Management Customer Service

Matthew Sergent

*** ******* ***. ***, ** ***** acxwbl@r.postjobfree.com 304-***-****

Qualifications Profile

Experienced Management Professional with complementary academic background, seeking to utilize broad skills and experience in business/operations management to serve a top-tier company effectively.

Management Experience and Training: Offer valuable combination of years of upper management experience in operations/production/distribution, coupled with extensive education including an MBA degree to oversee all aspects of business operations.

Strengths/Accomplishments: Completed Six Sigma greenbelt training, OSHA ten-hour course and meticulous hiring seminar. Technical skills include experience with Microsoft Word, Excel, PowerPoint, Project, and Outlook, as well as Internet and research applications in Windows environments. Self-motivated professional, equally effective as a team leader or member.

Educational Background

Marshall University – Huntington, WV

Master of Business Administration (MBA), 8/2005

Chancellor’s List (2004-2005), National Dean’s List (2002-2003)

Bachelor of Arts in Psychology, minor in Human Resources Management, 12/2002

National Dean’s List; University Dean’s List

Professional Experience

Innovative Mattress Solutions – Winfield WV, 2/2011 to present

Director of Operations

Accountable for eight distribution centers spanning across five states. Responsible for the training and development of distribution center management, DOT/OSHA compliance, P&L management, development of standard operating procedures and performance metrics. Chaired delivery accident committee which conducted accident investigations, recognized training opportunities with the overall goal of reducing the number of company wide incidents/accidents.

Successfully coordinated setup of two new distribution centers following acquisitions

Reduced in-home incidents/vehicular accidents by more than 30%

Innovative Mattress Solutions – Winfield WV, 10/2009 to 2/2011

Distribution Center Manager

Responsible for the management of all operational functions of the distribution center, including routing and warehousing efficiencies, inventory control, P&L management, administration and customer service. Maintain relationships with outside vendors and coordinate with other departments within the company.

Reduced warehouse compensation by $22,000 versus previous year

Improved inventory score by 20% within two months of running DC

Cintas Corp. – Ashland, KY, 10/2007 to 7/2009

Plant Manager

Establish and maintain annual plan and budget for plant. P&L management, manage operating standards, controls, salary and incentive systems, quality and continuous process improvements using a Six Sigma approach. Establish safety rules and practices and complete monthly safety audits. Hire, schedule, train, coach, track employee development, discipline, promote team atmosphere between two shifts and maintain high employee morale.

As location safety coordinator plant received highest safety score in history.

Cintas Corp. – Ashland, KY, 12/2005 to 10/2007

Management Trainee

Acquire skills in all areas of company: production, service, sales and human resource/office management by completing rotations in each area to prepare for key management position. Supervise day-to-day operations of plant operations for two different shifts. Manage service, productivity and customer relations on three sanis routes and three first aid routes. Assist in acquiring sales leads and installing new accounts.

Advanced rapidly through program and was promoted early.

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