Customer Service Manager
Resume:
VIVEK.S
GRA-**
GOWREESHAPATTOM
PATTOM.P.O
THIRUVANANTHAPURAM,
KERALA-695004, INDIA
PHONE:+971*********
Email: acxwh1@r.postjobfree.com
VIVEK SUBRAMONIAM
Objective
To work in a challenging environment where my services will be considered as an asset and where I can prove myself efficient with innovative and initiative steps encouraged for the core development of the organization as well as self.
Professional Snapshot
High energy & Result-oriented professional with close to 10 years in retail, am capable of handling retail store operations with multiple stores.Experience in managing multi-branded showrooms of Apparel, Food, Footwear, Accessories, Toys and Sports.Having gained valuable knowledge and experience in different organizations, can easily manage efficiently and effectively.Proficiency in analyzing data, Reporting, and effective man management and proven history of achievements.Communication skills backed by abilities to independently handle manage and successfully implement the assigned project.Confident and poised in interactions with individuals at all level.Capable of training staffs on customer service, KPI and product knowledge.
Professional experience
Worked as a STORE MANAGER (SM)– Retail in LANDMARK GROUP (Center Point). Doha, Qatar From 12th-July 2015 to 21st-July 2016.
Achievement of Daily, Weekly & Monthly Sales and Profitability targets of the Department and store.
Taking care of store operational requirements by scheduling, assigning and following up on work results.
Maintain store staff by orienting and training.
Maintain store staff job results by monitoring performance and appraising.
Achieve financial objective by effective sale figures analysis, initiating corrective action and cost management. Monitoring and focusing store KPI (ATV,UPT,Conversion & SPF)
Identify current and future customer requirement by establishing rapport with potential and
actual customers and ensures availability of merchandise by maintaining inventories.
Ensuring security and protection for customers and staffs by providing a safe and clean environment.
Complying with the Legal requirement of the store to ensure smooth functioning.
Close monitoring of competition stores. Secure merchandise by implementing security measures.
Worked as a STORE MANAGER (SM)– Retail in PLANET FASHION M/s. Madura Fashion & Lifestyle. Aditya Birla Nuvo Ltd., Trivandrum, Kerala from July’2014 to June’2015.
Administering & Managing the overall Apparels sections and implementing things and having experience in Men, Ladies & Kids Apparels.
Maintaining cordial relations with customers to sustaining the profitability of the business
Attending walk – in customers, handling customer complaints and rectifying the problem
Prepares financial forecasting,sales and inventory reports.Prepares both historical & future market and sales analysis.
Managing customer centric operations &ensuring customer satisfaction by achieving delivery &service norms.
Effective and efficient service facility to customers thereby generating maximum satisfaction and adhering to Service quality norms
Participates in the hiring and provides training to newly hired or promoted associates.
Responsible for stock receiving, inventory management and stock taking
Monitoring and focusing on store KPI (ATV,UPT,Conversion & SPF)
Worked as an DEPARTMENT MANAGER (DM)– Retail in M/s.RELIANCE FOOT PRINT, Reliance Retail India Ltd.(RIL), Trivandrum, Kerala From July 2012 to June’2015.
Achievement of sales and profitability targets.
Conducting marketing activities to increase sales and revenue generation.
Motivated and mentored sales team to achieve the targets regularly.
Ensure availability of minimum required stock/minimum inventory level in the store.
Hiring & Recruitment of store staff as per the company guidelines.
Ensuring high level of motivation & customer orientation of staffs, at all times.
On the job training to the store staffs on job skills as well as soft skills.
Handling Customer complaints and resolving them.
Worked as an ASSISTANT DEPARTMENT MANAGER (ADM)– Retail in
M/s.BIG BAZAAR (Future Group), Kerala From Apr’2007 to Jun’2012
Achievement of Daily, Weekly & Monthly Sales and Profitability targets of the Department.
Negotiations with Vendors and Category for Products, offers and discounts.
Conducting Marketing activities & Promotions for the customers (BTL & ATL).
Ensure that Sales operations and administration is as per the set standards/procedure.
Handling Customer complaints and resolving them.
To obtain information about Competitors, Customers & Market in general and updating the management on the same.
Assessing Feedbacks from customers, evaluating areas of improvements & providing critical feedback on improvements to the management.
Conducting marketing activities to increase sales and revenue generation.
Motivated and mentored sales team to achieve the targets regularly.
Ensure availability of minimum required stock/minimum inventory level in the store.
Hiring & Recruitment of store staff as per the company guidelines.
Ensuring high level of motivation & customer orientation of staffs, at all times.
On the job training to the store staffs on job skills as well as soft skills.
