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Customer Service Care

Location:
Palm Desert, CA
Posted:
December 14, 2016

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Lee Heard

Objective

Result-oriented, knowledgeable health care professional. Experienced in home health, psychiatric nursing, intensive care, interventional radiology, emergency department, management and director of operations. Consistently proven to be a self-starter, able to succeed in many diverse work environments.

Professional

Experience

CareMinders Home Care Scottsdale, AZ

2013-2015

Interim Director of Nursing, Staff RN

Primary care of patients s/p cervical and lumbar fusions

Wound care, catheter care, blood draws, IV medication, medication management, education

Admissions of new clients, annual performance based evaluations for staff, quarterly staff supervisory visits, recertification’s of clients

New staff interviews and orientation, annual employee competency’s review, quarterly quality and performance improvement evaluations St. Luke’s Behavioral Health Phoenix, AZ

2009-2013

Staff RN, BHT, Behavioral Health

Primary care of psychiatric patients

Responsible for admissions, daily treatments, education Abrazo Healthcare Phoenix, AZ

2008

Emergency Department RN • Med/Surge RN

Primary care of critical, acute, post surgical and/or chronic patients

Responsible for patient triage and primary patient care until admission or discharge

St. Luke’s Medical Center Phoenix, AZ

2007

Staff RN • Special Care Unit (ICU)

Responsible for primary care of critical, acute and/or chronic patients

Responsible for primary care of high risk post-op patients including cardiac, gastric by-pass, and neurology

Utilized McKesson bedside computerized charting systems

Special Care Unit serves as cardiac, surgical, and Intensive Care Unit

St. Luke’s Medical Center Phoenix,

AZ

2005 - 2007

Staff RN • Interventional Radiology

Supported Physicians and Technicians during procedures

Responsible for admission, recovery, and discharge of patients

Performed patient monitoring, medication administration, and IVCS

St. Luke’s Medical Center Phoenix, AZ

2000 - 2005

Department Coordinator • Emergency Department

Responsible for daily staffing and payroll

Served as Interim Director for one year

Served as Paramedic Coordinator

Responsible for patient triage and primary patient care until admission or discharge

Level one cardiac facility required RN certification in ACLS, BLS, and PALS

Biltmore Cardiology Phoenix, AZ

1998 - 2000

Staff RN

Responsible for assessment and triage of cardiac patients

Managed over two-hundred patients in a Coumadin clinic

Performed stress-echoes, dobutamine stress tests, EKGs and patient education

St. Luke’s Medical Center Phoenix, AZ

1996 - 1998

Staff RN • Special Care Unit (ICU)

Responsible for primary care of critical, acute, and/or chronic patients

Responsible for primary care of high risk post-op patients

Education Arizona State University Phoenix, AZ

1991 – 1996

Bachelor of Science in Nursing

Graduated Summa Cum Laude 4.0

Certifications

BLS, CPR



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