferences/workshops and meeting preparations

Coordinated workshops, seminars and training retreats for Board of Directors/governors and staff

Provided ongoing internal and external coordination with staff and Executive Agencies Program Directors

Developed and maintained administrative processes that reduced redundancy to improve accuracy, and efficiency

Established proven track record of accurately completing research, reporting results and information management marketing-support activities

Focused on results oriented in supporting deadline-driven operations; ability to identify goals and priorities and resolve issues

Researched regulations, public laws, and other reference materials to develop recommended courses of action in support of the Directorates mission

Assisted in the consultation and preparation of business case analysis and business planning techniques for the Executive Agencies to assist in identifying and implementing efficient and effective business practices

Provided administrative command and control; communications between OSD, SECDEF, DEFSECDEF and DoD IG.

Coordinated senior level promotion and retirement ceremonies, creating invitations and promotional materials, booking venues and assisting with the selection of guest speakers for The Army Surgeon General

Managed licenses for all newly acquired businesses and renewal processes

Major contributions in design of interoffice internet, collaborating with Web developers to identify and define essential components of site functionality

Trained and supervised evaluation staff of six

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