Madalina Caridad Dellanos

***** ********* ***** ******

Miami, Florida 33177

305-***-**** H acxwmr@r.postjobfree.com

Summary:

I am seeking a position within a company as a customer service representative, where I can satisfy my passion of helping others and provide the best customer service experience

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Assurant Solutions .

Cutler Bay, Florida

October 2014 - October 2015

ITS tracking department customer service agent

*Inputting new property insurance policies in Assutrak to avoid forced placed lender insurance on home and condominium owners.

*Contacting Insurance agencies to verify if policies are active.

*Searching Condo database for Master policies and entering in Assurtrak.

*Cancellations

*Contacting Green Tree directly to verify if loans are escrowed.

*Disburse Payments from escrow account.

* Stop payment request

* Endorsements, Reinstatement and processing invoices.

Assurant Solutions .

Cutler Bay, Florida

DFS Claims and Activations Agent.

June 2014- October 2014

* Taking Initial claims for (Disability, Unemployment, Hospitalization) over the phone.

* Taking Loss of Life Claims

* Examining all information submitted

* Documenting information received of claims

* Processing payments, continuing and finalizing payments Visa Inc.

Blue Lagoon Florida

Customer Care.

December 2013- March 2014

* Assisting customers of prepaid Visa cards

* Educating customers of terms & conditions associated with the card

* Taking initial dispute claims

* Handling escalated calls

Concord Consulting Group

Miami Lakes Florida

Business Marketing

March 2010-April 2012

*Recruit new advertisers for a business magazine

*Recruit Chiropractors for USIC Network

* Cold calling Doctor's office to recruit them the to join the 1-800-411-PAIN network. Aramark Facility Services

Miami Gardens, Florida

Housekeeping

October 2011-January 2013

*Maintaining and sanitizing gym area in Florida Memorial University

*Practicing safety skills

*Organizing and educating on the safety of MSDS sheets

* Office cleaning and sanitizing areas frequently used by student.

* Food preparation for Miami Dade correctional facilities.

* Packaging ICare packets for Miami Dade County/Broward County Jail inmates. Inktel Direct Marketing Solutions

Miami Lakes, Florida

Customer Care Representative

October 2010-July 2013

*Wal-Mart Inbound Call Center

*Reporting customer complaints

*Inputting data on customer suggestions

*Reporting adverse events accurately to the FDA

*Distributing MSDS sheets and educating the safety and proper use and storage of chemicals. TMS Health

Boca Raton, Florida

Pharmaceutical Representative

October 2006-June 2008

*Educate Doctors on new medications and clinical trials.

*Pharmacy stocking program

*Pharmaceutical Recalls

*Recruit new patients for new clinical trials

*Distribute diabetic meters for One Touch

*Distributing Package inserts to patients and doctor that request more information on black box warnings.

* Customer service for national recall line and adverse reactions and events.

* Reporting adverse reactions and event accordingly to the FDA for proper recording. Elephant Group

Margate, Florida

Customer Service

August 2005-June 2006

*Dish Network and Directv Sales. *Outbound cold calling

*Account creations. .*Dispatching installation technicians*Credit checks. .

*Appointment and setting

*Inbound calls

Wal-Mart Supercenter 2962

Pompano Beach, Florida

Department Manager (Dept. 82)

January 2003-August 2007

*Front end Supervisor

*Rotating stock

*Cashier

*Unloading trucks

*Utilizing electric pallet jack

*Placing orders on smart system and Tailzon spectrum

*Canceling orders

*Stocking merchandise and insuring that sale that are published are in display in the appropriate sections.

Americas Media Association

Coral Gables, Florida

Telemarketing

March 2002-December 2003

*Dish Network and Directv Sales

*Account creations

*Credit checks

*Appointment and setting

*Outbound cold calling

*Dispatching installation technicians

*Inbound and cold calling

Education :

ATI Career Institute

Doral, Florida

Automotive Master Tech

March 2009-November 2010

Job Corps

Homestead, Florida

Business Communications, November 2002

American Senior High

Miami Lakes, Florida

GED. June 2002

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