Rick Fankhauser

918-***-**** acxwln@r.postjobfree.com LinkedIn

**** ***** ******** ****** ****** Arrow, OK 74011

** ***** ***** ** ****** experience, including 7 years of Petrochemical Plant Operations, and 10 years as a Business Analyst (of which 6 years was SharePoint Project Experience)

Operator/Honeywell TDC 3000: Safe/Hot/Entry Permitting, Gas Testing, Pipefitting, Sampling/Testing for two Catalytic Reforming Units (CRUs), two Hydrotreaters, Gas Concentration Unit, 600lb & 150lb Steam Production

Special Assignments: Energy Team, Financial/Risk Analysis, Budgets, Reliability, Steam Plant Balance/Drawings, Root Cause Failure Analysis, Fire Team, HAZMAT, New Hire Training

SharePoint Site Administrator: Created more than 100 Knowledge Management sites

Process Improvement: Led over 400 Process mapping exercises

Skills and Capabilities:

(further details - pg. 3)

Business Process Analysis/Requirements Gathering

SharePoint Site Administration

Process Improvement

Six Sigma Black Belt

Petrochemical Plant Operations

Branch Management

Business Owner

Team Lead

Compliance

Change Management Approvals

Major Project Areas:

IT Processes

Knowledge Management Portals

Customer Relationship Management (CRM)

Call Center

Sales Lead Management

Aviation Scheduling

Energy Savings

Training

Experience:

WILLIAMS COMPANIES, Tulsa, OK 2005 - 2015

Senior Business Process Analyst; SharePoint Site Administrator

Publicly held premier provider of large-scale energy infrastructure to connect North American natural gas and natural gas products to growing demand for cleaner fuel and feedstocks.

Developed Aviation Trip Request Form that decreased trip preparation time by 75%

Identified $13K in overlooked annual employee payroll parking deductions owed to Williams

Developed Call Center solution which resulted in enough efficiency to eliminate the replacement of a contract employee who had left the company saving over $36K/year

Identified Markview Accounts Payable system configuration that was allowing duplicate Vendor payments

Created SharePoint Vendor Reconciliation/Dispute Solution after discovery of $1,870 duplicate monthly payment

Authored Business Case to shut down failing BPM application resulting in over $100K savings

Saved the expense of 200 contractor hours by recommending not to implement what would become a high-maintenance training solution

Reduced SOX reporting costs by 22 Contractor hours/week and Improved Final Reporting Time by 2 hours/week

Saved $40K on BPM Helpful Tools collaboration, utilizing resources already owned

Identified severe Secure Data Vault failure and initiated system review to protect Executive-level Information

Developed the Self-Service Room Reservations Tool, now utilized for over 55% of room reservations

Developed SharePoint 2013 Visio Process Mapping Solution to track Roles, Activities and Systems.

Developed Call Center Calendar which later served as the primary system during a problematic upgrade

Decreased BPM website outage from over 45 hours in 2006, to 5 hours in 2009, and to 0 hours in 2012

Developed LDRPS Disaster Recovery Plan for a service area

Authored Williams's first System Implementation checklist to enable stakeholder awareness

Responded to 6 internal FERC inquiries successfully, minimizing further project resource usage/delays

TERMINIX INTERNATIONAL, Tulsa, OK 2003 - 2005

Six Sigma Black Belt/Process Improvement

Largest pest control company in the world, operating in 45 states in the US and 14 countries worldwide. Subsidiary of ServiceMaster.

Originated and implemented Internet Sales Lead Response System with revenue recovery savings over $3,000,000/year, with only an initial cost of $20,000: 19 hours average response time decreased to less than 6 minutes.

Saved 4,100 customers due to be canceled by correcting inaccurate CRM “60-90 day overdue” status

Saved $300,000/year by developing and managing project that reduced servicing of canceled customers

Increased Sales Lead Closing % by developing CRM process that utilized Sales and CRM data to support redistribution of Leads to higher Closing % Sales staff

TERMINIX INTERNATIONAL, Tulsa, OK

Branch Manager 2000 - 2003

Increased Branch Sales by 19% over prior year, Operating Profit Margin to 22%

Decreased Annual Branch Employee turnover by over 20%; Customer Cancel rate by 7%

Utilized CRM data to build Business Case that reallocated $190,000 in advertising dollars to higher Sales Closing % zip codes

Reduced Annual Branch Customer Damage Claim costs by over $30,000/year by eliminating sole provider agreement

IMC FINANCIAL, Wichita, KS

Team Lead, Database/Dialer Administrator - Call Center Operations 1999 - 2000

Start Up Financial Services Company. No longer in business.

Minimized company’s legal exposure due to portfolio fraud by fostering proactive attorney relationships

THORN AMERICAS INC. (RENT-A-CENTER), Wichita, KS

Hyperion Database Administrator/Financial Analyst: Corporate Finance 1998

Largest rent-to-own operator in the United States. Acquired by Renter’s Choice in 1998.

Increased monthly forecasting accuracy by enhancing existing Excel spreadsheets

Increased accuracy in forecasting new store financials by updating New Store models

TEXACO REFINING & MARKETING INC, EL DORADO, KS

Operator/Honeywell TDC3000: Petrochemical Refinery 1990-1998

Multinational energy corporation acquired by Chevron Corporation in 2000.