Handling Customer complaints and resolving them.
Monitoring and focusing on store KPI (ATV,UPT,Conversion & SPF)
Worked as an Executive – Business Development in M/s. Bell Graphics., Trivandrum, Kerala (Functions: Business coordination and Customer Retention). From Feb’2002 to Mar’2006.
Achieving weekly and Monthly targets. Ensuring high level of motivation & customer orientation of staffs, at all times. Handling Customer complaints and resolving them. Achievement of sales and profitability targets.Conducting marketing activities to increase sales and revenue generation.
Overall Working Experience:-
Organization
Store/Showroom
Date of Service
Year of Experience
Designation
Landmark Group
(Doha, Qatar)
Center Point
12th July-2015 to 21st July’2016
1 YEAR
STORE MANAGER
Madura Fashion & Life Style
(Aditya Birla Nuvo Ltd.)
GARMENTS
Multi Branded Garments Showroom
(LP,VH,AS,PE & LEVIS)
30th July-2014 To 20nd June’2015
1 Year
STORE MANAGER
Reliance Footprint
(Reliance Retail Ltd.)
(FOOTWEAR,LUGGAGE,
ACCESSORIES)
15th June-2012 – 15th July-2014
2.1 YEAR
DEPARTMENT MANAGER
Big Bazaar
(Future Group)
FOOD BAZAAR (FMCG)
2011 to 14th-June-2012
1 YEAR
ASSI: DEPARTMENT MANAGER
GM FASHION & APPARELS
2008 - 2011
3 Years
ASSI: DEPARTMENT MANAGER
GM FASHION
2007 – 2008
1 Years
SALES MANAGER
(TL)
Key Skill Sets
Motivational Skill :- Able to motivate and lead even a large number of team members for better customer service and target achievement and also in recruiting, training and development of team members,
Profitable Store Operation: - Able to maintain profitability and growth by smooth operation, effective cost control, Pilferage control and growth in sales revenue.
Visual merchandising: - Capable of attractive product display according to the company standards and as per instructions from HO.
Inventory Management: - Capable of Managing large inventory and has good knowledge in goods receiving, returning process (GRN and RTV), preparation of stock level reports and sale reports.
Business Analysis: -Proficiency in analyzing sales data, co ordination with HO, Footfall analysis, store merchandise analysis, Tracking and analyzing competition business.
Financial Management: Deep Knowledge in cashiering, cash handling, banking activities, accounts management.
Store Administration: Overall store maintenance, store discipline, and documentation. Co ordination with Facility Management Team for smooth functioning of store up keeping, housekeeping, and pest control and project issues. Ability to identify problems and solve to the best possible solution.
Customer Service : Able to ensure and provide customer satisfaction.
Technical Skills: Good Exposure to software like SAP,SHOPPER,SIM,MS Office and also basic computer knowledge.
Languages Known
Malayalam, Tamil, Hindi, English and a fair understanding ability of other south Indian Languages.
Education
NAME OF EXAMINATION
SUBJECT
YEAR OF PASSING
SCHOOL/COLLEGE
UNIVERSITY/
BOARD
Class/% Mark
B.A
ECONOMICS
2014
Distance Education
Annamalai University
45%
PLUS TWO
Humanities
2004
Govt. Model
B.H.S.S
Board of Higher Secondary Examination
57%
SSLC
All Subjects
2002
Govt. Model
B.H.S.S
Board of Higher Secondary Examination
37%
Extra curricular
Music, Indore & Out Door Games.
Strength
Good Team Player.
Achievement oriented with excellent ability to manage change with ease.
Quick observing ability to adapt with new professional concepts.
Ability to manage stress, time and people effectively.
Responsibility with high degree of personal accountability.
Area of Interest
Retail Store Operations, Administration, Marketing & Human Recourses (Admin).
Technical Skill
M S Office
SAP, Shopper & SIM
Internet
Achievements
NCC ' C ' CERTIFICATE
NCC ALL INDIA THAL SAINIC CAMP AT NEW DELHI 2006
BEST PEOPLES MANAGER 2011 (FUTURE VALUE RETAIL INDIA LTD.)
Personal data
Father Name : T.A. Subramoniam
Mother Name : N.Vasantha
Date of Birth : 25/11/1985
Sex : Male
Marital status : Single
Religion : Hindu
Nationality : Indian
Hobbies : Reading, listening to music
Passport No : L5664118
Passport Date of Expiry : 04-12-2023
DECLARATION
I declare that the above mentioned information's are true of my knowledge and belief.
Yours faithfully
Place: TRIVANDRUM
Date: VIVEK SUBRAMONIAM
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