Customer Service Maintenance

George Dushaj

*** **** **** ******, *** York, NY 10028 646-***-**** ************@*****.***

CERTIFICATIONS:

Penn Foster/Carpentry & Plumbing Certifications

Fire Safety Director, City of NY May 2012 /Present, Institute of Fire Science/John Jay University

Certificate of Fitness/ Metro-Tech FDNY Headquarters/ Z-50, S-95,S-12, S-13- Combination Standpipe/Sprinkler Systems City of New York, Commercial/Residential Hi-Rise /Hotels

RELEVANT EXPERIENCE

Toll Brothers & Equity Residential Development, 400 Park Avenue South/ The Prism October 2014 - Present

Operations Manager

Operation, maintenance, and repair of all mechanical systems related to the High Line Cogeneration Leed Green Building; these systems include but are not limited to HVAC, life safety domestic water, irrigation, lighting, and drainage electrical modulating systems

Complete all work requests for development and managers

Develop and implement work order systems, procedures for submission of authorization of all work orders

Provide building workers under my supervision with all necessary safety equipment to the standards of OSHA

Life safety, emergency meetings bi-weekly with all internal staff

Provide education material to residents about apartment/resident health and safety requirements

Maintain and post all professional licenses, certifications, an permits as required by governmental, D.O.H, D.O.B D.E.P and FDNY code regulations

Responsible for daily logs of all gravity tank/ status - cooling tower water treatment including all centrifugal pumps and other related equipment

Complete logs and records of all vendor PM visits and detail log and testing to all entire fire suppression devices and systems

Building Link – Make sure all maintenance requests, shift logs and residents instruction were up to date

BMS ( Building Management System) – Daily Monitoring the Computer terminal electronically that serves overseeing all mechanical systems to the building ( HVAC, Condensed Primary and Secondary Water Loops, Heat Exchangers/Boilers/ Expansion Tanks/

Cogeneration System – Combined Heat and Power – Tecogen System, Supplied Heat and Electricity to the Entire building – Full Monitoring and making sure the system was inspected daily and operating as designed

Act as on-call, main point-of-contact to resolve emergency maintenance issues

Operation, maintenance, and repair of water filters, softeners, piping and pumps used in conjunction with water distribution, including all sinks and toilet bowls, including all supply lines, drains, water lines, control devices and sprinkler systems

Maintained the operations of the Gravity Tanks and 2 Cooling Towers and their chemical water treatment in compliances to the City of New York

Operation, maintenance, and repair of all types of electrical motors and engines used to power pumps, compressors and fans

Provide residential manuals and trainings appropriate to new occupants when they move into the building

Develop a written plan for control operations and sequencing for all central heating and cooling systems.

Inspect all HVAC controls monthly to verify proper setting and operations

Maintain logs of results of monthly inspections including adjustments of maintenance activities

Maintenance of elevators except where serviced and maintained by specialized contractors;

Operation, maintenance, and repair of the building automation systems including consoles, data gathering panels, remote sensors, and indicating devices

Operation, maintenance, and repair of sanitary sewer systems, sump pumps including basins, water closets with maintenance and repair of FHL-owned kitchen equipment

Track and evaluate water levels, water consumption for any unusual patterns at each billing cycle ensuring this evaluation directs necessary repairs for water conservation.

708 Fifth Avenue & 7 West 55th Street, Fire Safety Director, Assistant Director of Facilities October 2008 – October 2014

Manage HVAC mechanical repairs/Cooling Towers

Maintain central air conditioning system for both facilities

Maintain Interior fire alarm systems through ADT Central Station

Participate and attend biweekly Property Committee meetings

Manage day-to-day operations of adhering to the standard of the Department of Buildings & Fire Department of NYC

Spearhead the logistics of meetings, conferences, and parties for external clients

Coordinate the CAT testing of all elevator carts with Department of Building Inspectors and respective elevator engineers

Organize scaffolding projects with external construction vendors

Meet with Architects semi-annually to examine external masonry work for any seeps of leakage or mis-structure

Coordinate semi-annually Ford LLC Architects to examine complex stained glass windows throughout both facilities, both 708 5th avenue and 7 west 55th street .

Conduct semi-annual testing of 275 smoke detectors and 15 heat detectors for use

Coordinate new ABS Leak detection systems with ABM Controls to check HVAC leaks throughout both facilities – REMOTE access to HVAC controls

Designing the layout of energy distribution, water pipes and ventilation systems

Assessing whether a site is suitable for construction

Identifying the materials and equipment to be used in the various systems

Drawing up plans, writing briefs and reporting on progress

Carrying out tests on systems and making changes to plans where necessary

Monitoring the installation of services and managing their maintenance once the building is completed

Making sure that all building services meet health and safety requirements and environmental legislation.

Negotiating contracts with clients, particularly in consultancy work

Liaising with plumbers, electricians, surveyors, architectural technologists and other construction professionals

Giving presentations and writing reports highlighting the practical implications of the architect's designs

Promoting energy efficiency and other sustainability issues

Painting restoration/renovation of offices, plumbing, minor electrical work, such as installing chandeliers, light fixtures, suspended ceiling light fixtures

Update staff on daily basis regarding operations, project statuses, updates, etc.

Run and manage fire drills every 3 months according to NYC D.O.B Rules of the City of New York

Manage three porters, 3 doormen, 1 handyman and 3 maintenance employees

Douglas Elliman Prudential, 345 E. 86th St. NY, NY Handyman, Assistant Superintendent 2004, 2008

Assisted superintendent in maintaining 95 unit apartment building

Minor plumbing and electrical work

Maintained boiler and other mechanical systems within the building

Light carpentry, interior painting, apartment improvements

Filling in for staff during emergencies and reporting to the super and board of director

Carry out all kinds of electrical repair, HVAC, carpentry, painting and janitorial duties

Perform preventative maintenance tasks on a regular basis

Fix electrical fixtures and handle plumbing/leakage problems effectively

Maintain and organize building walls, floors and ceilings

Qualifications:

Excellent customer service, interpersonal, and communication skills, a quick learner and results-driven

Accustomed to high stress situations with constantly changing demands

Focused, responsible and goal oriented individually and as a team player

Vast product and service knowledge, adapt easily to new concepts and multiple responsibilities

Proven leadership ability to manage complex projects in a multi-task environment

Proficient in Word, Excel, and PowerPoint, Outlook, Outlook Express

Contact this candidate