Customer Service Sales

FRANK RUIZ

**** ** *** ******, ***. ***, North Miami Beach, FL 33160

Telephone 305-***-**** – acxwdf@r.postjobfree.com

Bilingual Professional (English/Spanish). Seeking opportunity to reenter the accounting field but will consider other possibilities where skills, education and work experience can benefit a company succeed and enhance its brand. Experienced as Accounts Reconciliation Specialist, Account Receivables Specialist, Inventory Management, Staff Compliance Auditor, Marketing and Purchasing. Other areas of experience include Instructor for software programs such as MS Office Suite, Quick Books, Tax Act and Turbo Tax. Instructor for Microcomputer, Customer Service, Adult Vocational Education, Introduction to Computers, ESL English and Life skills.

EDUCATION

2007- 2007 Microsoft Office Specialist

Sullivan and Cogliano, Miami, FL

1974 - 1978 Bachelor of Arts in Business Administration: Major In Accounting, Federal Taxes Specialist

Inter-American University, San Juan, PR

PROFESSIONAL SUMMARY

2016 - Present Trainer/Instructor: GDIT, Homestead, FL

Teach and instruct Office of Refugee Resettlement Program (ORR) policies and procedures for staff such as: Case Managers, Clinicians, Emergency Medical Technicians (EMT), Youth Care Workers, and Security Staff.

Provide technical support and guidance for Case Managers, Clinicians, and Youth Care workers

Prepare Observation Reports to address issues related to the use and management of Unaccompanied Children Portal (UAC) data-base

2006 –2016 Trainer/Instructor: Miami Ser Job for Progress, Miami, FL

Teach and instruct courses in Micro-computers, Budget Preparation, Bank Account Reconcilement and Customer Services Office Procedures

Instructor for; Microsoft Office 2003-10 Suite, Quick-book Simple Start, Ally Bank Financial Community Program, Business English (ESOL)

Workshop Facilitator for work Readiness and job interview concepts and strategies

2006 – 2006 Team Leader: Miami Job Behavioral Health Center, Miami, FL

Managed a Team of Crisis Counselors for Project HOPE in Miami Dade County

Provided crisis counseling, Emergency guidance assistant, and orientation, to hurricane Katrina and Wilma survivors. Developed, implemented and coordinated community outreach programs

Coordinated and provided emergency response training in conjunction with SERT, EOC, and other social agencies for the elderly and vulnerable population in Dade County

Coordinated Radio, TV presentations and others community social media events for educational purposes

2005 – 2006 DRC Office Manager: Florida State Department of Community Affairs, Miami, FL

Managed the DRC Office of the State Emergency Response Team (SERT) in Miami Dade County in coordination with FEMA and local government agencies

Worked in conjunction with FEMA to provide assistance to hurricane survivors with FEMA application process, housing services, and special needs

Worked and coordinated special needs emergency relief services with County and City officials for hurricane Katrina And Wilma survivors

Coordinated media and community events and presentation for education, awareness and orientation purposes

2005 – 2005 Office Manager: Safety Point Corp., Miami, FL

Managed, organized and coordinated daily office activities. Bank Accounts Reconciled, Credit Cards

Processed and posted daily transactions; bank deposits, customer invoices, payments and ensured reconciliation of the batch

Prepared monthly adjusting entries and account closing entries

Prepared monthly analyses of aging sales report and bad debt reserves

Interfaced with bank and resolved any batch or returned check issues

Performed monthly bank account reconciliations

Performed monthly credit card reconciliations

Processed NSFs and credit card chargebacks

Verified, processed and issues refunds

Plan and organized OSHA monthly Safety and Security training and workshops

2001 - 2002 Instructor / Trainer: YMCA, Miami, FL

Introduction to Microcomputers, DATA Processing and life skills. Taught Customer Services and Phone Techniques and Etiquettes

Educational Curriculum coordinator

1999-2001 Outpatient Therapist: AGAPE Family Ministries, Miami, FL

Provided Group and Individual daily and weekly counseling sessions, guidance assistant, orientation, to first offenders, domestic violence and substance abuse patients

Conducted initial psychological evaluations and assessments for patients referred and transferred to other facilities or programs

Conducted final psychological closing evaluations and assessments for patients completing program or referred to other facilities for continuation of treatment

Managed a monthly averaged caseload of 60 patients

1997-1999 Marketing Sales Department: Spanish Editorial and Publishing House, Miami, FL

In charge of Inbound and outbound sales

Increased sales and created new marketing strategies

Increased sales volume of specific products and strategies for better inventory product turnover

Establish pre-publishing product sales seeking to increase new products sales and increase cash flow

Assisted on inventory turnover and mitigating devaluation and loss of inventory products

Created and implemented publishing strategies maximizing products profits and reducing publishing and printing cost

Assisted with Export sales department

1990 – 1996 Accountant Director/ Account Reconciliation Specialist: Spanish Editorial Evangelical House, Cleveland TN

Provided monthly financial reports to management

Processed and posted daily lockbox and wire remittance deposits to the appropriate customer account and invoices, ensuring reconciliation of the batch

Prepared monthly accounts receivable reporting package, including analyses of aging sales report and bad debt reserves

Interfaced with customer service, sales department, and management in communicating and resolving AR issues

Analyzed customer accounts in response to claims of skipped or partial payments

Contacted customers immediately to resolve any remittance discrepancies and past due accounts

Generated Monthly AR aging report and identify critical issues

Documented results of contacted customers and follow up with customer commitments

Flagged and communicated any invoicing or credit memo errors identified when applying remittances

Reviewed customer balances as directed by supervisor to identify past due accounts

Analyzed deductions and credits in customer accounts to determine potential write-off

Managed unresolved AR issues and provided guidance for final resolution

Performed accounts payable from beginning to end

Performed accounts receivable from beginning to end

Performed monthly bank account reconciliations

Performed monthly credit card reconciliations

Processed NSFs and credit card chargebacks

Verified, processed and issues refunds

Managed inventory in QuickBooks

Establish and conducted Internal Control Audits for financial reporting accuracy and compliance with GAAP

CERTIFICATES

DEO Tier 1 Customer Service

DEO Work Readiness Program

FEMA ICS 100/ IS-00200.FW/ IS-00700/ IS-00800

FEMA Psychological First Aid Training – Disaster Worker Summit –

FEMA Human Services Training G-628- Compassion and Fatigue Training

CERT Miami Dade

Pro First Aide (CPR Certificate)

Youth Care Worker Professional Certificate

REFERENCES

Available upon request

Frank_ruiz21

USAjo16!

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