MICHAEL SULLIVAN

** ********** ***

Brantford

N*T 0A6

acxwbs@r.postjobfree.com

226-***-****

Experience

Lead Hand Environmental Truck Driver

Emterra Environmental

August 10 2012 - Present

Curbside recycling collection. By means of Rear Packer, Side Loader and Right Hand Drive. I was the acting supervisor for Brantford for 2 of the finals months after the original supervisor resigned. Here I had the opportunity to learn many aspects of the Route Supervisor position such as mapping, performance evaluation, handling calls/emails from the City etc... I also got the opportunity to utilize my strengths and increase productivity while decreasing labour hours and wages. This resulted in the business saving money. Currently I am working in a Lead Hand role for Refuse in Brant County. The duties include but are not limited to the following, calling for roadside service for drivers, assisting others drivers, training and end of day paperwork faxing to London (time sheets, load slips, post trip repairs, Request PO's).

Operations Manager

Lifeline Delivery Services Inc.

September 5 2003 - August 9 2012

I started at Lifeline as a driver and was made supervisor after 1 year. I was responsible for route mapping, truck maintenance and driver scheduling and driver training. While I was the supervisor, I was also the Canada Post Liaison. After 6 years I was promoted to Operations Manager. Here I was responsible for overseeing the day to day operations of the company. This included interacting with our contract supplier such as St.Joes Healthcare, Hamilton Health Sciences, Mohawk Supply Chain Services, Canada Post as well as Superior Radiant Products ie. fielding emails, monthly meetings etc... As we generated more business, I designed the transportation routes to accommodate the workload without having to purchase new trucks, this saved the company hundreds of thousands of dollars. While I was holding this position, I had to delegate company duties to the appropriate department or supervisor and then follow up to insure the tasks were completed in a timely and professional manner. I was responsible for attending Bidding tours and contract assessments. I developed an Employee performance incentive/rewards programs which increased overall productivity. As well Cost Control/Assessment/Budget/Forecast.

M.I.S. Operator

Casino Niagara

November 1996 - July 1999

Monitoring all Operating Networks within the Casino, Training Facility, Warehouse and Finance Locations. Fielding Calls/Emails, Fixing User/Network Issues and going to offsite locations to resolve network problems, Perform Night Audits, Data Backups and Monitoring Network Interfacing between AS400, WINDOWS NT, LSI, SDS, UNIX, and OMS/ODS Mirroring. Here there were countless times I would have to use my quick thinking and problem solving abilities in increase customer experience.

Education

Computer Maintenance Technology Diploma

CDI College

May 1995 - April 1996

LAN Networking Diploma

CDI College

May 1995 - April 1996

Advanced Systems Administration Ceritificate

CDI College

May 1995 - April 1996

Computerized Accounting Certificate

CDI College

May 1995 - April 1996

Leadership Skills Certificate

Rockhurst University

September 2008

Team Building Certificate

Rockhurst University

June 2009

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