Peter J. Spadaro

Williamsburg, Virginia 757-***-**** acxwda@r.postjobfree.com

Summary

Twenty years of experience in Information Technology, currently a Certified ScrumMaster and SAFe Agilist on an Agile development team. Other experience includes systems and messaging administration, technical instruction, software quality assurance, and end-user/customer service and response.

Certifications Earned

Current:

Certified ScrumMaster (CSM)

SAFe Agilist (SA)

Previous:

Oracle Eloqua Master

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Systems Administrator (MCSA)

IBM Certified System Administrator – Lotus Notes and Domino 8.5

Professional Experience

Capital One

2016-Present ScrumMaster Richmond, VA

Certified ScrumMaster and SAFe Agilst for two teams supporting Enterprise Digital Services in a Scaled Agile (SAFe) environment.

Responsible for providing guidance and coaching for Agile and Scrum practices.

Facilitating Scrum activities including daily standup meetings, refinement, demos, and retrospectives.

Supplying management with detailed Sprint reports.

Facilitating two Agile teams that are parts of larger release trains, supporting Capital One mobile apps and providing APIs to backend data to feature teams.

Coordinating teams’ efforts in a large-scale company-wide Amazon Web Services database migration by maintaining details of tables migrated and reporting schedule and status.

Genworth Financial

2014-2016 Business Systems Analyst Manager, Certified ScrumMaster Richmond, VA

Certified ScrumMaster for the Salesforce CRM Agile team. Facilitating all Scrum activities including daily standup meetings, refinement, demos, and retrospectives. Providing management regular Sprint reports detailing successes and progress. Proficient in VersionOne.

Responsible for the oversight, evaluation, and strategic planning for Distribution and Marketing technology platforms including Oracle Marketing Cloud and Social Cloud technologies.

Earned Oracle’s Eloqua Masters Certification

Part of a collaborative team undertaking the transformation of Genworth’s marketing strategy into a digitally focused, modern marketing solution integrating Salesforce, Eloqua and other platforms.

Working extensively with end users and stakeholders to gather and define key requirements for platform enhancements and process improvements.

Adept at building business relationships within the organization to foster open communication and collaboration to define business goals and strategies.

Identified strategy to reduce technical redundancy among existing systems, reducing annual expense by $220k.

Working extensively across teams within the organization as the point of contact for platform utilization and increased adoption.

Responsible for vendor relationship for several platforms; manage new contracts, contract renewals, purchase requests, and serve at point of contact for Genworth.

Managing budget items for specific platforms and responsible for driving work orders, Scope of Work, and budget reconciliation. Budgets for these vendors ranged up to $2.2 million.

Point of contact for mobile platforms, such as Citrix’s GoToMeeting products, Box cloud storage, and GoSolo, providing input for strategic direction and adoption.

McAfee

2013-2014 Software Quality Assurance Engineer Reston, VA

Contributing member on an Agile development team sustaining in-market versions of McAfee’s Enterprise Mobility Management (EMM) solution for mobile device management.

Contributing in an Agile Development environment attending and contributing in regularly scheduled Scrum meetings.

Responsible for the quality of bug fixes, software enhancements, and updates for the EMM product.

A thorough knowledge of mobile operating systems including iOS, Android, and Windows.

Experience managing servers in a VMware environment.

Offering expertise to other teams on technologies such as messaging and Lotus Notes Domino.

Within nine months of employment have already earned two McAfee Bravo awards.

VCU Health Systems

2011-2013 Messaging Engineer Richmond, VA

Managed and administered Mobile Device Management (MDM) initiative within a large healthcare environment securing and managing iOS and Android devices. Successfully installed and configured mobile device and mobile application management systems used within the hospital environment. Technologies included AirWatch mobile device management solution and Symantec’s App Center mobile device management and mobile application management.

Performed system administrator duties for clients and servers in a Lotus Notes and Domino environment.

Participated in the planning and upgrade of Domino servers and end user Lotus Notes clients to version 8.5.3.

Monitored and provided recommendations for optimum Domino server configuration.

Provided Level 2 support for close to 10,000 users through Service Desk escalated issues, requiring troubleshooting the Lotus Notes client configuration, Windows OS, and other factors like browser compatibility and configuration.

Lead and coordinated efforts among several teams to offer end user education and hand-on training classes focusing on mobile technologies and remote access.

RE/MAX All American

2006-2011 Office IT Technician/Licensed Real Estate Sales Agent Williamsburg, VA

Office technician responsible for setting up, configuring, and securing the network, printers, and copiers.

Provided end user mobile device, software, and hardware support and training.

Supported and maintained agent and office websites.

Set up and maintained audio/visual equipment for video distribution and presentations.

