Levester Hughes

*** ***** **. **** ******, IL ***66 773-***-**** acxwpm@r.postjobfree.com

Extensive experience in positions that require the delivery of exceptional customer service, leadership, Accounts Receivable tasks while providing excellent service to internal and external clients.

PROFESSIONAL SKILLS

Organize and prioritize tasks to achieve goals

Knowledge of administrative and clerical tasks

Ability to work with minimal supervision

Detail oriented

Ability to think critically and take initiative

Microsoft Word, Power Point, Excel, and Outlook

SAP Knowledge, AS400

PROFESSIONAL PROFILE

Management

Manage accurate processes of customer accounts

Perform customer service duties with assigned territories

Manage EDI system for receiving and dispatching orders

Produce specific reports on all functions for distribution and analysis

Interpersonal

Resolve customer discrepancies in a timely manner

Interact with internal and external customers

Worked with team members to reconcile Accounts Receivable and order issues

Organizational

Provide support to sales teams on product availability

Process domestic and international orders through EDI system

Knowledge of promotional items and special deals

EMPLOYMENT HISTORY

Namaste Laboratories, Blue Island, IL 2009-Present

Senior Customer Service Representative

Responsible for performing customer service and order processing operations. Handling customers issues and discrepancies within assigned territories; to include order entry, billing, invoicing, credit/debit memo processing, process new orders and backorders to dispatch to warehouse through EDI system; includes receiving and answering customer and sales associates questions regarding customer claims with resolution, produce specific reports on all functions for distribution and analysis. Preparing and assigning customer return authorizations for pickup. Backup for Accounts Receivable and billing.

Accounts Receivable Clerk

Perform billing/invoicing and apply cash receipts on a daily basis into accounts receivable system and reconcile back to the bank Lockbox and deposits. Process credit card payments, daily remote deposits and, cash deposits for ORS and Salon Professional. Assist management and/or Credit Analyst in resolving customer account discrepancy and disputed balances. Perform credit memos, adjustments and allowances. Prepare invoice emails and mailings. Maintain files and prepare charge-backs where appropriate.

USG Corporation, Chicago, IL

Customer Data Operations Analyst 2006-2008

Process daily sales and accounts receivable for fifteen U.S. Sales Offices and one Canadian Sales Office. Post debit and credits. Interact with sales, customer service accounting and IT to ensure accuracy of batches and accounts receivable totals. Enter daily totals into Mainframe and excel spreadsheet. Complete month-end closing first ten days of new month. Work diligently with team to process in transits of sales and several month-end closing jobs. Work closely with Auditors for yearly audits.

Premiere Global Services, Chicago, IL 2001-2005

Accounts Receivable/Billing Clerk

Post Cash payments within 1-2 days of receipt. Prepare, enter, and balance Companies Cash Receipts. Download automatic log from bank. Manually enter items that could not be posted automatically. Post credit card payments and refunds. Research of cash receipts, misc. funds and credits. Call customers when documentation is needed. Work with bank customer service for inaccurate bank totals or missing backup. Maintain Cash Receipts Spreadsheet. Reconcile posts to General Ledger w/the Cash Journal and cash spreadsheet.

USCO Logistics, Alsip, Illinois 2000-2001

Jr. Administrative Assistant

Create spreadsheets, enter data into excel. Enter hours for Ceridian payroll. Correct and post timecard entries. Balance general ledger account. Prepare documentation using MS Word. Manage employees sick and vacation time.

DeLeuw, Cather and Company, Chicago, Illinois 1992-2000

Senior Accounting Clerk (1997-2000)

Enter data into the AS/400 system. Balance weekly unapplied cash account. Establish and maintain project and general billing instructions on new projects for adequacy. Make daily deposits of company checks, run month-end close reports and bank reconciliations.

Payroll clerk (1995-1997)

Prepare time control summaries, audit weekly payroll edits and timesheets. Update weekly time for payroll. Set up employees’ numbers and payroll deductions, direct deposits and U.S. savings bonds. File confidential correspondence and entering sick and vacation time for employees.

Accounts Payable Clerk (1992-1995)

Obtain primary financial data for use in maintaining accounting records. Audit, voucher and enter expense reports and accounts payable vouchers. Manage mailing of vendor and expense payments to several offices. Prepare quarterly airline reports and monthly executive summaries.

EDUCATION

Chicago State University, Chicago, IL-Bachelor’s Degree in Business Administration, May 2013

Richard Daley College, Chicago, IL - Associates Degree in Business Administration, June 2007

Robert Morris College, Chicago, IL-Administration/Secretarial Certificate

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