Jeffrey Fallang

**** ********** **. ******** ******* CO. 80918

acxwo7@r.postjobfree.com

Cell: 719-***-****

Manager Trainer Clinical Informatics

Summary of Qualifications

I have 26 years of combine training and management experience as a DOD contractor and Decorated Navy Veteran. I am a problem solver, innovator and training development expert. I enjoy challenges, bringing my unique skills to leverage positive outcomes to raise the bar.I am an experience worldwide training consultant with the flexibility and adaptive nature to overcome problems where I must create a solution to problems and manage solutions to leverage the best outcome.

Core Competencies

Management

Electronic Health Record Documentation

Microsoft Office

Team Building

Trouble Shooting

Project Management

Implementation Strategy

Process Improvement

Image Scanning

Training Strategy

Quality Assurance

Professional Experience

Regional Manager / Clinical Systems Trainer, Planned Systems Inc., Columbia, MD 2013 to 2016

Responsible for Clinical Training and Trainers in the Western U.S. and Asia: Responsible to the Vice President and Program Manager for PSI.

I was responsible for all electronic health record training performed at Department of the Airforce Medical treatment facilities.

Supervised and trained and directed twelve employees, travelling across the globe from Europe to Japan.

Trained over 3000 Electronic Health Record users to use clinical applications and performed analysis of skill sets, to include Scanning, Image collecting and imbedding for Health Artifact Image Management.

Innovated off the shelf software ware solutions to adapt to changing documentation standards, projecting and training new skills to trainers worldwide.

Improved documentation accuracy by team building unique analysis and implementing ICD10 coding training strategy with coding staff at 6 individual medical sites to Providers, Nurses and Techs.

Formed Process Improvement teams with Clinical Leadership to identify weaknesses and redundancy in training and utilization to increase documentation proficiency, and scanning attachments.

Adapted network communication software to reach remote training challenges via Adobe, SharePoint, Instant Messenger, Smartboard and Video Recording as well as PowerPoint, and published local guides as a training resource.

Overcame initial reluctance to adopt and adapt to new changes to software by heavily marketing existing products in schedule meetings and impromptu demonstrations.

Performed qualitative and quantitative testing of core competencies and skills to ensure that trainers and trainees were competent and literate as required by job demands at all levels.

Promoted twice and received bonuses, receiving numerous customer service awards.

Provided work analysis, and interoperability of patient information across all work centers within the hospital.

Tested software interoperability within the revenue cycle focused on coding accuracy.

As a leader built the training teams for Provider, Nurse and tech as well as administrative modules.

Focused training and development to ensure standardization and consistency and coding accuracy.

As software designs changed I also informed and demonstrated key features of new methods.

Routinely met with clinical staff and coding experts to ensure that simplification and ease of use were promote during training.

Attended meetings with clinical leadership and administration to remain aware of problems with implementation and training and adoption of electronic health records.

Trained clinical teams based on role and interaction to ensure that each team member met training standards and understood documentation and patient care interrelationships.

Responded to requests from clinical leadership to promote innovation and listen to user complaints.

Examined clinical roles to take full advantage of resources to train efficiently.

Adhered to and promoted current policies and procedures for all health care facilities such as HIPAA.

Change manager I examined with my training team, all benefits of role based training.

Designed and produced training aids for daily, classroom and one on one training needs for the user.

Interacted daily with clinical staff to provided positive interaction at the point of care to the outpatient and inpatient treatment areas to observe, discuss and train when necessary in the sustainment role.

Identified and suggested ways to eliminate redundancy to reduce paper usage but also to provide a “plan B” in case of system failure, power outage, etc.

Working with providers and staff, methods to correct, add or modify or amend medical records efficiently.

As a trouble shooter and problem solver demonstrated solutions to typical problems and produced a FAQ or frequently asked question guide for routine issues.

Clinical Analyst / Trainer, Computer Generated Solutions. New York, NY 2005 to 2012

Worldwide Software Trainer responsible for Initial and yearly training for 3200 plus Medical Providers and staff from Germany, the UK and U.S.: Heavily Marketing, training and implementing medical software, as well as troubleshooting and product development.

Problem Solving technical challenges to fully overcome ICD9 coding problems by unlocking pieces of the EHR documentation suite. Increasing user adoption and understanding of training for ICD10 as well.

Performed analysis of clinical workflow to identify problems to eliminate speed bumps and increase understanding of process improvement and assist in positive branding of new software products.

Attending stakeholder meetings to increase visibility of new software and identify training thresholds to overcome in cooperation with clinical leaders.

Attending yearly scheduled meetings with Research and Development to embrace new training tools and methods.

Software Trainer – Implantation Consultant, Unisys Reston VA. 2004 to 2005

Contractor, working for the Department of Defense responsible for Electronic Health Record Training.

Site Manager responsible for training team and training curriculum, training and testing of students.

Troubleshooting technical issues at the local level with local IT professionals to integrate electronic software to function and transition from paper to electronic documentation methods.

Helpdesk during and after normal work hours to assist customers with training problems as well as reporting technical issues to elevate to the software developer.

Independent Hospital Corpsman Submarines, USN 1987 to 1997

Senior Medical Department Representative serving with the USMC as a combat field technician deployed abroad.

Independent Duty Technical serving on various platforms including the USS Missouri BB63, Submarines and Carriers in the Pacific and Atlantic Theater.

Surface and Submarine Qualified with battle awards prior to and during the first gulf war.

Manager, Senior Non-Commissioned Officer, responsible for pay, personnel and medical record and logistic needs for myself and my crew.

Trained to excel and lead, and adapt and overcome I received service awards and recognition, honorably discharged to pursue a career in health informatics and medical assisting.

Education

DeVry University, Bachelors Systems Technical Management.

US Navy Independent Medical Training Schools as Hospital Corpsman.

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