Property Manager - Represented owners and landlords by performing property management functions to include advertising, procuring and screening tenants, and maintaining properties.

Developed a large referral network that includes various business owners and real estate agents around the country.

Built strong and strategic relationships with various business owners and decision makers by regularly participating in business and professional networking meetings.

Licensed Virginia real estate sales agent marketing homes for sale and representing buyer clients.

Symantec Corporation

1998-2006 Supervisor, SQA Engineering Newport News, VA

Led a team of Quality Assurance Engineers for the Symantec Mail Security for Domino (SMSDOM) product.

Mentored other Quality Assurance members to help develop their testing skills and networking set up tasks.

Coordinated and consulted with other team leaders involved in the software development process, including the Developer Lead, Program Manager, Project Manager, and International Localization Team Lead.

Was responsible for and developed testing schedule based on resource availability and product requirements.

Managed nine direct reports for the SMSDOM product; responsibilities included performing quarterly and annual employee reviews.

Led Quality Assurance efforts for connector products for Symantec AntiVirus Scan Engine.

Successfully released Symantec AntiVirus for Microsoft ISA Server, Symantec AntiVirus for Bluecoat Security, and Symantec AntiVirus for Clearswift MIMEsweeper.

Developed and presented a train-the-trainer session to Tech Support for the Symantec AntiVirus for Microsoft ISA Server product.

Responsible for delivery of the Quality Assurance Plan and proper test coverage on various projects.

Worked closely with Tech Support addressing issues prior to shipping latest product versions.

Received a Symantec A++ Award for leading team efforts on pcAnywhere 10.5.

Passed exams and received certification for Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Systems Administrator (MCSA).

Developed and maintained a Lotus Notes database and Domino Server that tracked pcAnywhere build information, development patches, and team discussion board.

Attended and participated in a multitude of regular, mandatory Symantec management and leadership training classes.

Traveled on-site to Ford Motor Company to troubleshoot and implement a fix for pcAnywhere within Ford’s internal network. Worked closely with a Ford Motor Company network administrator and the pcAnywhere development team back in Virginia to implement and verify a resolution.

Sr. Quality Assurance Analyst Melville, NY

Assigned to the Customer Response Team (CRT) for Symantec’s pcAnywhere and Procomm Plus products, focusing on delivering custom solutions for corporate customers in accordance with strict deadlines and quick resolution turnaround.

Led a Quality Assurance staff for pre and post-sale customer issues.

Acted as Advanced Support Manager for the U.S. contributing to 18 million in additional revenue annually by providing individual custom versions of pcAnywhere for large corporate customers such as Ford Motors and Chase.

Directly managed the Quality Assurance team for CRT by delegating assignments, creating prioritized scheduling, and performed quarterly and annual performance reviews.

Worked closely with Tech Support and Regional Sales and Support addressing issues relating to pcAnywhere.

Attended the Comdex trade show in Las Vegas to present pcAnywhere to new customers and educate existing clients on new and upcoming features.

Traveled to a Sterling Commerce customer site in Atlanta, GA to receive training on their product and provide technical expertise for pcAnywhere to Sterling Commerce’s technology group in a coordinated effort to incorporate a pcAnywhere solution into their Point Of Sale product.

IBM

1995-1998 Supervisor Melville, NY

Supervised 60+ help desk associates for high volume outsourced technical help desk functions for Price Waterhouse Coopers.

Implemented training program for new employees and experienced help desk representatives.

Attended weekly and monthly meetings with IBM and client management to report status and to discuss and respond to issues impacting daily operation.

Continually monitored and evaluated existing operating efficiency and reported suggested improvements and implementations to upper management.

Military Experience

1993 - 2002 Staff Sergeant, US ARMY Reserve

With a strong focus on leadership, my last duty assignment was as a Drill Sergeant with responsibilities varying from training, consulting, reviewing, and overseeing the welfare of up to 250 soldiers at a time in fast-paced, high-stress environments. I led in instructional classroom environments as well as hands-on field training on subjects from policy and procedures to basic combat training in accordance with strict guidelines and policies. I earned an honorable discharge in 2002.

Education and Training

Bachelors Degree – Information Technology. Currently enrolled at Strayer University

Associates Degree – Computer Information Systems, Briarcliffe College, Bethpage, NY

Certified ScrumMaster (CSM) – Certification earned from ScrumAlliance

SAFe Agilist (SA) – Certification earned from Scaled Agile

Oracle Eloqua Master – Attended training and passed the Eloqua Master Exam.

MCSE/MCSA – Earned Microsoft Certified Systems Engineer and Microsoft Certified Systems Administrator designations.

IBM Certified System Administrator – Lotus Notes and Domino 8.5

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