Conceived and managed $48,000 energy project with over $50,000/yr. savings

Identified $82,000 in vendor/contractor overcharges

Identified $60,000 in equipment malfunction costs using infrared thermal technology

Reduced cost center budgeting preparation process by 50%, utilizing past operating expense data

CUSTOM LAWN SERVICE COMPANY, El Dorado, KS

Owner – Manager 1976-1991

Education:

Master’s Degree - Business Administration, Friends University, Wichita, KS (1994)

Bachelor of Arts Degree - Finance, Wichita State University, Wichita, KS (1990)

Dale Carnegie Course, Tulsa, OK (2005)

Awards:

Williams Cornerstone Award, General Services Project (2013)

Williams Champion Award, Organizational Change Management Project (2007)

Most Innovative Six Sigma Project, ServiceMaster Company (2005)

Award of Excellence, Terminix (2003)

Customer Quality Assurance, 3rd in Company out of 340 branches, Terminix (Q4, 2002)

Top Team Lead and Individual, Revenue, 12 consecutive months, IMC Financial (1999-2000)

Skills and Capabilities

(Detailed)

Business Process Analysis / Requirements Gathering

Analyzing Business Needs

Process Mapping

Working with Users to evaluate Cost/Benefit of Solutions

Lead Software Configuration

UAT Scripts and Testing Coordination

SharePoint Site Administration

Authored SharePoint 2007 User Documentation/Videos

Created over 100 sites from simple to complex

Developed SharePoint 2013 Visio Process Mapping Knowledge Management Portal Solution to track Roles, Activities and Systems

Process Improvement & Six Sigma Black Belt

Sales Lead Response System

Customer Problem Resolution, CRM

Voice Over IP Implementation/Reporting, Call Center Performance, Agent Scripting, and Predictive Dialer

Petrochemical Plant Operations

Operator, Honeywell TDC 3000: Catalytic Reforming Units (CRUs), Hydrotreaters, Gas Concentration Unit, Gas Testing and Permitting

Special Assignments: Energy Team, Financial/Risk Analysis, Budgets, Reliability Projects, Root Cause Failure Analysis. Isometric Steam Plant Balance/Drawings, Volunteer Fire Team, HAZMAT, New Hire Training

Branch Management

Managed $3,400,000 P&L

Managed 37 Full Time employees; 3 first-line direct reports

11,000 customer base

Business Owner – Management at age 26

Successfully started and operated a small business which provided college tuition for Bachelor’s degree

Managed $242,000 P&L

Managed 3 Full Time and 20 Part Time employees

400 customer base with superior Customer Service

Team Lead

Supervised Account Managers/Skip Tracers team with $3,000,000 combined portfolio

Managed special projects: Customer Service/Problem Resolution/Legal Dispute Resolution

Developed/instructed Negotiations Training Program

Compliance

FERC Process Maps

FERC Review and Approval Meetings

Business Process Management Website Administration

Proforma ProVision System Administrator

Authored User Manual for Proforma ProVision v5.03

Protiviti SOX Report Portal Administrator

Change Management Approvals

Enterprise Change FERC approvals

Enterprise Change FERC Knowledge Documentation

Financial Analysis/Modeling

Prepared monthly P&L forecasts

New Store Modeling/Asset Portfolio Modeling

Due Diligence team

Petrochemical Operations Experience

Below is a high level summary of my 7 years Petrochemical Operations Experience as an Operator B and Operator A for Texaco Refining and Marketing at their plant in El Dorado Kansas from 1990-1998 (now owned by Holly Frontier).

Petrochemical Refinery Operator in area comprised of 5 units– 7 years:

2 - Catalytic Reforming Units: 13,000 bbl, 19,000 bbl

Compressors: 4-Ingersoll Rand Recip, 1-3,000 hp Centrifugal

2 - Hydrotreaters: 12,000 bbl, 21,000 bbl

Compressors: 2 Ingersoll Rand Recip

1 - Gas Concentration Unit: 3,000 bbl

Waste Heat Steam production: 600#, 150#

15 Furnaces (4 forced draft)

Operations Duties:

Honeywell TDC 3000

Gas Testing and Permitting

oHot Work

oSafe Work

oConfined Space Entry

Lockout/Tag out

Sampling and basic testing: Hydrogen gravity, propane, H2S, reflux, cooling water, Amine, Lean Oil Recovery

Measurement Reconciliation

Operator Logbook

Operations supplies inventory/Cost Center distribution

Operations Liaison with Electronic.Instrumentation Techs

Inspection/Turnaround Duties:

Blind List

Section updates

Catalyst Regeneration/Oxygen Injection

Boilermaker and Pipefitter’s helper

Distillation tower tray spot checks – bubble caps and cleanliness

Contractor Safety & Motivation

Special Assignments:

Energy Team: Insulation and Steam Systems

Financial/Risk Analysis, Budgets

Reliability

Root Cause Failure Analysis

Amine Recovery

Flare waste reduction

Isometric Steam Plant Drawings - FCCU

Shift/Volunteer Fire Team, approx 200 hrs

HAZMAT

New Hire Training

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